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Hilton Surfers Paradise Hotel

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Hilton Surfers Paradise Hotel
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3,069 Reviews from our TripAdvisor Community

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Showing 2,951: English reviews
Brisbane, Australia
Reviewed 2 days ago NEW

We were made to feel very welcome. The apartment was clean and fitted with everything that we needed for a large family. Can only highly recommend this hotel and their friendly and accommodating staff.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 209karynw
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

this year, i'm left with 3 top tier memberships, hilton, accor and best western. having decided on the location, i was left with either hilton or novotel. my first stop was tripadvisor. the reviews of the hilton were scary. against my character, i decided to proceed... keeping my fingers crossed. with my boxing day stay at hilton sydney fresh on...

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Helpful?
2Thank AhmadDundee
About Hotel's Favourite Review
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear AhmadDundee, Thank you for your feedback. I'm so glad that you had an 'awesome' stay with us! It's great to hear that you enjoyed the upgrade as well as access to our Executive Lounge as part of your Diamond benefits. Thank you for choosing and being a loyal member of Hilton. I hope to see you back again on...

Sydney, Australia
Reviewed 3 days ago NEW

Bit dissapointed in the condition of rooms. We were moved rooms twice as the first 2 rooms were dirty and not cleaned properly. Staff were very apologetic and fast to resolve the problem. Other then that we enjoyed our stay. Just disappointing we lost most of our first day sorting out our accommodation.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Chrisvlahos
Brisbane
Reviewed 3 days ago NEW

We booked a 2 bedroom apartment and was upgraded to a 4 bedroom which was great. The location is as central as you will find in Surfers Paradise. Spent a lot of time just hanging around at the pools and sauna.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Family_2_young_kids
Gold Coast, Australia
Reviewed 4 days ago NEW

Very nice hotel, located in center of all city, i would say best location, 5 min to beach, 2-3 to all entertainment facilities : restaurants, cafes, clubs, shops and etc. Good breakfast with very wide choice of dishes for different taste. Rooms was clean , staff are very welcome, especially on reception! i love it.

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1Thank MichaelDolgy
Melbourne, Australia
Reviewed 4 days ago NEW

Highly recommended. Unbeatable location and large room. Closed to everything in Paradise. May take hours to check in as weekly service room may takes longer time to clean up. In terms of sleeping quality, I prefer firmer mattress and the aircon seems a little bit noisy to me. Overall very satisfied

Review collected in partnership with Hilton Hotels & Resorts
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1Thank zhongany
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear zhongany, Thank you for posting your review. It is wonderful to read you were very happy with the location of the hotel and the size of your room. We hope to welcome you back again soon. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

Reviewed 4 days ago NEW

I booked Hilton Surfers Paradise Hotel right after I upgrade to Hilton Honor Gold tier. I expected to be able to get in the room early after phone checked in, however, it was not available at that time so front desk staff promised she would call me when the room was available. No one called me and I ended up...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Sean P
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Sean P, Thank you for posting your review, we appreciate all feedback. I would like to confirm that our HHonors members are still entitled to their benefits when in a residence including water, breakfast etc. Unfortunately due to the room types we are unable to honour the room upgrades. I would like to apologise for any confusion or inconvenience...

Rochester, United Kingdom
Reviewed 5 days ago NEW

Centrally positioned, very busy and not the cleanest Hilton I have frequented, room ledges, side tables and lamp bases were coated in dust that had clearly been overlooked for some time. Great for accessing surrounding shops and restaurants and a short stroll from the sandy beach which is throbbing whatever the time of day. Night time revellers do frequent this...

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Helpful?
Thank Marc W
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear Marc W, Thank you for posting your review. As you mentioned we are in the middle of the entertainment precinct in Surfers Paradise so we do experience some noise and evening revellers from time to time. However, I am pleased to read you found it quiet and comfortable in your room. Thank you again for your feedback, we look...

Melbourne, Australia
Reviewed 6 days ago NEW

Good Location but very bad service.the car park smells from the compactors.and the rooms were not serviced properly before and during out stay.had touble with help from the porter service also.During check out the staff was nice.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Kazi I
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear KaziI, Thank you for posting your review. I am extremely disappointed to read the experience you had was well below a Hilton experience. I have spoken with our Executive Housekeeper in relation to the daily services and I am sorry for the inconsistences. On a positive note I am pleased to read you enjoyed the location and found the...

Melbourne, Australia
Reviewed 6 days ago NEW

Inattentive service, terrible smells, unclean kitchen, doors left open multiple times by house keeping, huge price and doesn't live up to the Hilton name. Such a disappointing overall experience! (P.S: worst coffee on the Gold Coast at Catch

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank mrmrsmorse
Hilton S, General Manager at Hilton Surfers Paradise Hotel, responded to this review

Dear mrmrsmorse, Thank you for posting your review. I am disappointed to read you had several inconsistences whilst staying at the hotel and I can assure you this has all been noted and followed up. I am sorry the coffee wasn't to your expectations. Kind regards, Fiona Pryde General Manager Hilton Surfers Paradise

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 

Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: €139 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Reservation Options:
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Surfers Paradise Hotel staff and other travellers.
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Questions? Get answers from Hilton Surfers Paradise Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check for dust!”
 of 5 bubbles 407marcw, 15 Feb 2017 | Read review
“If you aren't above level 10 you will have no view of the beach.”
 of 5 bubbles maddisonc353, 10 Feb 2017 | Read review
“Keep an eye on Trivago as the price fluctuates.”
 of 5 bubbles X8390QWgaryp, 5 Feb 2017 | Read review
“don't get the relaxation suite!”
  • some tools placed on the kitchen as we went into the room for the first time
  • great view from the room. that about it
  • the only nice thing about the hotel. the room view although blocked by buildings
  • guys still fixing some stuff in the room. shocking experience we thought there were some intrude
  • dirty toilet, broken handles.. perfect start to the holiday.. not really..
 of 5 bubbles frederian, 26 Jan 2017 | Read review
“Level 14 or 15”
 of 5 bubbles SmokeyMclean, 21 Jan 2017 | Read review
5 of 5