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Rydges Esplanade Resort Cairns

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Rydges Esplanade Resort Cairns
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1,041 Reviews from our TripAdvisor Community

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Showing 952: English reviews
Reviewed 4 days ago NEW

Our room was great the only issue with hotel was we booked for 4 people, 2 adults and 2 children the room only catered for 2 people with cups. We did find an empty beer bottle under the bed also a piece of chewing gum so cleaning could be improved. Location of hotel is good close to restaurants and bars.

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Helpful?
Thank Karen S
Sydney, Australia
Reviewed 6 days ago NEWvia mobile

I bought a dress while our stay at the Rydges esplanade cairns and put the shopping bag with the dress in our room. A day later i realised the bag was missing from the room. I am sure the housekeeping staff has pinched the bag. We confirmed via CCTV the bag was taken to the room. I took the matter...

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Helpful?
Thank Amrit S
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Amrit S, Thank you for your review. It was disappointing to read that despite every effort made to find the dress, the interviewing of the staff that cleaned your room, the subsequent apology and compensation offered that we still fell short of your expectations in terms of customer service. I understand your frustrations but as we discussed at the...

Reviewed 1 week ago via mobile

We booked online the morning we stayed as we required last minute accommodation and was blown away with how easy and painless check in was with great service and loved our room upgrade! Food was amazing! Definitely will stay here again on our next visit!

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Helpful?
Thank Sarah L
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Sarah L, Thank you for your wonderful comments and personal recommendation. We trust that you enjoyed your overall time in Cairns and hope for an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

Perth, Australia
Reviewed 1 week ago via mobile

We have just stayed 8 days in a 2 bedroom apartment at Rydges Esplanade. The 2 bedroom apartment was great and very spacious (We had 4 adults and a baby). There are 2 bedrooms, a large kitchen, family dining area, laundry and 2 balconies. Great views over the below pools and esplanade. There are 3 pools, a spa and a...

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Helpful?
Thank 19nat89
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear 19nat89, Thank you for your recent review. It was pleasing to read the team here were able to make a difference to your stay and that the apartment met your expectations. We also appreciate your personal recommendation and hope that we get an opportunity to look after you on your next visit. Kind regards, Andrew Wallis. General Manager.

Darwin, Australia
Reviewed 1 week ago via mobile

Travelling off peak is perfect you get real value for money with no crowds. Check in easy and efficient we booked a Seaview room and was no disappointed with our view from the 11th floor. Well appointed spacious room with a comfortable bed facing the ocean. Bathroom good size with nice toiletries and a bathrobe. Small balcony and my only...

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Helpful?
Thank mareebali1967
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear mareebali1967, Thank you for your wonderful review. It was pleasing to read that you enjoyed your time with us and we hope for an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

Reviewed 1 week ago via mobile

My wife and I arrived late on a wet Friday night after a late flight from Brisbane. The welcome at Rydges Esplanade Cairns was warm and welcoming. We were efficiently checked in and our room allocated. As it was so late we both retired to bed so did not have a good check of the Room. On waking the following...

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Helpful?
Thank Neil J
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Neil J, Thank you for taking the time to review your recent stay with us. It is through such detailed feedback that we can focus on where we can make the necessary enhancements to improve on the overall guest experience. We trust that you enjoyed your overall time in Cairns and we hope for an opportunity to welcome you...

Brisbane, Australia
Reviewed 2 weeks ago via mobile

The room I was allocated had an interconnecting door with the next room (not in use as I was staying alone). The door created a paper thin noise barrier to the point I could hear every bodily function on those next door, not to mention the screaming toddler. A calm complaint twice to reception only resulted in a knock on...

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Helpful?
Thank Suz S
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Suz S, Thank you for your feedback and my apologies that you disturbed during your stay. If you do find yourself staying with us again please contact myself directly so that I can ensure you a memorable stay for all the right reasons. I trust that you enjoyed your overall time in Cairns. Kind Regards, Andrew Wallis. General Manager.

christchurch
Reviewed 2 weeks ago

Very happy with our room. 2 double beds both really comfortable. Awesome pool and bar.staff were amazing, checked in super quick and before normal check in time.bar staff very friendly and helpful. Very shocked to receive a free bottle of wine for my birthday. Was very humbled by this .i cant fault it, very good experience. Bathroom slightly dated but...

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Helpful?
Thank billylee
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear billylee, Thanks for all your wonderful comments - we hope you enjoyed your birthday and look forward to welcoming you back on your next visit. Kind regards, Andrew Wallis. General Manager.

Basingstoke, United Kingdom
Reviewed 2 weeks ago

We arrived late as our flight was delayed but reception was both friendly and helpful. It was a Saturday night and the initial impression of the lobby was not good- a lot of rowdy guests hyper-charged on alcohol. We headed for our room where we stayed for two nights. It was on a high floor with a view over the...

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Helpful?
Thank Philip S
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Philip S, Thank you for your comments following your recent stay with us. It was pleasing to read that you enjoyed the location of the hotel and that the accommodation met your expectations. Perhaps on your next visit you will be able to stay longer and we look forward to welcoming you back if given the opportunity. Kind regards,...

Nottingham, United Kingdom
Reviewed 3 weeks ago via mobile

2 pools, 2 restaurants, AMAZING breakfast buffet, lovely staff, clean & fresh rooms with excellent views no matter what side of the hotel you stay in. Very popular with tour groups not a honeymoon hotel. But excellent budget. Become a member on their website to receive discount when booking and when in the hotel.

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Helpful?
Thank Morgan R
andrew W, General Manager at Rydges Esplanade Resort Cairns, responded to this review

Dear Morgan R, Thank you for your personal recommendation and wonderful feedback. We trust that you enjoyed your overall time in Cairns and hope to get an opportunity to welcome you back in the near future. Kind regards, Andrew Wallis. General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Oceanfront 12-story hotel towers, 3 blocks from city center. ... more   less 

Additional Information about Rydges Esplanade Resort Cairns

Address: 209 - 217 Abbott Street, Cairns, Queensland 4870, Australia (Formerly Matson Resort Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €91 - €153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Esplanade Resort Cairns 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Rydges Esplanade Resort Cairns Hotel Cairns
Rydges Esplanade Hotel Cairns
Rydges Esplanade Cairns
Rydges Cairns
Hotel Style:
#3 Top resorts Hotel in Cairns
#15 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Esplanade Resort Cairns staff and other travellers.
16 questions
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Questions? Get answers from Rydges Esplanade Resort Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else!”
 of 5 bubbles barlo55barlo, 19 Jan 2017 | Read review
“Pay a little extra for a nice sea view room”
 of 5 bubbles tirelesstraveller204, 1 Jan 2017 | Read review
“Higher floors for best views.”
 of 5 bubbles barbarad2882, 31 Dec 2016 | Read review
“Ask for a room with ocean views”
  • Enjoying a nice cup of tea with a beautiful view
 of 5 bubbles mikkiconnell, 28 Dec 2016 | Read review
“Get a room away from the pool area.”
 of 5 bubbles themets2016, 10 Dec 2016 | Read review
5 of 5