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BreakFree Imperial Surf

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468 Reviews from our TripAdvisor Community

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Showing 464: English reviews
nsw
Reviewed 14 November 2016 via mobile

This place is in a great location, directly opposite the beach and close to shops and restaurants. BUT the two bedroom unit we stayed in was really dated to the point of a bit grotty. The carpet and curtains where awful. The bathroom and kitchen are dated but ok. There is no air conditioning and I don't think I could...

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Helpful?
Thank kaytee73
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear kaytee73, Thank you for taking the time to provide feedback on your recent stay. We have taken on board your comments regarding the state of the apartment. We are in the process of renovating some of the units and also installing air condition. We do hope you will give us another opportunity to welcome you back. Regards Rajesh Shetty

Adelaide, Australia
Reviewed 10 November 2016

Was disappointed we book a penthouse for 5 adults and arrived to find one of the beds was a fold out bed. The fold out was so small and uncomfortable he had to sleep on the couch. I suggest you let people know when the book this room it is only for 4 people with fold outs available for the...

Review collected in partnership with this hotel
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1Thank 642gavinw
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear 642gavinw, Thank you for taking the time to provide feedback on your recent stay. I am sorry that you were not informed that the extra bedding would be a roll away bed. I will certainly look into this to avoid miscommunication in the future. Regards Rajesh Shetty

Bendigo, Australia
Reviewed 9 November 2016

Great central location. Great place for families. Wonderful indoor pool area. Friendly and very helpful staff. Location is great to walk to all the central attractions that Surfers Paradise has to offer. Great that it is across the road from the beach.

Review collected in partnership with this hotel
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Helpful?
Thank Kath C
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear Kath C, Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay and found all the facilities to your satisfaction. I am also very glad to hear that you found our staff friendly and helpful. We look forward to welcoming you back again soon. Best regards Rajesh Shetty

Coffs Harbour, Australia
Reviewed 7 November 2016

We stayed in a sub penthouse and would have no hesitation in staying in this apartment complex again. The unit was large spacious and very clean with amazing views. It was fully equipped with all that you could need for your stay. The pool and BBQ area were always clean. Staff were friendly and helpful.The apartments are across the road...

Review collected in partnership with this hotel
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Helpful?
Thank shaz1265
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear shaz1265, Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon. Best regards Rajesh Shetty

Christchurch, New Zealand
Reviewed 7 November 2016

So close to shops and restaurants, easy to deal with, rooms are dated but very clean well looked after apartment. Heated pool which was nice, with spa out door pool and steam room. Lifts were a bit slow. Underground carpark was perfect as was so busy on the road during the day. beach so close, great views.

Review collected in partnership with this hotel
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Helpful?
Thank 590jacintam
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear 590jacintam, Thank you for taking the time to provide feedback on your recent stay. We are glad you had a great holiday and enjoyed your stay with us and look forward to welcoming you back again soon. Best regards Rajesh Shetty

Melbourne, Australia
Reviewed 6 November 2016

The apartments location was perfect, however furnishings were dated and very old. Curtains were perished in places letting in the sunlight particularly in the bedrooms. Apartment needed a complete overhaul.

Review collected in partnership with this hotel
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Helpful?
Thank 357annetted
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear 357annetted, Thank you for taking the time to provide feedback on your recent stay.I am sorry you were disappointed with some aspects of your stay.We have noted your comments regarding the furnishing in the apartments and we are in the process of renovating the units.I am pleased to hear that you enjoyed the views and the great location. We...

Sydney, Australia
Reviewed 6 November 2016

Our stay in the property was absolutely perfect! I really love the ocean view. All the staff are so friendly and accommodating.. The size of the room was also big for us ( 5 guests). The room was clean and it was fully equiped. Thank you for having this room.

