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Shangri-La Hotel, The Marina, Cairns

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#9 of 65 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,379 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, The Marina, Cairns
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Showing 2,134: English reviews
Guam, Mariana Islands
Reviewed 8 February 2015

The hotel was nice! Service was excellent. Had issue with bank and had to make a stateside call they allowed me to use the front desk I was super stressed about. Stayed with two friends both didn't bring adapters so we had no way to plug in hair strainer and phone etc. luckily they had some at the front desk...

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Helpful?
Thank Mary W
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Mary W, Thank you for your comments and review - and very pleasing to see that your stay was enjoyable. I have noted your comments about the paint in your room, and our engineering team will get onto that immediately. Best Regards Nic ODonnell - General Manager

Athens Greece
Reviewed 7 February 2015 via mobile

The hotel is located water front at the marina of Cairns. This is the reason we choose to stay there. The hotel is very old an not very clear. It is very urgent to be renovated. The location is very convenient, water front at the Marina of Cairns, to get the cruising boats to the Great Barrier Reef. The wifi...

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Helpful?
1Thank Iad K
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear lad K, Thank you for your review of the Shangri-la from your recent stay. My apologies that you encountered issues with the internet. We are in the process of upgrading our system to dual band coverage, which should rectify the system shortly. I appreciate the comment about Katherine in reception, and will pass this on to her. Best Regards...

Australia
Reviewed 7 February 2015

I had high expectations for my stay at the Shangri-La in Cairns. My founded expectations were for a number of reasons: a beautiful view and central location, the Shangri-La reputation for quality and the five star rating. My stay wasn’t bad, but it wasn’t great. Hard to describe. Similar to when you try a new food for the first time...

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Helpful?
Thank MissMiquela
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear LoveCherokee, Thank you for your feedback from you stay recently. I am sorry to hear that we didn't live up to your expectations this time, and the fact you encountered several issues during your stay. The Superior Bay View rooms have not actually had a renovation as of yet. Generally the pool has ample seating as most guests are...

London, United Kingdom
Reviewed 6 February 2015

I stayed in this hotel with my boyfriend and we were wowed as soon as we walked in. It was pure luxury. It had a water feature in the lobby and we were greeted by staff straight away. We were offered a free upgrade when we got there which made things even better! The room over looked the marina and...

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Helpful?
Thank foodloving2013
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear foodloving2013, Thank you and great to see you enjoyed the facilities so much! Best Regards Nic ODonnell - General Manager

Sydney, Australia
Reviewed 5 February 2015

Having stayed at Shangri la in Sydney was excited to book another getaway in Cairns well this was a huge disappointment! The rooms were dirty as in the carpet was stained throughout the hotel some red and black marks ¿ the curtain had tears in it and the walls were scuffed. The hotel only provided two pillows on the two...

Review collected in partnership with shangri-la.com
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7Thank Eddie M
Monaco-Ville, Monaco
Reviewed 4 February 2015

As a fan of Shangri-La in general, my expectations were not at all met at this property in Cairns. A totally bland conference hotel in the middle of town, with sterile public areas, an uninspiring pool and rooms like in an American chain hotel. At best, this is a functional business hotel, but for atmosphere look elsewhere.

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2Thank TrophyCollector
Phoenix, Arizona
Reviewed 3 February 2015

The refurbished corporate floor was great. Private lounge was wonderful for early morning beverages and food prior to a reef visit. Other floors are older and need help but look at pics and reserve this floor for great views and upgraded rooms.

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Helpful?
Thank kjpjphx
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear kjpjphx, Thank you for your comments on the Shangri-la Hotel and the positive response to the Horizon Club Floor. After the recent renovation, the rooms and lounge have really set the benchmark in Cairns for standards of accommodation. Looking forward to welcoming you back to the Shangri-La in the future. Best Regards Nic ODonnell - General Manager

North Bethesda, Maryland
Reviewed 3 February 2015

We were very nicely allowed to check in early and this allowed us to freshen up and get organized. It also saved us from having to store our bags while we did a trip to Kuranda. We had a fabulous one night stay with a beautiful room overlooking the marina. The bathroom was one of the nicest we've enjoyed with...

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Helpful?
Thank SydneeSA
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear SydneeSA, What a great review not only on the Shangri-La Hotel, but some constructive comments for TA readers on some of the travel tips for the region. Thank you very much for the feedback and the positive comments on the Horizon Club Floor. Best Regards Nic ODonnell - General Manager

Moranbah, Australia
Reviewed 2 February 2015

Unfortunately we did not get the chance to stay at the Shangri-La in Cairns due to a Jetstar flight change. It was the last night of me and my new husband's honeymoon and so we decided to spring for a beautiful room at the Shangri-La. Unfortunately Jetstar cancelled our flight to Cairns and we were instead forced to fly to...

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Helpful?
3Thank Rikki R
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Rikki R, I am very sorry to hear of your travel arrangements being inconvenienced, and I would like to investigate your circumstances further. Would you mind contacting me to provide further information? My details are nic.odonnell@shangri-la.com. Best Regards Nic ODonnell - General Manager

Portsmouth, United Kingdom
Reviewed 31 January 2015

We arrived with great anticipation having stayed in the Shanri La in Sydney. First impressions were ok, big atrium, friendly staff and then we got to our room. It was OK but really not outstanding and not up to the standard we were expecting. Large bathroom, corner bath and separate shower, but all quite ordinary. The city view was essentially...

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1Thank Cassie2808

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €143 - €315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Shangri-La Hotels and Resorts, Orbitz, Priceline, Agoda, Cheap Tickets and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#8 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
32 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
9 days ago
Melbourne, Australia
2 months ago

See all questions (32)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose Horizon Club rooms with marina view”
 of 5 bubbles YorkshireCruisers, 19 Mar 2017 | Read review
“Marina view and sea view rooms are identical. Marnia view rooms are far from the lifts you have to walk a lot & its a big hotel.”
 of 5 bubbles , 16 Mar 2017 | Read review
“Request a Marina view room.....amazing sunrise.”
 of 5 bubbles 21thomasb, 14 Mar 2017 | Read review
“Rooms overlooking the marina are good”
 of 5 bubbles 145terryg, 1 Mar 2017 | Read review
“Rooms at higher level on Marina side have a great view and a balcony with table and chairs.”
 of 5 bubbles GaryT678, 26 Feb 2017 | Read review
5 of 5