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Rude front desk staff. We requested towels for the pool and waited and waited....
The room had deteriorated and urgently needs renovation. Towels had gone greed. No care for little,but very important things. Disappointing!
Front desk staff is not at all friendly. We were waiting from 11.30 am to check in, till 2.15pm. They didn't take any effort to clean the room quickly to check in early. Didn't even apologise for the delay. Stayed there for 5 nights. Free...More
when i arrived to check in, the staff were great and happy to let us check in bait early. so i wasn't worried when i overhear a guest complaining about "ants all over his room"
well i soon found out for my self when we,...More
We stayed here for the first 3 nights of a 4+ week tour. It was a very good location for exploring Cairns and the surrounding area. The hotel is set in very attractive grounds and is quiet, given the location. Our room was comfortable and...More
Response from GMNovotelCairns, General Manager at Novotel Cairns Oasis ResortResponded 9 July 2014
Thanks for taking the time to provide valuable feedback about your recent stay.
We are pleased to learn you enjoyed the setting of the hotel, set around the largest lagoon size pool in Cairns and lush tropical gardens.
We look forward to welcoming you back...More
First the positives - the property is lovely with a nice pool and the staff was helpful and friendly. The location is great, close to the Esplanade and 2 car rental options. Now for the negatives - the rooms and lobby are very dated and...More
Thank Marsha M
Response from GMNovotelCairns, Manager at Novotel Cairns Oasis ResortResponded 7 July 2014
While it is nice to read that you think the resort has a great location and pool. We are sorry to learn we did not meet your expectations during your stay. Your valuable feedback, including our guest rooms requiring a good makeover will be taken...More
US$120 - US$223 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#16 Luxury Hotel in Cairns
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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