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All reviews seafood buffet feast restaurant lagoon room pool bar in room dining duty manager direct access main restaurant salt water shuttle service main pool shuttle bus four mile beach the great barrier reef tennis courts minute drive school holidays
We really enjoyed our 4 night stay at this hotel. The property was beautifully kept and felt tropical. The staff was friendly and the restaurant food was very good. Our room was a perfect size with all the amenities we needed. I loved the view...More
This was an amazing hotel at a great property just by the beach. During the peiod we visited the beach was closed for safety reasons but the huge saltwater pools (9 of them altogether) was compensating for this. There is great poolside beach sunbeds and...More
Stayed at the Sheraton Grand Mirage Port Douglas and while the resort is beautiful and the rooms great the resort is let down by lack of service and overpriced food and drink. Average buffet breakfast almost $100 AUD for 2 adults and 1 child and...More
Date of stay: January 2019
1 Thank 978markjones
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port DouglasResponded yesterday
Thank you for your review following your stay. Your comments are truly valued however concerning that service expectations in some areas has left a less than a favourable impression on the rest of your stay.
Your detailed feedback is important to us and...More
I'll start with the bad:
DO NOT use the tour desk. One would imagine that they would actually try to provide proper advice or guidance but as they are compensated by commission, you can forget about caring for you. Unfortunately for us we pre-booked diving...More
A large resort located right on the beach with many pools to choose from. They have some great rooms with access to the pool, right from your balcony which is great. There some areas of the hotel which need to be fixed or updated. So...More
The only beachfront property on famous Four Mile Beach, Sheraton Grand Mirage Resort Port Douglas is an iconic piece of paradise in Tropical North Queensland. Situated between two World Heritage wonders, Great …MoreBarrier Reef and Daintree Rainforest, it denotes a treasured tropical getaway. Awarded the Best Refurbished Accommodation for 2017 by Queensland Hotels Association, the Resort boasts five-star guest rooms, suites and villas offering captivating views of the lagoon pools and tropical gardens, and features 2 hectares of swimmable lagoon pools, an 18-hole golf course and private poolside cabanas. Starwood Preferred Guest ® Members may receive special accommodation and dining discounts when booking direct. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Any of the Lagoon connected rooms i.e. the rooms with direct entry to the Lagoon pools. Our room did not have a pool ladder but it still had a little outdoor deck area that would suffice for what you are suggesting.
Thanks for reaching out. Our standard voltage system is 230V 50Hz here in Australia. Should you wish to use an appliance that is 110/120 US voltage, you will need to bring a step down transformer to... More
Thanks for reaching out. Our standard voltage system is 230V 50Hz here in Australia. Should you wish to use an appliance that is 110/120 US voltage, you will need to bring a step down transformer to accommodate this.
We do have adaptors here with our Front Office Team, but we do not have voltage converters.
I hope this has helped answer your question and we look forward to welcoming you.
We have a fantastic spa that is not on site here at the Resort but at Niramaya of which we provide a door-to-door service for. They collect you from our lobby with and deliver you to their beautiful location and... More
We have a fantastic spa that is not on site here at the Resort but at Niramaya of which we provide a door-to-door service for. They collect you from our lobby with and deliver you to their beautiful location and have some wonderful treatments. You can view these treatments and further information on their website.