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Reef Palms

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#3 of 68 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Reef Palms
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530 Reviews from our TripAdvisor Community

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Showing 481: English reviews
Zurich, The Netherlands
Reviewed 16 March 2016

Staff very helpful, good continental breakfast, includng fruits and fresh dairy. Rooms are generous site, clean and with balcony. Fully equipped kitchen and good parking. Would stay again fir sure. Nice walk to the esplanade.

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Helpful?
Thank Piskotiq
Sharon H, Owner at Reef Palms, responded to this review

We love our Motel and are so pleased that you did too. Please come back and stay with us again!

Chatan-cho, Japan
Reviewed 16 March 2016 via mobile

Had a lovely stay here. The staff was very welcoming and supplied great information on getting to the port and using the bus system. I stored my luggage there after check out without any trouble. They gave me great info at my booking on the best ways to get to the hotel. They have three morning shuttles to the airport...

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Helpful?
Thank Noellebellz
Sharon H, Owner at Reef Palms, responded to this review

Everyone at Reef Palms from our Housekeeping Staff to our new Managers, Jeff and Lyn are committed to trying to ensure all guests have a wonderful time at Reef Palms. Thank you for writing, everyone here will be so pleased you enjoyed your stay with us.

Darwin Australia
Reviewed 14 March 2016

Rooms were really clean, staff were friendly and the pool was great. Did not have the breakfast but it is available. This motel is at the other end of the strip from all the restaurants, shops etc so bit of a walk if you don't have a vehicle. Lots of parking if you do. Free BBQ available.The toilet at the...

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Helpful?
Thank t0pend2
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, sorry about the outside pool toilet! Our Housekeepers have been reminded to clean this every day.

Liverpool, United Kingdom
Reviewed 27 February 2016 via mobile

We stayed here three nights and had two rooms opposite each other which was good. The rooms were clean though fairly basic and some maintenance needed for example curtain hooks missing so curtains did not close properly. The planes do go overhead and are noisy but they aren't flying overnight! Actually fine as a base as most people will be...

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Helpful?
Thank SheilaLiverpool
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, we only returned to Motel in March and yes, we certainly had a few curtains to catch up on! Our new Managers Jeff and Lyn have been working away at any outstanding maintenance issues and all are now fixed.

Reviewed 23 February 2016 via mobile

Nice place, plenty of parking, and the staff were very helpful with recommendations and booking things for us. They also safely minded the bulk of our luggage while we stayed overnight on the reef. I just wish the bathroom have had a real towel rack for hanging them better

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Helpful?
1Thank DrekiDansari
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, we are always happy to mind luggage for guests overnighting away from the motel if they are returning again to stay. The Reef at night is amazing and am sure you loved your overnight stay on the boat.

Reviewed 11 February 2016 via mobile

Great accommodation booked last minute, room was large and clean, bathroom was a good size, the kitchenette was useful. The pool area is nice but could use some new paint. The staff were fantastic, our oven started smoking badly on the first night so the reception staff cooked our food and delivered it to our room and the oven was...

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Helpful?
Thank Hannah F
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, sometimes, things are missed so it was very nice recognition from you that our staff looked after you when the oven was not operational.

Viernheim, Germany
Reviewed 10 February 2016 via mobile

This is a very nice Hotel. The rooms are nice, big, comfortable and clean. The the receptionist are very helpful and friendly. You can park there for free and it's just 5 min with the car from the airport. This is the only bad thing, you can hear the airplanes start an landing. But this is just 1 airplane in...

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Helpful?
Thank Buchy007
Sharon H, Owner at Reef Palms, responded to this review

Thank you, unfortunately, a lot of Cairns accommodation is in the flight path, the good news is that they stop and night! Normally it is only 1 day a week where we have planes over every hour, it is determined by the wind direction. Most guests are out and about so are not affected.

Reviewed 4 February 2016 via mobile

I'd recommend this to the sales travellers of Australia as a clean and comfortable stopover. Customer service is welcoming and excellent. Lots of activities can be booked from the office. Nice pool, nice rooms, quiet and quiet A/C. Good size tv, all amenities including ample wall plugs, good lighting, good size bathroom. Value for money. I'll be back.

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Helpful?
Thank Shottycanuk
Sharon H, Owner at Reef Palms, responded to this review

Thank you for taking the time to write, we'd love to have you come back and stay again

Madison, Wisconsin
Reviewed 2 February 2016 via mobile

We were pleased with our stay here. The room was clean (bug-free too), bed was comfortable (firm), kitchenette was very useful. Staff gave great advise and recommendations. Everything we wanted to check out was a 20-40 walk. Cairns was quite hot and humid but the ceiling fans and air conditioning were wonderful.

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Helpful?
Thank GoGoGomer
Sharon H, Owner at Reef Palms, responded to this review

Ahh, summer in the tropics, you certainly wouldn't want to stay anywhere without air conditioning. Our housekeeping staff will love to know that you appreciated the time they take to clean the studios to a high standard. We appreciate you writing

Perth, Australia
Reviewed 21 January 2016 via mobile

Had a great stay here while exploring Cairns. Staff were very helpful and patient with our questions, going out of their way to help us on a few occasions! The room was lovely and spacious, with a great view of the pool. The hotel is a short walk from the center of Cairns city. Would happily recommend it and stay...

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Helpful?
Thank Denis S
Sharon H, Owner at Reef Palms, responded to this review

All the staff are always thrilled when they know that in some small way, they have helped make your stay at Reef Palms enjoyable. Thank you so much for writing, we hope to see you again in the future

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €73 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
11 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose bottom level as there is no elevators.”
 of 5 bubbles AngusSeattle, 14 Jan 2017 | Read review
“No elevator, so if you have a problem with stairs, ask for a ground floor room . . .”
 of 5 bubbles IRMO12HD, 10 Jan 2017 | Read review
“If on the senior side, ask to have a downstairs room as no lifts”
 of 5 bubbles trishwil, 20 Nov 2016 | Read review
“great value”
 of 5 bubbles atlantacitygirl, 16 Nov 2016 | Read review
“Just go if you are in town”
 of 5 bubbles BasilHenry, 4 Nov 2016 | Read review
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