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Tropical Heritage Cairns

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#15 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Tropical Heritage Cairns
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481 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Dunedin, New Zealand
Reviewed 8 January 2013

The two room suite was inexpensive, and big enough for the whole family. The staff are wonderful - helpful but not intrusive, frindly and just decent people. The place is spotless, and although not right in the centre of the downtown it is only 5 minutes away, and a pleasent stroll. Very good standard for decently priced accommodation.

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Helpful?
Thank BiddyNZ
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to write such a positive response. It is encouraging for myself and indeed the management and staff to know we are satisfying our guests. We look forward to seeing you again in t he near future. Sir Peter Barter

Orlando, Florida, United States
Reviewed 31 December 2012

We stayed 2 separate nights, right before and after stay on one of the islands. Hotel staff very friendly and helpful, they also gave us a rider to the harbour. They allowed us to store extra luggage there between our stays. Easy to walk to many restaurants, very peaceful.

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Helpful?
1Thank Diane D
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to write a review - we are pleased that you enjoyed your stay and that Rosemary and her fantastic staff made you feel welcome and assisted you with transport and storage of luggage. We look forward to seeing you again in the future. Sir Peter Barter

Brisbane, Australia
Reviewed 25 December 2012

Two main things made the stay at Heritage most enjoyable. Firstly, the cleanliness of the room and the building in general was unmatched to anywhere I have stayed in recent times. Secondly, the service from reception was faultless. From arrival to departure, we received excellent customer service. The really nice thing that we were treated as guests and not simply...

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Helpful?
1Thank MrPN
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thanks for your review, I know Rosemary will be tickled pink to read about her feat in communicating with you - she does this to all reservations. We hope you can revisit us sometime in the future! Sir Peter

Sydney, Australia
Reviewed 21 December 2012

Within walking distance to restaurants, The Esplanade, pier, casino but without the noise. Staff very obliging and helpful making my stay in Cairns most relaxing and enjoyable. Rooms good size and have recently been revamped. Small dining area on lower floor that is set up each morning for breakfast.

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Helpful?
Thank Elizabeth H
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you your review, we are pleased you enjoyed the stay, I respond to most of the reviews on behalf of Rosemary and I know whe will be very pleased that you found the hotel comfortable, clean - she goes to great length to make every feel at home. Sir Peter

Southampton, United Kingdom
Reviewed 12 December 2012

Right from the start we realised that the Heritage would be wonderful. Rosemary was the only manager of six hotels that bothered to e-mail us back with a welcome when we booked. This hotel is an oasis of tranquility we could go back to after a busy day out on the reef. we had a ground floor room with a...

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1Thank rodney e
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for writing a review. My company has been in the hospitality business for almost 50 years, most of which has been in PNG where we own and operate the Madang Resort and Kalibobo Village - recently the company began investing in Cairns with the purchase of Cairns Heritage in 2010 and more recently purchasing the Cairns Sheridan Hotel....

San Diego, California
Reviewed 4 December 2012

We only spent one brief night at the Heritage - had a late flight in and left fairly early the next morning for Green Island, so unfortunately we didn't stay long enough that I could fully review this accommodation but everything we experienced while staying there was great. Rosemary was invaluable from start to finish. We had actually chosen this...

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Helpful?
1Thank Oceanchic83
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Your comments are very much appreciated. The Heritage Cairns is a very special place, it is not designed to be a Hilton, it is a home away from home and Rosemary personal attention to her guests has been well noted. We hope you can revisit us again in the near future. Sir Peter

Texas
Reviewed 2 December 2012

Rosemary is a jewel and takes excellent care of guests. This was a terrific place to stay for our 3 nights in Cairns. We had a fridge, a place to do laundry, a balcony, and a true king size bed. Pure heaven. It was quiet at night and easy walking distance to all the fun. Go out at twilight and...

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2Thank serialcrafter
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for your response, as I reside in PNG the reviews help me through the eyes of our valued guests and we certainly aware of Rosemary's hospitality, she is qute amazing. Sir Peter

Ooltewah, Tennessee
Reviewed 2 December 2012

Just spent 3 nights at the Heritage. Can't say enough nice things about Rosemary - she was wonderful and very helpful in arranging trips to the reef and the rainforest and booking our airport shuttle. She even drove us to the marina and the train station. Our room was spacious and clean. And the hotel is convenient to the Esplanade....

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Helpful?
2Thank Nancy C
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thank you for taking time to respond. Such reviews are very helpful and I am sure Rosemary will treasure your comments - she is a marvellouw lady that takes personal pleasure in ensuring that every guest is treated like a member of her family. We look forward to seeing you again in the future. Sir Peter Barter

Reviewed 23 November 2012

Stayed in Heritage (also known as Tropical Heritage). Very comfortable stay. If you are like us you will have a number of activities booked. Rosemary on the front desk was inavluable in helping sort out a few problems with bookings we had made. We had pre booked a couple of activities but i am sur rosemary would have been very...

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Helpful?
2Thank Unraveling_traveler
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

Thanks for taking time to respond. We are pleased Rosemary was able to assist in tours including the opportunity to witness the Eclipse on nov 14. Like you we also saw this amazing spectacle. We look forward to your return visit. Sir Peter Barter

Ottawa, Canada
Reviewed 22 November 2012

We stayed at Heritage Cairns for 2 nights in late November. Rosemary who works the front desk, is the most helpful and wonderful person! We were there during the Eclipse and many things were booked solid. Rosemary was able to book us on 2 excursions - and this was no easy task! She just went about calling up places and...

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Helpful?
1Thank Martin L
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review

On behalf of Rosemary and her top staff, thankyu for taking time to write a positiv review. We look forward to seeing you again in the future. Sir Peter Barter

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 

Additional Information about Tropical Heritage Cairns

Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €74 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns
Hotel Style:
#5 Spa Hotel in Cairns
#5 Best Value Hotel in Cairns
#5 Family Hotel in Cairns
#7 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Tropical Heritage Cairns staff and other travellers.
13 questions
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Oregon City, Oregon
Mumbai (Bombay), India
over a year ago
5 months ago

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Questions? Get answers from Tropical Heritage Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet hotel clse to all resturants and the boardwalk”
 of 5 bubbles TracyR687, 16 Sep 2016 | Read review
“Any issues at all, just talk to the reception staff. They are friendly, and professional”
 of 5 bubbles tasmedic, 23 Jul 2016 | Read review
“Ask for a refurbished room, (1 bedroom suites ).They don't have as good a view, but it's quieter & warmer on the north side of the building.”
 of 5 bubbles christinefC2217CH, 22 Jul 2016 | Read review
“all rooms are almost similar.”
 of 5 bubbles rishilobo, 2 Mar 2016 | Read review
“When you call for the late check-in key safe code, make sure they actually have your reservation.”
 of 5 bubbles TylerW426, 30 Dec 2015 | Read review
5 of 5