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    Shangri-La Hotel, The Marina, Cairns

    3,021 reviews
    #18 of 65 Hotels in Cairns
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    Pierpoint Rd, Cairns, Queensland 4870 Australia
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    About

    4.0
    Very good
    3,021 reviews
    Location
    Cleanliness
    Service
    Value
    Certificate of Excellence
    Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views.
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    Full view
    Property amenities
    Parking
    Free High Speed Internet (WiFi)
    Pool
    Fitness Centre with Gym / Workout Room
    Bar / lounge
    Business Centre with Internet Access
    Conference facilities
    Baggage storage
    Free internet
    Wifi
    Public wifi
    Internet
    Pool / beach towels
    Outdoor pool
    Restaurant
    Breakfast available
    Breakfast buffet
    Poolside bar
    Banquet room
    Meeting rooms
    Fax / photocopying
    Concierge
    Non-smoking hotel
    Dry cleaning
    Laundry service
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    Room features
    Ocean view
    Non-smoking rooms
    Suites
    Family rooms
    Air conditioning
    Housekeeping
    Minibar
    Flatscreen TV
    Private balcony
    Room service
    Safe
    Refrigerator
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    Good to know
    HOTEL CLASS
    HOTEL STYLE
    Marina View
    Great View
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    3,021Reviews47Q+A100Room tips

    Reviews

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    Popular mentions
    Very average hotel
    Very overpriced, a bit shabby. Room clean but fridge cupboard door falling apart! Noise from kids playing late in bar area below. Not recommended, plenty of others to choose from! Cheaper and better presented too!
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    Date of stay: September 2019Trip type: Travelled as a couple
    5star++ fantastic
    My wife and I stayed here approx 10 years ago for a romantic getaway and we enjoyed our stay very much. How delightful it is to return all these years on to find this gem in such fabulous condition. Clearly they have given the hotel a knockout renovation, it looks sensational. We were treated like royalty from the lovely lass who checked us in 2 hours early to the the polite and cheerful room service and house team. Once in our room I was tremendously impressed with the fit out. Cleanliness is of the highest order the bathroom so modern so clean, the plush bath towels complete with the hotel logo embossed, the classy toiletries, the soft comfy and commodious bath robe all a notch above a standard 5 star hotel. The room design is so clever and neat, great soft tropical tones with whimsy in the murals on the wall....all to my taste!! The bed so fluffy and snug again clean clean clean lovely crisp white linen envelopes you in its sleep spell so so lovely. I can’t speak highly enough of the Shangri La hotel it’s simply stunning. Our views over the marina added to the wonderful illusion, it’s as though we hovered over the water. Just brilliant. Thank you for making our stay so truly memorable, we will return and will recommend to all our friends. …
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    Date of stay: October 2019Trip type: Travelled as a couple
    Overnight Stay
    Loved it at the Shagri-La Hotel. We were given an unexpected upgrade to a room with a balcony overlooking the Marina so instead of going out for dinner, we had a seafood picnic on the balcony and enjoyed the view. The staff were all very helpful, polite and efficient. I would definately return.…
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    Date of stay: September 2019Trip type: Travelled as a couple
    Update and cleaning needed
    Recently stayed here for a week. The staff were all very curtious and friendly. The room did have an amazing view of the harbour which was excellent and the hotel itself is in a prime location. However, the room was in very poor condition. Dirty floors, very dusty and minimal cheap furniture in very poor condition. No warmth to the room and tiny bathroom with a broken shower head. Very disappointed. Unlikely to stay here again. 😕…
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    Date of stay: September 2019Trip type: Travelled on business
    Great from the get go...
    We were impressed with this hotel from the moment we arrived. All the staff we encountered on arrival and during our stay were very welcoming, friendly and polite. We stayed in a deluxe room on the first floor. The room was tastefully decorated, very spacious and clean. The room opened onto a patio area and the hotel gardens which are beautiful and well maintained. The buffet breakfast was very good with a great selection of hot and cold food. The restaurant has a great deck which overlooks the marina and is a good spot to eat or just enjoy a drink. The hotel is in a great location overlooking the marina with the lagoon just next door. The ground level under the hotel facing the marina has many restaurants all within walking distance along the boardwalk so you are spoilt for choice. Parking is available under the hotel or for a small extra fee the hotel offers valet parking. We really enjoyed our short stay at the Shangri La and would thoroughly recommend it to anyone considering a stay in Cairns.…
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    Date of stay: September 2019
    Rooms
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    123456…539
    I have an island trip to Fitzroy planned for 2 September for 3 nights 4 days how much to have my car secure parked please
    Sorry can't help, we didn't't have a car - I expect you have to be a hotel guest to park in their hotel - Suggest you contact the hotel to find out.
    0 votes
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    I have seen some comments about seeing airplanes taking off. Which type of room would I need to book to have a room to see this from the balcony please? Thanks in advance
    So sorry for the slow response but am new to this! I would contact the hotel and ask them directly for a room to view the aeroplanes. You can actually see them taking off from all parts of the Marina - especially sitting outside at the restaurants. Hope you enjoy your holiday.
    1 vote
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    Do all Horizon rooms, no matter through what channel they are booked, give access to the Horizon Club? Or does one need to book directly through the hotel to access the Horizon Club facilities?
    As far as I’m aware no matter how you book a horizon room you get the benefits associated with the booked class. Enjoy.
    2 votes
    Is the pool heated ?
    No the pool isn't heated as the outside temperature keeps it warm
    0 votes
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    Is there transport from the airport? I will be arriving at 6:20 on the flight from Airs Rock/ Alice Springs. With the American Institute ofMedical Education/ Dr Barry Panter. They arrive later. Thanks Dr Mary Costello
    We hired a car at the airport. The sights around Cairns are quite spread and unless you want to do bus tours, you need transportation.
    1 vote
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    123456…10
    "Marina view room if available"
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    "marina views are obviously the pick (don't know the cost differences to one on the street side as ours was part of a package)"
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    "all rooms should be OK did not seem to be any external noise to effect type of room"
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    "Corner rooms better I would say, if elderly or infirm choose ground floor as it's a hike to other rooms, long long corridors!"
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    "For $25 AUD they provide a good-sized bag to fill with clothing for wash and fold (not pressing or dry cleaning) service."
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    123456…20
    PRICE RANGE
    €117 - €201 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    shangri-la hotel, the marina, cairns hotel cairns
    LOCATION
    AustraliaQueenslandCairns RegionCairns
    NUMBER OF ROOMS
    255
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