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Raffles Royale

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42 Reviews from our TripAdvisor Community

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Showing 38: English reviews
1 review
Reviewed 4 weeks ago via mobile

Just awful! That's all!! Dirty, dusty and dated rooms. Mould in the shower Very uncomfortable bed Remote for air con removed from room??? Spoke to reception and was told that the owners must not want the air con used. Really did not enjoy our stay

Helpful?
Thank Martyn L
Sydney, Australia
Level Contributor
2 reviews
Reviewed 29 March 2016

Had the unfortunate experience of staying in this dodgy joint recently. It was the height of summer and 25 degrees at midnight. Arrived back at the room after dinner etc and the air conditioner would not work. Could only open all windows to get cross flow .....neighbours (permanent tenants) below smoking non stop on their junk filled balcony....Called the reception... More 

Helpful?
Thank rovingrep

Travellers are raving about these Surfers Paradise hotels

Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2016

I work in the tourism industry and was appalled at the customer service.Upon arrival my wife and 3 children where given a key to our room when entering our room the room appeared to look ok apart from very old furniture and old apartment.I started to un pack when I noticed some things weren't cleaned properly.under the microwave we found... More 

Helpful?
1 Thank shaun f
Sydney, Australia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 January 2016

i had a read of the reviews before & wasn't sure what to expect. yes the place is budget & i was pleasantly surprised with the outcome. room was clean, lounge room etc - only a place to lay your head, with working AC pool & spa were superb, including outdoor facilities avail - we used for drinking on both... More 

Helpful?
1 Thank jay4300
Sydney, Australia
1 review
Reviewed 10 November 2015

My husband and I stayed at this place for 5days. You get what you pay for as far as the apartment goes. There was no clothes dryer so I had to hang the washing out, and and to buy pegs as well.Towels were hard to dry and their web site stated that the apartment was equipped with washing machine and... More 

Helpful?
Thank leanne792
Burleigh Heads, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 November 2015 via mobile

I booked a room weeks ago and the hotel confirmed the room and took my payment in full. I then find out 1 week out from my work trip that my room is not available as it is booked out. I try to call the hotel 3 times during business hours and after waiting many minutes the phone just cut... More 

Helpful?
Thank Tanya B
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 September 2015

Raffles Royal is definitely not a 5 star hotel, if you are looking for luxury go elsewhere. However the 2 bedroom apartment was a good place to stay for my friends and I for just a night. It was close to everything we needed. The room was cold, even thought it didn't have any air-con vent, so it made the... More 

Helpful?
1 Thank Katitay89
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 September 2015 via mobile

Pubic hair, body fluids and bugs in bed. Rang to talk to manager or for some clean sheets but was refused. Even after arguing that it should be entitled to a degree of hygiene. Manager refused to even talk to me. I had to buy my own sheets for my family. If you want to get an STD without sleeping... More 

Helpful?
3 Thank Mark R
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2015 via mobile

Very bad,the shower screen was damaged, they were cockroach, worst of all the sofa in the lounge room was terrible and uncomfortable, clothes line stand was broken ( hurt my finger) and very dirty balcony. I don't recommend for anyone might as well pay $50 or $100 extra for a better stay.

Helpful?
2 Thank Shahina K
Sunderland, United Kingdom
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 25 April 2015

I and my wife stayed at the Raffles Royale for nearly three weeks in December. After arriving at Brisbane airport we took the train and taxi to our accommodation. On arrival we were warmly greeted by the manager who gave us a low down on the hotel and showed us how to get our bearings. Our room was very commodious... More 

Helpful?
1 Thank gashnleyna

22 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking

Additional Information about Raffles Royale

Address: Raffles 69 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: €66 - €140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Raffles Royale 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Raffles Royale Surfers Paradise, Gold Coast, Australia
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Questions & Answers

Here's what travellers have asked, with answers from Raffles Royale staff and other travellers.
1 question
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Questions? Get answers from Raffles Royale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a room at another hotel , any hotel and you will have a better experience.”
 of 5 bubbles rovingrep, 29 Mar 2016 | Read review
“Gold Coast on a shoe-string!”
 of 5 bubbles jay4300, 4 Jan 2016 | Read review
“if you can't handle stairs enquire about a first floor unit.”
 of 5 bubbles leanne792, 10 Nov 2015 | Read review
“we had room 28, it has big balcony, great size rooms”
 of 5 bubbles lisahX4143JU, 19 Nov 2014 | Read review
“go for the top floor, unless you hate stairs”
 of 5 bubbles 811stews, 8 Nov 2014 | Read review
5 of 5
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