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Shangri-La Hotel, The Marina, Cairns

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#9 of 68 Hotels in Cairns
Certificate of Excellence
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Shangri-La Hotel, The Marina, Cairns
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2,259 Reviews from our TripAdvisor Community

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Showing 2,029: English reviews
East Sussex, United Kingdom
Level Contributor
107 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 days ago NEW

We arrived for one brief night here after a very late flight from Darwin. We arrived at the Shangri La at about 12.45 am instead of 11.00 pm due to some technical problems. We knew we had to get up at 5.00 am to catch a flight. Darren (I'm pretty sure that is his name) could not have been more... More 

Helpful?
Thank Tootlepip3
Baotou, Inner Mongolia, China
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

So this just happened to me, I've been looking at an ad for $1 oysters as soon as I checked in. It is in the elevator, and in the lobby beside the main reception desk. I have been waiting days to be able to "enjoy" the $1 oyster special. My girlfriend and I went down to the restaurant at 8pm,... More 

Helpful?
Thank Etam_flys
San Jose, California
Level Contributor
312 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 days ago NEW

This hotel, was very modern in the lobby and very well kept despite being many years old. The rooms were spacious and we had a nice marine view from our hotel. The bathrooms were also very roomy and comfortable. The grounds were well kept and the hotel itself had a VERY large and beautiful pool. Additionally, the hotel is literally... More 

Helpful?
Thank Brix510
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Brix510, I really appreciate you taking the time to write about your experience here at Shangri-La and am delighted to know you had a great stay. We hope to see you again soon. Best Regards, Nic More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 days ago NEW via mobile

The hotel is in a great location, particularly if you plan to do any of the boat tours. We had a great view from our room. The hotel is laid out very poorly and is not easy to navigate. Clean, but needs some updating.

Helpful?
Thank Chabsworhington
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear Chabsworhington, Many thanks for your kind review and I am pleased to read that you had an enjoyable stay. I hope we will be seeing you back again soon. Best Regards, Nic More 

Melbourne, Australia
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

Love the location of this hotel, although its a bit worn out. The outdoor areas are amazing and relaxing. Awesome staff. Definitely a good hotel to stay to explore Cairns. The deco is a bit dated than the usual Shangri-La standards.

Helpful?
Thank AshAzoor
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear AshAzoor, Thank you so much for taking the time to write a review following your stay with us and I hope we will have the opportunity to welcome you back soon. Best Regards, Nic More 

Boston
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 4 days ago NEW

I don't understand the high ratings and the certificate of excellence. Really puzzling. This property was simply awful. Rooms show their age worse than Robert Redford in a teenager chick flick, everything is badly worn out with a pinch of odor. It is a labyrinth to get to the rooms, utterly frustrating. Service is like God. you have a feeling... More 

Helpful?
2 Thank t-dev-7
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear t-dev-7, Thank you for taking the time to share your feedback and it is disappointing to read that we did not meet your expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I do hope that we may have the opportunity to delight and give you the great... More 

Sydney, Australia
1 review
Reviewed 5 days ago NEW

Excellent location that is central to everything you want and need in Cairns. Can't fault the staff or rooms. Plentiful options of food and beverage all in an easy walking distance. Easy short walking distance to the wharves for any boat trips to the Reef

Review collected in partnership with shangri-la.com

Helpful?
Thank msh6
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear msh6, Thank you for the great review of Shangri-La! I am glad to read that you enjoyed your stay and we hope to see you again very soon. Best Regards, Nic More 

Sydney, Australia
1 review
Reviewed 5 days ago NEW

Excellent experience, in the middle of everything. Didn't need any taxi for the whole weekend. Cruise boat port to green island was right in front of the hotel. Our favourite hotel stay to date as we do travel often.

Review collected in partnership with shangri-la.com

Helpful?
Thank fm279
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear fm279, Thanks so much for your lovely review and I am so pleased to read you had a fantastic stay. We look forward to welcoming you back to Shangri-La again soon. Best Regards, Nic More 

Nadi, Fiji
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 6 days ago NEW via mobile

This hotel has great food, the best location, and a great staff. I had to check with the front desk just to make sure they hadnt upgraded me. I booked an ocean view room and it was fantastic, with views of both the marina and the shoreside. I would never consider staying anywhere else. The bathroom was done in mahagany,... More 

Helpful?
Thank kavalange
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear kavalange, Thank you for your wonderful review and for sharing your recent experience with us here at Shangri-La with the Tripadvisor community. I am delighted to read you had an excellent stay and we look forward to welcoming you back again soon. Best Regards, Nic More 

cairns
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago

Went for lunch today lack lustre greeting or no greeting at all. Order taken drinks came customers came and went , food delivered to people a man at table next to ours unable to get waitresses attention to get spoon to eat his broth. Wrong lunch delivered to another table. Our lunch still did not come eventually decided to leave... More 

Helpful?
1 Thank caseyp
NicODonnell, General Manager at Shangri-La Hotel, The Marina, Cairns, responded to this review

Dear caseyp, Thank you for taking the time to reach out on Tripadvisor regarding your recent visit to our restaurant. Obviously it is very disappointing to read about your experience as the team have been working very hard and we have been receiving many positive comments on both the food and service in the restaurant. I have shared your comments... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 

Additional Information about Shangri-La Hotel, The Marina, Cairns

Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €128 - €329 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Shangri-La Hotels and Resorts, Cancelon, HotelTravel.com, Cheap Tickets, Odigeo, Priceline, Agoda, Travelocity and Jetsetter so you can book your Shangri-La Hotel, The Marina, Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Hotel Style:
#4 Spa Hotel in Cairns
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, The Marina, Cairns staff and other travellers.
24 questions
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Questions? Get answers from Shangri-La Hotel, The Marina, Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room with a Marina view balcony”
 of 5 bubbles Etam_flys, 1 Dec 2016 | Read review
“Ask for higher floors and to be on the marina side”
  • Room of balcony from our room
  • View of the marina from our room
 of 5 bubbles Brix510, 29 Nov 2016 | Read review
“Ocean View rooms have a lovely aspect (north facing) but be aware there is a very long corridor to get to them from reception.”
 of 5 bubbles 932maggies, 22 Nov 2016 | Read review
“Either a view of the harbour or the ocean but not the car park.”
 of 5 bubbles Truetraveller2, 15 Nov 2016 | Read review
“Would definately book a bay view room. Great views from the balconies.”
 of 5 bubbles Knightyt, 9 Nov 2016 | Read review
5 of 5
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