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Holiday Inn Cairns Harbourside

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1,304 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Cairns Harbourside
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Showing 1,210: English reviews
Atlanta, Georgia
Reviewed 9 April 2014

Staff were wonderful, made it a pleasant stay, but these rooms need renovating or just tear the whole place down and start over. This was part of a three city tour where we were at the Marriott in Sydney and the Hilton in Queenstown NZ and so coming here after those two hotels was a let down, but I guess...

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Helpful?
Thank Psnpsn
MercureHsideGM, Assistant Manager at Holiday Inn Cairns Harbourside, responded to this review

Thanks for the review Psnpsn, I'm sorry to hear you didn't enjoy our standard rooms but as you mentioned our Ocean View rooms are a little bit nicer. You can't beat Cairns Sunrise over the ocean. I do hope you return in the future and next time stay in our Ocean View Rooms. I'm sure you won't be dissapointed. Kind...

Newcastle, Australia
Reviewed 9 April 2014

Stayed for three night early April in ocean view Privilege room on 7th floor. Room very roomy and very well presented with high ceilings, good kitchen area, large living area and good size balcony with tables and chairs. Room included free wi-fi, complementary water, newspapers tea and coffee and espreeo coffee machine View over the parklands and ocean were excellent,...

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Helpful?
Thank lemaltan
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Lemaltan, Thank you for your recent comments on Trip Advisro and allowing us the opportunity to respond to your feedback. I am glad to hear overall of your thoughts that you enjoyed the hotel however there are a few items that I need to follow up with our team. I apologies that we were not able to meet your...

Saint Louis, Missouri
Reviewed 8 April 2014

We stayed at this hotel for 3 nights at the end of our trip. Our room was big, clean and updated. I loved having a balcony with seating! We were even surprised with a complimentary bottle of champagne because it was our honeymoon. We took the free shuttle to and from town a few times, but the walk along the...

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Helpful?
Thank Megan A
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Megan A, We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback and I am glad to hear you enjoyed your honeymoon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our...

Manchester, United Kingdom
Reviewed 2 April 2014

We stayed at the Mercure harbourside hotel on a holiday to Australia and Asia in March. This was one of my favourite hotels! We had a balcony, a beautiful sea view and a double bed each; all for a great price! Hotel staff were very friendly and went out of there way to help us; lending us umbrellas, giving great...

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Helpful?
Thank David912014
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear David912014, We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive great feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

London
Reviewed 31 March 2014

Booking process and check in was hassle free. Booked via the accor.com website. Location is very good. 10 min drive from airport. 5 min drive to the pier. Stayed over for two nights. Room very good size, albeit slightly outdated. But sufficiently good for a short stay. The room we stayed in had a small kitchenette. Handy for any last...

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Helpful?
Thank varun_mukthi
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Varun_mukthi, Thank you so much for sharing your experience at the Mercure Cairns Harbourside on Trip Advisor. It is always a pleasure to receive positive feedback. I will definitely share your comments with the rest of the team. We look forward to welcoming you back in the near future. Kind Regards, Annick Dubois Guest Relations Manager Mercure Cairns Harbourside.

Townsville
Reviewed 30 March 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Geoff W
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Brisbane, Australia
Reviewed 26 March 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sharelle D
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Chelmsford, Massachusetts
Reviewed 25 March 2014 via mobile

We stayed at the Mercure Harbourside for 3 nights earlier this month. The hotel was really nice. We had an ocean view, which was gorgeous! The hourly shuttle to town was really convenient and a great feature. The pool was closed for renovation, based on some damage from a storm, but we probably weren't going to use it anyway, so...

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Helpful?
Thank Melissa O
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Melissa O, Thank you for your review on Trip Advisro, it is important that we receive feedback so that we can continue to improve our services and facilities to our guests. We look forward to welcoming you back in the near future. Kind Regards, Annick Dubois Guest Relations Manager Mercure Cairns Harbourside

Melbourne, Australia
Reviewed 25 March 2014

Some improvements may include better communication. Prior advice as to the closure of the 'Esplanade Street Entrance' would have been helpful. We had to carry our own luggage to our rooms, no assistance.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Travel_Bug1109
MercureHsideGM, Guest Relations Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Travel_Bug1109, Thank you for taking the time to write a Review on Trip Advisor. It is important that the feedback provided by our guests is passed to my team to ensure that we continuously improve not only on our services but our facilities. In regards to your concerns I would like to apologise for not meeting your expectations regarding...

Sydney, Australia
Reviewed 25 March 2014

Tried this hotel as I have just joined Accor rewards program, if this hotel is typical of the service I will be receiving i've waisted money. The rooms are tired, a shower with a curtin that sticks to you, old disfunctional shower heads, no glass in the room to have a drink of water, I would have got a drink...

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Helpful?
2Thank Rob B
MercureHsideGM, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Rob B, Thank you for taking the time to write a Trip Advisor post following your recent stay at Mercure Cairns Harbourside, please accept my sincere apologies that the hotel and the service therein did not meet your expectations. Further to your feedback I have spoken with my Front Office Manager and other departments concerned to ensure that your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €76 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cairns Harbourside staff and other travellers.
14 questions
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Glenville, North Carolina
over a year ago
6 months ago

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Questions? Get answers from Holiday Inn Cairns Harbourside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower on the water side is the most modern.”
 of 5 bubbles Matthewbeachhouse, 14 Feb 2017 | Read review
“Ask for water view”
 of 5 bubbles kndn1987, 27 Jan 2017 | Read review
“Ask for an up date room if there is one.”
 of 5 bubbles LesleyN730, 22 Jan 2017 | Read review
“A water view is a must on a higher floor.”
 of 5 bubbles JamieMarieB, 18 Jan 2017 | Read review
“Ask for the Ocean view rooms”
 of 5 bubbles MODSYSBRO-1, 13 Jan 2017 | Read review
5 of 5