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Reef Palms

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#3 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Reef Palms
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537 Reviews from our TripAdvisor Community

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Showing 488: English reviews
Christchurch, New Zealand
Reviewed 5 January 2016

Clean rooms. People at the front desk weren't as helpful as they could be. Smell of smoke often drifted into our rooms from being close to the outdoor smoking area. This is the second time we stayed here and would stay again for location. Close to airport and easy walk to the city along esplanade.

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Helpful?
Thank Nic2680
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us again. Next time you stay, request a room away from the pool area and we will always try to accomodate this request. I am sorry you felt our reception staff were unable to provide the help you required however sometimes, we are just not able to meet some requests made of us though we...

Erie, Pennsylvania
Reviewed 31 December 2015 via mobile

Summary- reef palms is a good value for budget minded travelers. Would recommend. Pros- 1. The room was well appointed with enough pillows and clean linens 2. Full sized fridge, skillet an spot with basic dishes, microwave and tea kettle 3. It's in the cbd so the tours we booked would pick you up 4. They have a tour booking...

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Helpful?
1Thank Karen T
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us and writing. Colleen and Rob offer all our guests a warm welcome and Colleen is our Tour Queen giving guests the benefit of her extensive knowledge of the region and the tours she is able to book for guests. I am sorry if wifi was patchy, Cairns is in the process of changing over...

Leeds
Reviewed 29 December 2015

Stayed one night after arriving late at the airport. All instructions and communication was very good Clean and well appointed apartment style room 3 beds ( 2 singles and 1 double) small kitchen and bathroom with nice towels Near enough to stroll into town Quiet and clean

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Helpful?
1Thank Jordanleeindia
Sharon H, Owner at Reef Palms, responded to this review

Thank you for writing, hopefully if in our region again, you will be able stay longer than one night.

Sweden
Reviewed 28 December 2015

We stayed a couple of nights as our first stop in Australia and was very happy with our stay. The rooms are nice and clean, all of the staff were very friendly and nice to us. Great value compared to what we paid for our stay. Most importantly, we got GREAT help with tour bookings, they recommended us a great...

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Helpful?
1Thank Lisnorl
Sharon H, Owner at Reef Palms, responded to this review

We were so please to hear from you. All our staff will be happy to hear you enjoyed your stay with us. We always work hard to ensure our guests get to go on their dream tours. We work hard to make sure you enjoy the tours we book for you and enjoy hearing about your day upon your return...

A TripAdvisor Member
1 review
Reviewed 19 December 2015 via mobile

Loved our family trip up to Cairns this year. The reef palms hotel was a great place to stay. Their Staff were very friendly and helpful. Great recommendation for our trip to the reef. Green and Fitzroy islands were amazing. The Great Barrier Reef is the best place that we've visited. Thanks again, we'll be back!

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Helpful?
Thank A TripAdvisor Member
Sharon H, Owner at Reef Palms, responded to this review

We'D love to have you come back and stay with us. Cairns is such a beautiful region, there is so much to see and do. Come back soon

Brisbane Region, Australia
Reviewed 11 December 2015

The female manager here is scum, rude and tried adding extra charges to the bill claiming them to be "government" taxes. That's an act of fraud. Place is over priced and room was dirty. Never stay here.

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Helpful?
10Thank Ben V
Sharon H, Owner at Reef Palms, responded to this review

We have now received multiple anonymous and threatening emails using the same language. This matter has been reported to tripadvisor and police. This language and harassment towards our staff member, a human being is unacceptable and we have no record of a guest under this name staying with us. Instead of hiding behind an anonymous report - if this person...

Gloucester, United Kingdom
Reviewed 20 November 2015

Stayed at the Reef Palms Motel for 6 nights. Great accommodation, lovely pool, BBQ, and amazing hosts - Colleen and Rob. These guys could not do enough for us, helping with trips, local amenities and useful general information. They worked SO hard to make our stay thoroughly enjoyable!

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1Thank Lesley743
Sharon H, Owner at Reef Palms, responded to this review

I know how hard Colleen and Rob work to make our guests feel welcome and comfortable so I am sure they will appreciate you taking the time to write. Enjoy the rest of your holiday and a Merry Christmas to you.

Toronto, Canada
Reviewed 12 November 2015

Overall, it was a good experience for the price we paid. Staff were friendly and the location was relatively close to the city, with quick access to the boardwalk. Our room had everything we needed to cook a simple meal, including an electric stove, pots, pan, cooking utensils, cutlery, and dishes. Our queen studio was clean and spacious. They offer...

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Helpful?
1Thank KandS0110
Sharon H, Owner at Reef Palms, responded to this review

Thank you for staying with us and writing a review. Cairns would have definitely been warmer than Canada that is for sure. Everyone at Reef Palms hopes that you enjoy the rest of your visit in Australia and if you are travelling back to the cold to celebrate Christmas have a lovely one.

Reviewed 10 November 2015 via mobile

Stayed for 4 nights on our honeymoon. The motel is an excellent place to stay with outstanding service from Colleen and Rob. They recommended the best trips to the reef, green island, cape tribulation, Daintree Rainforest and Kuranda via the sky rail and train. I can honestly say we have never been made to feel so welcome. Lovely rooms, we...

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Helpful?
1Thank Dave C
Sharon H, Owner at Reef Palms, responded to this review

I am so happy you enjoyed staying with us for your Honeymoon and I know Colleen and Rob will be delighted that you loved their hospitality while staying at Reef Palms. Colleen is my Tour Queen who loves nothing better than booking great trips for our guests and Rob ensures the rooms are in great condition for our guests. We'd...

Brooloo, Australia
Reviewed 3 November 2015

A quick trip from the airport ($17), and located in a quiet street Reef Palms is where we choose to stay when in Cairns - this was our third visit and we will definitely be back. Very friendly, clean, relaxed and comfortable and a pleasant distance to walk from the centre of Cairns along the Esplanade. We had a Queen...

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Helpful?
Thank Trudie I
Sharon H, Owner at Reef Palms, responded to this review

It is always really nice to have guests come back to us because them have enjoyed their stay and become regular guests and all the staff at Reef Palms will look forward to your next visit with us.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Reef Palms

Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €76 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns
Hotel Style:
#2 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Reef Palms staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no lift so if you have difficulty managing luggage, request a ground floor room.There are only three levels though.”
 of 5 bubbles brona40, 1 Feb 2017 | Read review
“We chose bottom level as there is no elevators.”
 of 5 bubbles AngusSeattle, 14 Jan 2017 | Read review
“No elevator, so if you have a problem with stairs, ask for a ground floor room . . .”
 of 5 bubbles IRMO12HD, 10 Jan 2017 | Read review
“If on the senior side, ask to have a downstairs room as no lifts”
 of 5 bubbles trishwil, 20 Nov 2016 | Read review
“great value”
 of 5 bubbles atlantacitygirl, 16 Nov 2016 | Read review
5 of 5