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Oaks Gateway on Palmer

450 reviews
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Traveller (149)
Room & Suite (68)
Pool & Beach (6)
Overview
  • Excellent37%
  • Very good44%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“great location”(68 reviews)
“ribs and rumps”(9 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
4.5 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (450)Write a Review
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Traveller rating
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15
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LanguageEnglish
167
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55
22
15
Show reviews that mention
All reviewsgreat locationribs and rumpsacross the bridgeoverlooking the riverbedroom apartmentshort walkflinders streetfull kitchennice apartmentreception stafflarge balconywould stay againmagnetic islandhotel roomsbars and restaurantsrestaurant stripgreat place to stay
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71 - 75 of 445 reviews
Reviewed 2 April 2017

Nice apartment block in a good location. However I hate having to have confrontation with the staff from the start. After 6 hours drive entering my room, was not the river view high floor booked. Granted high floor is not always available, but second floor...More

Thank dvh2
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded 4 April 2017

Dear Dvh2, Thank you for taking the time to review our hotel on Trip Advisor. We do always try our hardest to accommodate all guests requests, however occasionally due to reasons beyond our control this can not always be done. I am glad to hear...More

Reviewed 23 March 2017

Really good serviced apartment, comfortable bed , good bathroom, nice balcony with views and small kitchen area. Nicely located with some parkland and river walks on one side of the hotel and the other side on the main street with bars and restaurants. Easy check...More

Thank Malcolm S
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded 30 March 2017

Dear Malcolm S, Thank you for taking the time to review our hotel on Trip Advisor I am very pleased to hear that you enjoyed your stay here at Oaks Gateway on Palmer. As you mentioned, our fully self contained apartments are spacious, modern and...More

Reviewed 21 March 2017

I recently travelled to Townsville to visit family. I have stayed at the Oaks Gateway on Palmer many times and I am never disappointed. I had asked for the highest room available overlooking the city and that's exactly what we got. The view and breeze...More

Thank Jodie P
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded 30 March 2017

Dear Jodie P, I am so glad to hear that you continually choose to stay at Gateway when you come to Townsville and enjoy it so much! The views from level 12 really are spectacular and perfect for a weekend getaway or business trips so...More

Reviewed 16 March 2017

The Oaks Gateway on Palmer is a clean and modern facility. The staff are friendly and professional and attentive to any requests. I enjoy the location on palmer Street with a range of restaurants, hotels and CBD close by. I would recommend the Oaks for...More

Thank _itswhitey
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded 20 March 2017

Dear _itswhitey, Thank you for taking the time to review our hotel. We really do have such a great team here at Oaks Gateway and they will be thrilled to hear your comments. As you mentioned, we are in a great location only a short...More

Reviewed 4 March 2017 via mobile

We stayed here for 2 nights in a 2bed apartment. The cleanliness of the room was appalling, the floor was slimy like it had been mopped with an oily mop. I grabbed a blanket out of the cupboard to put on the bed and when...More

2  Thank Sarah W
Response from OaksGateway, Manager at Oaks Gateway on PalmerResponded 7 March 2017

Dear Sarah W, I am very sorry that your stay was not an enjoyable one. This is well below the standards that we provide here at Oaks Gateway and I have addressed the issue with our housekeeping team to ensure this does not happen again....More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$92 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Townsville
#7 Luxury Hotel in Townsville
#7 Business Hotel in Townsville
#8 Family Hotel in Townsville
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$92 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Townsville
#7 Luxury Hotel in Townsville
#7 Business Hotel in Townsville
#8 Family Hotel in Townsville
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (149)
Room & Suite (68)
Pool & Beach (6)
Dining (2)
Hotel & Grounds (92)
Bathroom (9)
Questions & Answers
Ask a question
Jimclevs
18 August 2015|
AnswerShow all 2 answers
Response from OaksGateway | Property representative |
Hi Jim, we certainly do have hair dryers in the apartments. I will certainly make a note on your reservation and we will endeavour to meet your request for a high floor & river view.
0
Votes
Bohemian54
21 May 2015|
Answer
Response from OaksGateway | Property representative |
Hi Peter, Unfortunately our pool is not heated and does not have a temperature gauge so it is difficult to be precise. I have received mixed comments from guests travelling from areas such as Sydney as to whether they found... More
1
Vote
Room Tips
"The rooms of the river side offer spectacular views."
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"The rooms overlooking the river have a nice view to relax on the balcony"
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"Level four is quite, and yet high enough for a view of the city."
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"River view apartments are preferable but those over Palmer Street are OK on higher floors. Lower floors can..."
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