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Shangri-La Hotel, The Marina, Cairns

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#9 of 64 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel, The Marina, Cairns
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2,428 Reviews from our TripAdvisor Community

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Showing 2,175: English reviews
Start your review of Shangri-La Hotel, The Marina, Cairns
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Brisbane
Reviewed yesterday NEW

Third stay at this hotel - I come to Cairns for work. My travel agent booked a Courtyard room, which overlooks the pool - it can be a bit noisey here during happy hour and kids splashing about. So if you are family, I'm sure this is the best room for you. Me on the other hand, prefer to have...

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Thank AmyM1408
Australia
Reviewed yesterday NEWvia mobile

Okay. I finally stayed here which meant I have now stayed at all of the 5-star hotels in Cairns (4 of them). What a disappointment. We booked via booking.com because it offered the best refundable deal and because I am not a member of the relevant chain. On arrival was treated like crap! Booked an oceanview king room... paid extra....

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Thank AmeliainDubai
Reviewed 2 days ago NEWvia mobile

Its an old room we got. Noting fancy. The breakfast had alot to pick. Service in reception was great. One guy helped us check in our bags while we went on a 2 day live aboard boat trip. That was super helpful and realy kind. Pool was nice. We where Happy with the location, like 5-10 min walk to esplanede....

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Thank Fred K
Sydney, Australia
Reviewed 3 days ago NEWvia mobile

Whilst the staff were friendly and our room was excellent (we upgraded to Marina Exec room), don't expect Shangri La standards. -Pool area tired - No pool service and pool bar closed for 45 mins without notice over lunch period Went to order lunch and closed! Can't even get another staff member to man whist the bar man has lunch...

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Thank ddr3d
Brisbane, Australia
Reviewed 3 days ago NEW

Not the fanciest hotel in town but you get great service from the staff, a nice pool area to chill in and the bed was super comfortable. Also the location is right on the marina, so very convenient if you are doing a boat trip. Wifi was free and fast. Only criticism is that it was hard to get a...

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Thank Liam S
Holsbeek, Belgium
Reviewed 3 days ago NEW

For our last night in Australia, I wanted to book something special and I'm glad I booked this hotel. We came from a live-aboard dive trip on the Great Barrier Reef and arrived at 8 am. We didn't expect our room to be ready but we could spend some time at the pool waiting for our room. The girl at...

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Thank Dirk_VDA
Cairns, Australia
Reviewed 3 days ago NEW

We booked in as a couple for 2 nights for my 60th birthday in the horizon club room. The staff on reception were welcoming, pleasant and efficient as all the staff were. The room was superb with a balcony overlooking the marina. Nothing was too much trouble when we had any queries. Loved the pre dinner drinks and canapes! The...

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Thank ann o
Reviewed 4 days ago NEW

All staff were so professional and friendly - from being greeted by lovely Luke the Porter who never stopped smiling, Duty Manager (can't remember his name but I think it started with, 'K') who also never stopped smiling and was very helpful with all our needs upon check in as well as throughout the stay and lastly, Karin the Tours...

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Thank pineapple1985
Charlotte, North Carolina
Reviewed 4 days ago NEWvia mobile

The hotel is beautiful and our one bedroom suite overlooking the ocean and harbor was stunning! The service was impeccable and Horizon lounge spot on! Definitely lives up to its 5 star reputation. The breakfast was fantastic with a variety to suit everyone. The concierge was extremely helpful and gracious!

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Thank Bradandstev
Reviewed 5 days ago NEW

We stayed at the hotel at the end of our 3 week family vacation, the rooms are spacious and really nicely decordated. It rained whilst we stayed but we still managed to grab some pool time and were really impressed with the facilities. Our room was opposite the heliport so for those who were trying to grab some "additional sleep...

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2Thank Jo S

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €125 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
32 questions
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Chevy Chase, Maryland
over a year ago
Langley City, Canada
1 month ago
Melbourne, Australia
3 months ago

See all questions (32)

Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the upgrade with seaview, not for the view but the rooms are more quiet”
Dirk_VDA, 23 Apr 2017 | Read review
“choose the upgrade its worth it!”
josJ7771JY, 21 Apr 2017 | Read review
“Horizon club room with view to the marina bay”
T4920NVgeorgew, 10 Apr 2017 | Read review
“Pool or Marina view”
billie12GoldCoast, 5 Apr 2017 | Read review
“Room with a view - if you can afford it!”
754patriciamr, 4 Apr 2017 | Read review
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