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Pullman Cairns International

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#5 of 68 Hotels in Cairns
Certificate of Excellence
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1,915 Reviews from our TripAdvisor Community

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Showing 1,755: English reviews
Sunshine Coast, Queensland
Reviewed 26 July 2015

Excellent service from reception, concierge, dining room & bar. All the staff were helpful, courteous and professional. Location is perfect as you can walk everywhere & easy distance by shuttle-bus from airport. Loved the evening menu, although breakfast (continental) became a bit monotonous over a few days and was quite basic. Room was comfortable with decent size balcony. Only complaint...

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Helpful?
Thank honeysucklej
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Honeysucklej, Thanks for the great comments about our wonderful staff! I note your comments about breakfast and the air con; thanks for bringing that to our attention. Regards Paul

Melbourne, Australia
Reviewed 24 July 2015

Booked here for my parents 50th wedding anniversary - and cannot thank the hotel enough for making it a special occasion. My parents were over the moon with the special treatment they received. Will definately be back. Huge thanks to all the staff here - your efforts are appreciated! This is what makes a hotel special and memorable.

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Helpful?
Thank therockjedi
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Msjedsy, Thanks for the great review and we're please the 50th went well. Good on you for looking after your parents so well (can you please talk to my children!) I'm sure they appreciated it. We hope to see you again. Regards Paul

Cairns, Australia
Reviewed 23 July 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank AlJC116
Paul C, General Manager at Pullman Cairns International, responded to this review

Melbourne, Australia
Reviewed 23 July 2015

Arrived for a night in Cairns so wanted something local to the CBD and this hotel certainly met those requirements. It's a very classy setup, rooms are fairly spacious and clean, food was excellent and service was friendly and prompt. Pool and spa area look amazing. Cost was about the $300 for the night which is fairly reasonable for a...

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Helpful?
Thank Nick M
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Nick, Thanks for your nice review -we appreciate you taking the time. Great to hear good food comments from a Melbournian - you guys sure know how to do it down there. We hope to see you again one day soon. Regards Paul

Mackay, Australia
Reviewed 19 July 2015

Review collected in partnership with Accorhotels.com
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Thank 707tonyf59
Paul C, General Manager at Pullman Cairns International, responded to this review

Auckland Region, New Zealand
Reviewed 16 July 2015

We booked this hotel for two nights at the end of our stay in the tropical north. On arrival we were met by a very nice young concierge who welcomed us with a big smile, took our bags, directed us to the check in desk and parked the car. We checked in, our room wasn't ready but we were off...

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Helpful?
Thank Catznz
Paul C, General Manager at Pullman Cairns International, responded to this review

Kia Ora Catznz, Thanks for the great review and we're glad you enjoyed your stay - sorry about the slow check out. Regards Paul

Abu Dhabi, United Arab Emirates
Reviewed 16 July 2015

First impressions are of a stately building from a bygone era. The mezzanine levels and break out rooms are spacious. In fact this would be one word to describe everything about the hotel. It now has new owners and I hope they retain this old world elegance with minor refinements. On arrival my daughter and i indulged in the High...

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1Thank wajela
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Wajela, Thank you for your lovely review -we appreciate the feedback. recently we have introduced free internet for all our Le Club members -this is free to join and you can earn points on stay which can be redeeemed for cash, air travel or accommodation. We hope to see you again. Regards Paul

Newcastle, Australia
Reviewed 16 July 2015

Reception staff friendly and helpful. Our room was great. A corner room so we had views in 3 directions from the corner balcony. Lovely to sit out and look over the waterfront. Breakfast buffet was good, but it is a very busy hotel so at times some of the food dishes needed refilling. Hotel is well located, walk to most...

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Helpful?
Thank PamF47
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Pam, Thanks for taking the time to post a review. We have been very busy lately so apologies on the breakfast front. We hope to see you again one day. Regards Paul

NSW South Coast
Reviewed 15 July 2015

I stayed at the Pullman recently for 3 nights on my way to and from Mission Beach. I enjoyed my stay.The rooms are a little tired for a hotel that is supposed 5 star. There were obvious stains on the carpets and a large one right in front of the lifts on floor 14 which could have been concealed by...

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Helpful?
Thank Tathra44
Paul C, General Manager at Pullman Cairns International, responded to this review

Hi Tathra, Thanks for taking the time to post a review and I appreciate your comments regarding our staff. I'm happy to say we are planning our refurbishment now so the future is looking good. Regards Paul

Newcastle upon Tyne
Reviewed 14 July 2015

Excellent hotel in very good location near to harbour. Staff most helpful. All tours available from Cairns without need to stay at Port Douglas. Tours generally a bit expensive but only to be expected in a strong tourist area. Especially good location for a short stay.

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Thank Billions
Paul C, General Manager at Pullman Cairns International, responded to this review

Hello Billions, Great aspirational name! Thanks for your review we do appreciate youyr comments. Regards Paul

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Pullman Cairns International is a grand upscale hotel conveniently located in the CBD of tropical Cairns, boasting 321 spacious rooms over 16 floors, with either harbour or hinterland views. ... more   less 

Additional Information about Pullman Cairns International

Address: 17 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €120 - €214 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Cairns International 5*
Number of rooms: 321
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Also Known As:
The Sebel Cairns Hotel Cairns
The Sebel Hotel Cairns
Sebel Hotel Cairns
Hotel Style:
#2 Spa Hotel in Cairns
#4 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#5 Romantic Hotel in Cairns
#8 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Cairns International staff and other travellers.
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose anything above the 12th floor facing the harbour and water views.”
 of 5 bubbles NorthSeaBrent, 19 Jan 2017 | Read review
“Higher floor harbour view rooms best .....”
 of 5 bubbles 561drewr, 18 Jan 2017 | Read review
“Ask if there are remodeled rooms.”
 of 5 bubbles DeeDeeJ_11, 12 Jan 2017 | Read review
“Premium room - 14-16th floors - outstanding balcony views !”
 of 5 bubbles Deanmcc007, 7 Jan 2017 | Read review
“Main street facing rooms give a partial view of the seafront”
 of 5 bubbles 62Stephen, 24 Dec 2016 | Read review
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