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Pullman Reef Hotel Casino

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1,803 Reviews from our TripAdvisor Community

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Showing 1,688: English reviews
Manchester, United Kingdom
Reviewed 24 January 2014

we enjoyed to stay in this hotel: we got a very spacious, comfortable, clean room with everything you need to rest and relax, great spa bath, lovely balcony with ocean and city view. Service is good, receptionists are very helpful and friendly. Not sure about restaurants there as we didn't eat there (price for breakfast was too high, and there...

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Helpful?
Thank Jane M
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jane M, Thank you for choosing to stay with us, we do appreciate you taking the time to post your feedback. I am glad you enjoyed your stay and the surroundings. Kind regards Wayne Reynolds

Melbourne, Australia
Reviewed 23 January 2014

Review collected in partnership with Accorhotels.com
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Thank Vinche2014
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Brisbane, Australia
Reviewed 23 January 2014

Review collected in partnership with Pullmanhotels.com
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Thank Stephen C
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

San Francisco, California
Reviewed 21 January 2014

Very comfortable, clean, spacious, and quiet rooms. We enjoyed retreating to the calm and cool of the room everyday. The staff was always welcoming and happy to assist with any requests. The pool and workout room were well-maintained and were also a bit of a sanctuary from the active tourist spots. The hotel is directly across from the main harbor...

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Helpful?
Thank Tammy K
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Tammy K, We do appreciate you staying with us and taking the time to post your comments. It is great to read that you enjoyed your stay in comfort. Kind regards Wayne Reynolds

Yungaburra, Australia
Reviewed 20 January 2014

While the bed was incredibly comfortable and the rooms were nice and clean, you do expect this for the price! The pool was nice (although not very cold - but Cairns is hot!!), drinks and meal service to the pool was lovely. Firstly, the parking is $8 per night (on top of a hefty room charge) and we couldn't use...

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Thank Nellie117
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Nellie117, Thak you for taking the time to post your feedback. I'm sorry we didn't meet your expectations on this occassion. Our parking is some of the most economical in the Cairns CBD and we try and keep it very reasonable, you will find all of the 5 star hotels have a levy for parking. We do provide 30mins...

Reviewed 20 January 2014

Review collected in partnership with Pullmanhotels.com
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1Thank Jeff S
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

The Hague, The Netherlands
Reviewed 19 January 2014

We stayed at the Reef Casino Hotel in january 2014. The rooms and service was very nice but the noice of the club in the casino was spoilling it for us. We had to stay up till 02.00 pm till the street noice and the drum stopped. The hotel was very sorry about the inconvience and they were very helpfull....

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1Thank Barman P
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Barman P, I do sincerely apologise for the inconvenience of the street noise and club, being part of an entertainment complex does at times unfortunately have some of the festiveness cross over into the serenity of the hotel surrounds. Fortunately, with the hotel rooms located away from the main entertainment area and security key access to all accommodation floors,...

Melbourne, Australia
Reviewed 17 January 2014

reservation service was not helpful at all. Lady's name was Bree and she was trying to charge me 74 dollars for a rollaway bed for a child when on website it stated that kids are free in the same room with parents. also she would not provide me with information I wanted to know about rooms. I felt like I...

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1Thank elena s
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear elena s, My sincere apologies that your reservation experience did not meet your expectations. I also understand that our team member has been trying to contact you without success to personaly apologise for any misunderstandings. I can assure you that our team strive to provide the best guest service possible and we look forward to showing you this in...

Newcastle
Reviewed 16 January 2014

We stayed at the Pullman Reef Hotel casino for 4 days in early December to celebrate our 25th wedding anniversary. We had a junior suite on the top floor with views looking towards the CBD of Cairns in one direction and views of the inlet in the other direction. The room was huge and the bathroom was spectacular. The bed...

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Thank dajsNewcastle
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear dajsNewcastle, Great to see that your 25th Wedding Anniversary was a wonderful celebration. Our beds are certainly super comfy and our junior suites have great views. Tamarind is also one of those special places to enjoy a celebratory dinner, we are so glad you had a wonderful stay. Kind regards Wayne Reynolds

Sydney, Australia
Reviewed 16 January 2014

Review collected in partnership with Accorhotels.com
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Thank Mason K
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €163 - €271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“aim for the mangrove water view”
 of 5 bubbles 610JohnC, 17 Jan 2017 | Read review
“Sea View Rooms are the best, especially when a Cruise Ship is in Port”
 of 5 bubbles adrianb595, 16 Jan 2017 | Read review
“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
“water view rooms are best”
 of 5 bubbles PaulyjCairns, 26 Nov 2016 | Read review
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