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Oaks Gateway on Palmer

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381 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Sydney, Australia
Reviewed 24 March 2016

We stayed at the hotel alongside family members for a 10 night stay in a self contained apartment. You have everything you need for a pleasant stay in terms of facilities and it is located centrally to restaurants aswell as other services of the City which are only a walk away. The staff were only to happy to offer any...

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Helpful?
Thank BNZL87
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am delighted that we were able to play a part in creating such a relaxing and welcoming stay for you. It was a pleasure to be of assistance to you. We look forward to welcoming you back should you return to Townsville.

Ferny Hills
Reviewed 24 March 2016 via mobile

Was staying here two nights as a business trip. Room was very nice - fresh, modern and clean. It's was a fully equipped suite with bathroom, laundry, and kitchen, so would be perfect for a longer stay.

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Helpful?
Thank 514rebeccac
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this review

Hi Rebecca, Thank you for taking the time to post your comments, I'm delighted you found our apartments to be so well equipped and suited to your needs. Hopefully on your next visit you get the opportunity to enjoy them for a longer stay, and take in some of Townsville's many attractions too! We look forward to welcoming you back...

Vienna, Austria
Reviewed 23 March 2016

The hotel opens at 6am, so if you are coming by bus in the early morning, you have to wait a bit until you can finally fall into a bed. The rooms are not very big, but there is a small kitchen and the bathroom is ok, even though the light is not the best. You can drink the tap...

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Helpful?
Thank _Betty_Sue_1108
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Betty Sue, Could you have stayed at Oaks M on Palmer? With such similar names, the two properties are often confused. Oaks M on Palmer reception is open from 6am to 11pm daily and has studio style apartments with a galley style kitchen. When either property is closed of an evening, there is an onsite caretaker available to provide...

Haslemere
Reviewed 16 March 2016

Staff were all friendly and helpful throughout our 4 night stay. Apartment was excellent with everything we could possibly need in near new condition. Bed was very comfortable with quality bedding. Having thick & clean carpets was nice. Shower good too. Having a daily 'light' service was helpful, with towels and washing stuff all replaced. Location was surprisingly quiet and...

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Helpful?
Thank Pete_Gill_W
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Pete & Gill, It is wonderful to hear that you enjoyed your recent stay with us. The team will be very pleased to hear that they were able to assist you. We certainly are very fortunate to have such a great location with so many facilities at out fingertips! I hope we see you again some time!

Sydney, Australia
Reviewed 11 March 2016

I am currently staying at this hotel. It is supposed to be a self-contained apartment but has no facilities for making coffee. I asked for a coffee plunger and was told that some rooms have them, some don't. It's the luck of the draw and they have no spares to give me. Given that there were 3 staff at reception...

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1Thank TamaraS198
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Tamara, I am sorry to hear that you are not enjoying your stay with us. Unfortunately feedback from previous guests has indicated that coffee plungers were not required and as such were phased out of the rooms. Many of our guests have indicated that they would prefer to make use of the local cafe's when they are staying with...

Ravenswood
Reviewed 10 March 2016

Always a lovely place to stay..seriously cannot fault it :) Bedding is super comfortable! Size of all rooms including bathrooms are very generous and the spa, pool and gym are awesome! Service is lovely as always :)

Review collected in partnership with this hotel
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Helpful?
Thank jmahelicopters
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thank you for your kind comments regarding our team - I will be sure to pass this on to the front desk. I am delighted to hear that you enjoyed your recent stay and we look forward to welcoming you back next time you visit.

Brisbane, Australia
Reviewed 1 March 2016 via mobile

I've stayed here a couple of times for business and can't fault it. Convenient location, clean, great customer service, well appointed rooms, close to some good food options. Always my first choice for business travel to Townsville.

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Thank Carolyn S
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Carolyn, It is always a pleasure to have you with us. I am delighted to hear that our facilities and service make your stay more pleasurable. See you next time you are town!

Perth, Australia
Reviewed 24 February 2016

Always a pleasant stay at the Oaks. Friendly staff who are willing to fix bookings around for you, clean rooms (albeit a little odd in their design or lack of) and great location for food and good coffee (Dominion Coffee). Parking is easy. Good pool.Good starting point for walking up the goat track (Castle Hill).

Review collected in partnership with this hotel
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Helpful?
Thank rodneywpetersen
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi Rodney, It is wonderful to hear that you enjoyed your recent stay with us and found the team to be helpful throughout your stay. Our location certainly is an added advantage with a short walk putting you in the centre of town and the main dining precinct of Townsville right outside our front door! We look forward to seeing...

Brisbane, Australia
Reviewed 20 February 2016 via mobile

Firstly, both staff that I encountered on my visit were genuinely pleasant and helpful. The facilities in my room, which was the base model were adequate and the room was clean. I was advised when booking in future I could request river view but didn't need it this visit. This hotel is located on a street with several good restaurants...

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Helpful?
Thank FoodieGTC
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, I am pleased to hear that you found the room suited your needs, was clean and that the team were helpful during your stay. Our first priority is to provide our guests with great service and it is very fulfilling to hear that we are achieving that. We look forward to welcoming you back when you are next in...

Cairns, Queensland
Reviewed 18 February 2016 via mobile

I spent 5 nights here for business in mid February 2016. Online check in was easy and the hotel was very accommodating to my colleagues special requests. The hotel is on Palmer Street surrounded by a number of restaurants & is a stones throw from the CBD. The staff were excellent here, of all the places I have stayed around...

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Helpful?
Thank wemarriedinvegas
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this review

Hi, Thank you so much for your wonderful comments on your recent stay with us. Guest service is one of our major focuses and I know the team will be delighted to hear they have been able to make a difference in your stay! We look forward to welcoming in you back next time you are in Townsville.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 

Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Price Range: €90 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#8 Luxury Hotel in Townsville
#10 Family Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Gateway on Palmer staff and other travellers.
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Questions? Get answers from Oaks Gateway on Palmer staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room at the rear with river view is good”
 of 5 bubbles MalcolmS114, 23 Mar 2017 | Read review
“Higher floors overlooking the city have the best views.”
 of 5 bubbles jodiep382, 21 Mar 2017 | Read review
“My personal preference is for a room on an upper level. This request is always met.”
 of 5 bubbles _itswhitey, 16 Mar 2017 | Read review
“Make sure you don't get a ground floor room”
 of 5 bubbles Heine1, 1 Feb 2017 | Read review
“Don't tell guests you have proper roll away bed when it's just an uncomfortable couch sofa”
 of 5 bubbles , 1 Feb 2017 | Read review
5 of 5