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Reef Palms

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#3 of 68 Hotels in Cairns
Certificate of Excellence
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519 Reviews from our TripAdvisor Community

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Showing 472: English reviews
Perth, Australia
Reviewed 21 January 2016 via mobile

Had a great stay here while exploring Cairns. Staff were very helpful and patient with our questions, going out of their way to help us on a few occasions! The room was lovely and spacious, with a great view of the pool. The hotel is a short walk from the center of Cairns city. Would happily recommend it and stay...

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Helpful?
Thank Denis S
Sharon H, Owner at Reef Palms, responded to this review

All the staff are always thrilled when they know that in some small way, they have helped make your stay at Reef Palms enjoyable. Thank you so much for writing, we hope to see you again in the future

Reviewed 11 January 2016 via mobile

Accommodations are great breakfast exceeded expectations but most importantly if you want to rest assured on your trip stay here. The staff are MORE than willing to assist with any concern or need you may have. The manager Colleen assisted us with a rental car issue we had through Expedia and resolved the issue for us and wasn't going to...

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Helpful?
1Thank Stacey R
Sharon H, Owner at Reef Palms, responded to this review

Colleen prides herself on the level of service she offers to our guests, knows which tours would suit requirements and will always do her utmost to help our guests enjoy their stay with us. I know she will very much appreciate your review

newcastle on Tyne
Reviewed 11 January 2016

Our room with queen bed and single was excellent. Very clean,comfy beds and crisp, clean linen. Nice, good sized walk in shower and effective Aircon. Free wifi was good.. Downside is that it's directly on airport flight path, but I suspect that most motels have the same problem.We had room 106 which was next to the pool and reasonably quiet,...

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Helpful?
1Thank DBSA42
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing and staying with us. You are correct, the flights come directly over Cairns at some point, the good news is that they don't fly at night when guests are trying to sleep! They also only fly over land if the wind is blowing a certain way so most days we are lucky enough to have them...

Ottawa, Canada
Reviewed 10 January 2016

The managers - Colleen and Rob - are very friendly and welcoming. If you only have a short stay, Colleen will help you find the right tours of the Great Barrier Reef, rainforest, or any other activities. The hotel itself is about 20 minutes walk to the center of town along the esplanade (which is a walkway along the water)....

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Helpful?
Thank richdeneault
Sharon H, Owner at Reef Palms, responded to this review

Thank you very much for staying at Reef Palms. I know Colleen and Rob will appreciate your feedback

Christchurch, New Zealand
Reviewed 5 January 2016

Clean rooms. People at the front desk weren't as helpful as they could be. Smell of smoke often drifted into our rooms from being close to the outdoor smoking area. This is the second time we stayed here and would stay again for location. Close to airport and easy walk to the city along esplanade.

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Helpful?
Thank Nic2680
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us again. Next time you stay, request a room away from the pool area and we will always try to accomodate this request. I am sorry you felt our reception staff were unable to provide the help you required however sometimes, we are just not able to meet some requests made of us though we...

Erie, Pennsylvania
Reviewed 31 December 2015 via mobile

Summary- reef palms is a good value for budget minded travelers. Would recommend. Pros- 1. The room was well appointed with enough pillows and clean linens 2. Full sized fridge, skillet an spot with basic dishes, microwave and tea kettle 3. It's in the cbd so the tours we booked would pick you up 4. They have a tour booking...

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Helpful?
1Thank Karen T
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us and writing. Colleen and Rob offer all our guests a warm welcome and Colleen is our Tour Queen giving guests the benefit of her extensive knowledge of the region and the tours she is able to book for guests. I am sorry if wifi was patchy, Cairns is in the process of changing over...

Leeds
Reviewed 29 December 2015

Stayed one night after arriving late at the airport. All instructions and communication was very good Clean and well appointed apartment style room 3 beds ( 2 singles and 1 double) small kitchen and bathroom with nice towels Near enough to stroll into town Quiet and clean

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1Thank Jordanleeindia
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, hopefully if in our region again, you will be able stay longer than one night.

Sweden
Reviewed 28 December 2015

We stayed a couple of nights as our first stop in Australia and was very happy with our stay. The rooms are nice and clean, all of the staff were very friendly and nice to us. Great value compared to what we paid for our stay. Most importantly, we got GREAT help with tour bookings, they recommended us a great...

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Helpful?
1Thank Lisnorl
Sharon H, Owner at Reef Palms, responded to this review

We were so please to hear from you. All our staff will be happy to hear you enjoyed your stay with us. We always work hard to ensure our guests get to go on their dream tours. We work hard to make sure you enjoy the tours we book for you and enjoy hearing about your day upon your return...

A TripAdvisor Member
1 review
Reviewed 19 December 2015 via mobile

Loved our family trip up to Cairns this year. The reef palms hotel was a great place to stay. Their Staff were very friendly and helpful. Great recommendation for our trip to the reef. Green and Fitzroy islands were amazing. The Great Barrier Reef is the best place that we've visited. Thanks again, we'll be back!

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Thank A TripAdvisor Member
Sharon H, Owner at Reef Palms, responded to this review

We'D love to have you come back and stay with us. Cairns is such a beautiful region, there is so much to see and do. Come back soon

Brisbane Region, Australia
Reviewed 11 December 2015

The female manager here is scum, rude and tried adding extra charges to the bill claiming them to be "government" taxes. That's an act of fraud. Place is over priced and room was dirty. Never stay here.

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Helpful?
9Thank Ben V
Sharon H, Owner at Reef Palms, responded to this review

We have now received multiple anonymous and threatening emails using the same language. This matter has been reported to tripadvisor and police. This language and harassment towards our staff member, a human being is unacceptable and we have no record of a guest under this name staying with us. Instead of hiding behind an anonymous report - if this person...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €75 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#4 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
8 questions
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Mississauga, Canada
over a year ago
Glasgow, United Kingdom
4 months ago
over a year ago
over a year ago

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Questions? Get answers from Reef Palms staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If on the senior side, ask to have a downstairs room as no lifts”
 of 5 bubbles trishwil, 20 Nov 2016 | Read review
“great value”
 of 5 bubbles atlantacitygirl, 16 Nov 2016 | Read review
“Just go if you are in town”
 of 5 bubbles BasilHenry, 4 Nov 2016 | Read review
“The balcony rooms facing the road are great and make the whole room feel spacious and luxurious (rm 220) - not too much noise either”
 of 5 bubbles 348julians, 1 Nov 2016 | Read review
“Studio room was nice”
 of 5 bubbles timom453, 5 Oct 2016 | Read review
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