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Hotel Grand Chancellor Townsville

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Hotel Grand Chancellor Townsville
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200 Reviews from our TripAdvisor Community

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Showing 198: English reviews
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Greater Melbourne, Australia
Reviewed yesterday NEW

From telephone reservation to meeting on arrival very polite and knowledgeable of our surroundings.Room was clean with magnificent view ,all staff from front desk ,dining and housekeeping accomadated us in a effortless manner

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Helpful?
Thank L5659PNkarenh
HOTEL’S FAVOURITE REVIEW
Reviewed 11 February 2017 via mobile

Service was great from the moment we checked in. Staff were really friendly from the reception to the restaurant and bar staff. The room was large, clean and comfortable and the pillows were really good! Our room overlooked the river and Castle Hill. We got a special locals rate which made the stay really great value for money! This is...

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Helpful?
Thank Niki I
About Hotel's Favourite Review
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Niki I, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Dows Creek
Reviewed 2 days ago NEW

How can a building in the cbd have no parking and expect you to pay extra for secure parking somewhere else. Doors were falling off the cubicles in the restaurant toilet. Food was awesome and service awesome but the building needs a refurb

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Thank C1159DMalexm
Oxenford
Reviewed 5 days ago NEW

Looking forward to room renovation which I hear is happening, good to see the mini bar is back again & with the added coffee machine 😊 Nice touch. It needs valet parking brought back as most hotels will offer this service at a cost. But all good & see you again in 3 weeks.

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Helpful?
Thank Adam S
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Adam S, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly with the return of the mini bars and the addition of the coffee machines. We look forward to welcoming you back in 3 weeks time. Kind regards, Peter Yared, Area General Manager -...

Reviewed 1 week ago NEWvia mobile

What a great hotel in the heart of Townsville. Lovely staff - couldn't have been more helpful and efficient; great room on the 16th floor with a spectacular view of the town and ocean; and perfectly located in the centre of town...not to mention the rooftop pool.

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Helpful?
Thank Simon H
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Simon H, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Brisbane
Reviewed 1 week ago

Stated in a King room on 11th floor, late night check in at short notice. Duty manager at front desk couldn't have been more pleasant, helpful, and professional. Room was spotlessly clean. Bed and pillows very comfortable, aircon worked perfectly. Small but modern styled and very clean bathroom/shower. Small in-room refrigerator, and plenty of Pay TV channels provided. In-room dining...

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Helpful?
1Thank SuperDoctorBrisbane
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear SuperDoctorBrIsbane, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our food and beverage outlets, rooms and facilities. I am glad our Duty Manager was able to assist you in a pleasant professional manner. We look forward to welcoming you back on your next...

Bowen, Australia
Reviewed 2 weeks ago

The Hotel Grand Chancellor is a great place to stay, the food is divine, the staff are really friendly and easy to talk to, the location is brilliant and the rooms are excellent with plenty of room and very clean.

Review collected in partnership with this hotel
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Thank L7040BUrebeccam
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear L7040BUrebeccam, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the food and the friendly service, something that we pride ourselves on. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD

Romano di Lombardia, Italy
Reviewed 2 weeks ago

Very nice hotel, really central. The strand and the port reachable in 20 minutes. Big room with a nice view, very clean with all the comforts. Highly recommend, I would go back again. Staff at the reception very friendly

Review collected in partnership with this hotel
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Helpful?
Thank GLP23
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear GLP23, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Peter Yared, Area General Manager - QLD

Melbourne
Reviewed 2 weeks ago

everything was fine at the hotel but the room service. Hopefully the hotel can review their menu, offer healthier food items and get dishes such as a toastie improved. But until then, there are some good cafes nearby!

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Helpful?
Thank Bridgefrancis
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear Bridgefrancis, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our Room Service offering. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Executive...

Greenmount
Reviewed 2 weeks ago

I know that the parking station was discounted but I think it should be even cheaper because I never imagined that we would have that situation - it's so much additional costs. I think you should be made aware of it as you make the booking and not find it on your reservation. It was especially awkward as we left...

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Helpful?
Thank maviscoxon
HGCTSV, General Manager at Hotel Grand Chancellor Townsville, responded to this review

Dear maviscoxon, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our parking arrangements. Whilst street parking is an option we do recommend using the car park as a more convenient option. You are correct in that...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities. ... more   less 

Additional Information about Hotel Grand Chancellor Townsville

Address: 334 Flinders St, Townsville, Queensland 4810, Australia (Formerly Holiday Inn Townsville)
Region: Australia > Queensland > Townsville
Price Range: €74 - €138 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Grand Chancellor Townsville 4.5*
Number of rooms: 192
Reservation Options:
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Also Known As:
Holiday Inn Townsville Hotel Townsville
Townsville Holiday Inn
Hotel Style:
#3 Luxury Hotel in Townsville
#8 Business Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Townsville staff and other travellers.
1 question
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5 months ago

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Questions? Get answers from Hotel Grand Chancellor Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“11th floor and higher rooms are quiet and have a small balcony with very pleasant views.”
SuperDoctorBrisbane, 15 Apr 2017 | Read review
“Room 1005 has a nice view over the creek”
MozBru, 13 Mar 2017 | Read review
“Get a room as high as you can and overlooking Castle Hill - you won't be sorry!”
801staceyr, 11 Mar 2017 | Read review
“Rooms that face Ross creek.”
johncW7161YO, 7 Jan 2017 | Read review
“I think from floors 9 above, it includes a balcony”
Cats_Travel_Cowboys, 8 Dec 2016 | Read review
5 of 5