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Rydges Plaza Cairns

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Rydges Plaza Cairns
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435 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Cairns, Australia
Reviewed 15 October 2016 via mobile

I came to stay here thinking by looking at the website it was a welcoming and friendly place to stay but no I was wrong staying here with my mum and sister was the worst idea ever the rude reception Chantelle was kicking children out on the street after they booked in to stay the night after a music festival...

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Helpful?
1Thank unkownperson
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear unknownperson Thank you for your feedback from your recent stay. I am sorry you found the behavior of my staff unacceptable however they were simply following procedure. Several underage people had been checked in to our hotel by parents on the day in question and then left to become intoxicated in their rooms. I believe in this instance your...

Reviewed 10 October 2016 via mobile

I'm not going to beat around the bush on this one. This has got to be one of the worst run down hotels I've ever experienced. Here on business and it was all I could get but never again. Rooms are old (as in original from 1980's) and damaged everywhere you look. Not to mention the aircon which sounds like...

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Helpful?
2Thank SuzyG_NQ
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear SuyG_NQ, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Melbourne, Australia
Reviewed 1 October 2016

A little tired but a standard room with two queen beds was just what we needed. No great comforts but didn't expect more for the price. The pool turned out to be a lovely bonus. Reception was closed for 15 minutes at lunch but we got into our room early.

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Helpful?
Thank JH77777
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear JH77777 Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Joel Day General Manager

Queensland, Australia
Reviewed 1 October 2016

I stay here on business regularly and the rooms are fine, clean and tidy and a good size. Bathrooms are good size also and clean. Having said that the fittings do require an upgrade as they look old. Have eaten once in their restaurant and won't do that again, very average. Bar staff are slow and disinterested. Views of the...

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Helpful?
Thank Perry W
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Perry W Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Joel Day General Manager

Yeppoon, Australia
Reviewed 29 September 2016 via mobile

Good location but old and shabby inside. Dirty bathroom; i was not impressed. Noisy room not sound proof at all but comfortable bed and nice sheets. Breakfast wasn't included but was very expensive so i didn't bother. Rate was not indicative of level of quality I expected from the building or staff.

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Helpful?
Thank carzys
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear carzys Thank you for your feedback from your recent stay. I am sorry to hear it was not as enjoyable as we would hope. We are in the process of updating our rooms so I hope you have an opportunity to see them in the near future Joel Day General Manager

Thailand
Reviewed 28 September 2016

Location: in the center of the city, not near the pier but it's not so far for walking Room: Very clean, quiet but the bathroom is very old Staff: Very helpful, can give a good advice such as restaurant

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Helpful?
1Thank pommy1881
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear pommy1881, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joel Day General Manager

Reviewed 28 September 2016 via mobile

We arrived late in the night and were greeted by reservation staff who looked totally disinterested. Handed my key in a white envelope with a hand written name. Not very professional for a Rydges hotel. Room was ok,we were on the 5th floor. Little bit noisy from the street below. The beds were comfortable and 11am checkout was good. Worst...

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Helpful?
Thank Connie M
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Connie M Thank you for your feedback. While I wish your stay was more enjoyable I am happy to let you know we are currently in the process of starting a refurbishment of the property to help refresh the property. I hope you have an opportunity to see the new and improved Rydges Plaza Cairns in the future. Joel...

Townsville, Australia
Reviewed 28 September 2016 via mobile

Great location Very good value for money The staff were very friendly and really helpful very professional Clean room The rooms are dated and are in need of upgrading We would stay again for the price and location

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Helpful?
Thank Colleen W
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Colleen W, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joel Day General Manager

Melbourne, Australia
Reviewed 25 September 2016

i drove down from a stressful meeting in Mareeba just wanting to check in and stroll down to the Esplanade for a snack lunch and a drink. The staff at reception were pleasant and efficient. The room was very good, although the building is getting tired; the lift lobbies are overdue for renovation. Wi-Fi was free (which it should be...

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Helpful?
Thank Bruce S
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Bruce S, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Joel Day General Manager

Perth, Australia
Reviewed 20 September 2016

We were extremely disappointed with our recent stay at Rydges Plaza Cairns Resort. We both travel a lot for work, and have stayed at Rydges Hotels in all major cities of Australia, this had to be the worst experience and furthest from expectations. We have approached the hotel manager on duty, to let her know what we thought of the...

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Helpful?
1Thank luvjolene
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear luvjolene Thank you for your feedback and I am disappointed that you experienced so many issues during your stay. Could you please contact me directly via joel_day@evt.com Thank you Joel Day General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €91 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Hotel Style:
#32 Luxury Hotel in Cairns
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Questions & Answers

Questions? Get answers from Rydges Plaza Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views.”
 of 5 bubbles wildbrumby58, 13 Jan 2017 | Read review
“Maybe the higher floors are better as mine was on the 4th floor.”
 of 5 bubbles yv00net, 17 Dec 2016 | Read review
“Ask for refurbished rooms”
 of 5 bubbles BindH, 9 Dec 2016 | Read review
“ask for a room above level 5 for a view”
 of 5 bubbles Jacolas, 5 Dec 2016 | Read review
“Overlooking the pool was a nice view”
 of 5 bubbles 822leannec, 29 Nov 2016 | Read review
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