We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
While these self-contained apartments were nice, they were not like the pictures. The staff in front-of-house were condescending to paying customers. The rooms were very average and not to the 4-star quality other review sites have given. The pool area is nice, if your room...More
My 8 year old and I stayed for a blissful and relaxing 12 day holiday over christmas/new year. The place is spotless, all the staff are extremely friendly and helpful and the units are well appointed. Swimming pools are clean and checked/maintained daily for hygiene...More
Absolutely disgusted with the customer service and the way I was treated from the reception staff and manager. I had prepaid for two nights stay totalling $256 but due to severe flooding in Gordonvale I was not able to make it into town to check...More
Thank Krashana K
Response from Dylan C, Front Office Manager at Southern Cross Atrium ApartmentsResponded 4 days ago
Booking non refundable
Unable to pay security bond on check in
Room was neat and clean Not refreshed after each day Room seemed like it was in a hole Lower down and 1 window that looked at a wall Asked for some packages of coffee and was refused Asked for a 1 page printout for
Pretty average... Good room size, bad service.
Staff weren't very friendly, there was problems with the bathroom, you could hear people in the next room sneeze, or use the bathroom, every word they said was clear through the walls... Wouldn't visit again.