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Hotel Grand Chancellor Townsville

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Hotel Grand Chancellor Townsville
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168 Reviews from our TripAdvisor Community

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Showing 166: English reviews
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Bribie Island, Australia
Reviewed 3 days ago NEW

Was in town for business. This is the place I stay when travelling. Very central and meets my needs perfectly. Great clean comfortable beds. All staff that I come into contact with are friendly and helpful. Would recommend it to anyone stopping in town for work. Great value for money also.

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Helpful?
Thank jh532017
Wales, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 January 2017 via mobile

We used this hotel as a two night stop over on a drive up from Cairns to the Whitsundays, we were more than happy with our stay, we were in room 1901, fantastic views, lively clean room and well equipped with everything you would need...staff at the hotel were very welcoming, polite and helpful, the restaurant manager (sorry didn't take...

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Helpful?
Thank Michelle H
About Hotel's Favourite Review
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Michelle H, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Reviewed 4 days ago NEW

Visited for business and was pleasantly surprised. Updated rooms, very clean and comfortable bed-all good. This hotel is in a great location, close to some very good coffee places (Dominion Coffee is a must do-just outside the front door) and near Palmer St the famed restaurant strip. You could do worse than to stay at the HGC.

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Helpful?
Thank Michael P
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Michael P, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our rooms and great location. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Brisbane, Australia
Reviewed 5 days ago NEW

Friendly and helpful staff, comfy bed, close to attractions we went to and walking distance to other food venues/ bus stops/ reef world/ boat to magnetic island, great food at hotel. Perfect place to stay for holiday :)

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Helpful?
Thank s0phieharris
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear s0phieharris, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Brisbane, Australia
Reviewed 5 days ago NEW

Stayed two nights at the Grand Chancellor after finding what appeared to be a good deal online. What they didn't mention was that there is no parking available to guests, so the paid parking down the road eroded the value of the offer. The rooms were clean but reasonably small. The rooftop pool area was very nice, and the staff...

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Helpful?
Thank Macca1719
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Macca1719, Thank you for taking the time to provide us with feedback from your recent stay. I am glad to hear that you found our team friendly during your visit. However I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option we do...

Woolloongabba
Reviewed 6 days ago NEW

Good room, comfortable bed, great roof top pool, really nice views of the bay and river, overall good hotel, Be a bit wary wandering around the general area at night though, seems to be a hang out spot for the local drunks

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Thank B587LQtimh
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear B587LQtimh, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our rooms, rooftop pool and the excellent views from our rooms. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Carlton
Reviewed 6 days ago NEW

Stayed for two days for a series of business meetings. Comfortable refurbished room-excellent bed and shower. Very good value for money. Helpful front-desk staff. Overall, more than satisfied with my stay and would use hotel again.

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1Thank A4989XRmichaelp
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear A4989XRmichaelp, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our accommodation facilities. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Chermside
Reviewed 1 week ago

I normally try to stay here, but it has been booked out just about every time. Why because it was a prefect place to stay. Now this time I had a few concerns, Air conditioning didn't cool room down. Was charged for breakfast 3 out of 4 days, when it was included in the hotel price, staff didn't seem to...

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Thank constant12017
Ingham, Australia
Reviewed 1 week ago

Business trip, the Hotel is right in the middle of the city. Close proximity to Restaurants, with city, river and Magnetic Island views.(depending on the room) I had a room with a panorama view of Mt Stuart to the ocean. Staff were excellent and rooms were clean. Breakfast and lunch were of a high standard. Walk or run to the...

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Helpful?
Thank lealeo6
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear lealeo6, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the views for the rooms, our food and beverage offerings and the service, all things that we pride ourselves on. We look forward to welcoming you back soon. Kind regards,...

Kelso
Reviewed 1 week ago

My stay at your Hotel was fantastic!! Bed was so comfy.. Beautiful sunset while on the roof by the pool😁 I had a steak sandwich which was the softest focaccia while being toasted was amazing.. Dessert was so good all by watching the lastest movie... Breakfast was lovely too.. Definitely will stay again😁

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Helpful?
Thank Stacey K
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Stacey K, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our Food & Beverage offering to your liking. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: €77 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#4 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
1 question
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3 months ago

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Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face Ross creek.”
 of 5 bubbles johncW7161YO, 7 Jan 2017 | Read review
“I think from floors 9 above, it includes a balcony”
 of 5 bubbles Cats_Travel_Cowboys, 8 Dec 2016 | Read review
“Higher floors have great views and seem quieter.”
 of 5 bubbles 580StefanB, 30 Nov 2016 | Read review
“We were in room 1505 it had a nice view”
 of 5 bubbles 870annw870, 18 Nov 2016 | Read review
“Ask for a room on higher floors with a balcony.”
 of 5 bubbles 371gerryf, 6 Nov 2016 | Read review
5 of 5