Review collected in partnership with this hotel
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Helpful?
Thank jdanao_771410
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear jdanao_771410, Thank you for taking the time to write about your experience with us. We are very happy we were able to assist in providing you with a memorable holiday and look forward to welcoming you back again soon. Best regards Rajesh Shetty

Melbourne, Australia
Reviewed 5 November 2016

My family & I travelled to the Gold Coast & stayed at the Imperial Surf Surfers Paradise. My family consisted of myself, my 11yr son, my sister & her 11yr son & our mother. Firstly I want to say, that we stayed using timeshare, so our experience would be different from people who stayed using other means. Being timeshare users,...

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Helpful?
Thank Tacaga
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear Tacaga, Thank you for taking the time to provide a detailed feedback on your recent stay. I regret the shortcomings in service you have reported from our housekeeping and maintenance team and will certainly address this with them. This is not our usual standard and I apologize for any disappointment you experienced during your stay. We do hope you...

Reviewed 30 October 2016 via mobile

Not worth the money we paid for. Everything is old and run down.Beds have old mattresses.Some of the kitchen utensils are broken and need replacing. Receptionist has bad attitude.Very rude.Wouldn't stay here anymore! I don't recommend this place to anyone.

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Helpful?
1Thank Gao G
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear Gao G, It disappoints me to learn that you encountered a number of issues during your stay. I am also very disappointed to hear about our Receptionist who was rude to you.To assist me further in investigating these matters, I invite you to contact me directly to discuss in more detail and then I can address these issues accordingly....

Reviewed 30 October 2016 via mobile

For the cost stay is below average. Everything is old and needs refurbishing. Beds have old mattresses. Very rude receptionist. Will never stay here ever again. Not worth the money we paid. Look elsewhere. I don't recommend it to anyone.

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Thank G258mak78
mgrbreakfree, General Manager at BreakFree Imperial Surf, responded to this review

Dear G258mak78, It disappoints me to learn that you encountered a number of issues during your stay. I am also very disappointed to hear about our Receptionist who was rude to you. To assist me further in investigating these matters, I invite you to contact me directly to discuss in more detail and then I can address these issues accordingly....

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Laying claim to some of the best views on the Gold Coast, BreakFree Imperial Surf offers quality accommodation at a reasonable price. Located in the heart of Surfers Paradise overlooking the beach, all apartments have ocean views, some with sweeping panoramic vistas of the Gold Coast hinterland and surrounds. Perfect for a weekend getaway, mini-break or beachside family holiday, accommodation options include one and two bedroom apartments with large balconies, fully-equipped kitchen and laundry facilities, TV and security access. The resort offers a range of leisure facilities including a full-size tennis court, indoor and outdoor swimming pools, sauna, BBQ area and tour desk. Only a short walk will have you in Cavill Avenue where you can hit the shops or dine at one of the many cafes or restaurants. When the sun sets the Surfers Paradise nightlife takes over and all the nightclubs are only a short walk away. With the surf-patrolled beach directly opposite and the retail, dining and entertainment hub of the Gold Coast literally on the doorstop, the resort offers choice - whether you want to laze in the sun or party until the sun comes up. Maintenance Notice We are excited to announce BreakFree Imperial Surf will be undertaking an upgrade of the external balcony balustrades. This work is scheduled between from 20 April until 10 December 2015 and it will be carried out from 8am to 5pm Monday to Friday only. During this time there may be restricted access to the hotel entrance and limited access to some balconies. The tennis courts will be closed from 20 April until 15 October 2015. The outdoor pool will be closed from October 2015 until the end of the project, however the indoor pool will remain open from 7am until 9pm throughout this period. ... more   less 

Additional Information about BreakFree Imperial Surf

Address: Imperial Surf 80 The Esplanade, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: €92 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BreakFree Imperial Surf 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Imperial Surf Hotel Surfers Paradise
BreakFree Imperial Surf Surfers Paradise, Gold Coast, Australia
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Questions & Answers

Here's what travellers have asked, with answers from BreakFree Imperial Surf staff and other travellers.
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Questions? Get answers from BreakFree Imperial Surf staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles AT991, 23 Feb 2017 | Read review
“Higher the better”
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“The higher the better.”
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“Ocean front SE corner 14th floor”
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“two front rooms on each floor have the best views”
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