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Novotel Cairns Oasis Resort

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2,068 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Cairns Oasis Resort
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Showing 1,844: English reviews
Melbourne, Australia
Reviewed 21 April 2014

My tip is do not go here. The TV didn't work nor did the pay per view movie and the phone! The woman who tried to help me was lovely, the evening receptionist, hopeless. The bats were horrible too. qwe

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2Thank katejane1080
Melbourne
Reviewed 20 April 2014

Checked into a Superior Poolview Room and followed this with a back to back stay at the holiday inn across the block which allowed a good comparison. The novotel oasis has some things going for it, but i would return to the holiday inn which had nicer rooms, superior service and better value for money in my opinion. What i...

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Thank QZfrequentflyer
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is nice to read the things you liked about our resort, we are sorry to learn we did not meet your expectations. It is important that our team deliver a high standard of service and it is evident from your valuable feedback about the service you received from our Reception team, we failed to deliver on this occasion....

Cairns Region, Australia
Reviewed 20 April 2014

A catalogue of lost bookings, a terrible room (which was changed when we complained) and overcharged at check out (which took 30 minutes to sort out) We have stayed dozens of times at this hotel. This has to be by far the worst. Both staff we had dealings with on reception know nothing about customer service. We are locals &...

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1Thank Livinlife66
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

We are sorry to learn we did not deliver the high standard of service we aspire to. Rest assured we shall take the steps necessary to address the issues highlighted in your valuable feedback. We hope to get an opportunity to better serve you the next time you stay at a Novotel hotel. Kind regards,

Pacific Coast Australia, Australia
Reviewed 18 April 2014

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Thank Qld_Aussie_Expat_
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Brisbane, Australia
Reviewed 15 April 2014

Rooms were smallish but clean and comfortable. Staff dealt with cyclone Ita well with activities for the kids organised. We stayed in a ground floor room which unfortunately was broken into while we were across he hallway visiting in another room. The glass sliding door was smashed to gain entry. While staff on the night were most helpful and apologetic...

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Thank Shane H
GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

While it is nice to read your compliments on how our staff managed the resort during Cyclone Ita, we are disappointed to discover you felt the guest room was "smallish". We are also very sorry to learn that your room was broken into during your stay. Please accept our sincere apology for any inconvenience caused by this incident. Feel free...

London, United Kingdom
Reviewed 11 April 2014

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Thank Mickey612014
Cairns, Australia
Reviewed 11 April 2014

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1Thank Jaime M
Melbourne, Australia
Reviewed 8 April 2014

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Thank kymbray19
Reviewed 7 April 2014

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Thank Janice C
Townsville, Australia
Reviewed 7 April 2014

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Thank Neil C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mizuna Restaurant - Novotel Oasis Cairns Resort
Mizuna Restaurant - Novotel Oasis Cairns Resort
Cuisines: Australian, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of Cairns the multi award winning Novotel Cairns Oasis Resort is situated on 2.5 Hectares of tropical gardens and boasts the largest lagoon style pool in the city centre, complete with its own white sandy beach and swim up pool bar. All 314 rooms offer contemporary style accommodation with a small balcony or terrace overlooking the city, gardens or pool. Facilities also include free wi fi (lobby & public areas), 24 hour in balance gym, and Massage Organic Day Spa. The hotel also offers 24 hour room service and reception. Mizuna Restaurant offers buffet breakfast daily and each evening boasts modern A la carte dining. Aqua Bar serves afternoon drinks from 12noon, lunch and light bites by the pool whilst Novo Bar opens at 5:00pm daily for pre-dinner cocktails, evening drinks or night time snack menu. The hotel is within walking distance to the Reef Casino and Reef Terminal and only one block from both the Esplanade including 'Muddy's', Cairns fun, safe playground and parkland. ... more   less 

Additional Information about Novotel Cairns Oasis Resort

Address: 122 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €81 - €196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairns Oasis Resort 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Novotel Cairns Oasis Hotel Cairns
Oasis Cairns
Accor Cairns Oasis Hotel
Cairns Novotel
Oasis Resort Cairns
Oasis Hotel Cairns
Hotel Style:
#16 Luxury Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Cairns Oasis Resort staff and other travellers.
22 questions
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Moruya, Australia
22 days ago
Wollongong, Australia
Atlanta, Georgia
over a year ago
1 month ago

See all questions (22)

Questions? Get answers from Novotel Cairns Oasis Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool side is good.”
 of 5 bubbles zoeTownsville, 3 Dec 2016 | Read review
“there is a pool, but do you want to be looking at that ?”
 of 5 bubbles 151patrickv, 21 Nov 2016 | Read review
“Upstairs pool/garden view”
 of 5 bubbles 827hh, 1 Nov 2016 | Read review
“get a pool view room”
 of 5 bubbles dennybroll, 27 Oct 2016 | Read review
“Stay away find somewhere else”
 of 5 bubbles amandamaree21, 17 Oct 2016 | Read review
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