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Pullman Reef Hotel Casino

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1,776 Reviews from our TripAdvisor Community

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Showing 1,662: English reviews
Booker Bay, Australia
Reviewed 31 December 2013

So many hotels these days think that providing little soaps and chocolates is what star ratings are all about. Well its not! Star ratings certainly reflect the facilities available but they can't create the culture of service and how effective a site is at engaging customers. That comes from good management, strong training and employee dedication. We just spent 2...

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Helpful?
1Thank Greg N
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear nealtwo, Thank you so much for your kind words. Our team are very proud and commited to our guests and a memorable experience for them all. Great to read you enjoyed Cairns and TNQ. Kind regards Wayne Reynolds

Reviewed 31 December 2013

Stayed here over the Christmas break. Great hotel. Staff were friendly and facilities were great. I stayed with my partner who is very fussy and she didn't have any complaints. A couple of things happened which were minor: 1. Smoke alarm battery was running low and beeped at 2am in the morning. A bit annoying but hotel staff fixed it...

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Helpful?
Thank BlueChan
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BlueChan, We do appreciate you chosing to stay with us and thank you for taking the time to post your feedback. Wonderful to see our team looked after you well. My apologies for the inconvenience of the smoke alarm and the frozen coke. Kind regards Wayne Reynolds

Brisbane, Australia
Reviewed 29 December 2013

I was highly disappointed to visit this place. It looks bigger than what it is and maybe I had high expectations as I have been to some amazing casinos but to not even have Poker unless its a Thursday Friday Sat night wow. Thats all i came for. Paid $15 for parking just to walk in and say sorry no...

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1Thank Zacmac83
Mareeba, Australia
Reviewed 25 December 2013

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Helpful?
Thank Deanna A
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Berkeley, California
Reviewed 25 December 2013

Love the rooms at this place. The plantation shutters adds a special touch to the room. I also enjoyed the jacuzzi bath tub too. The location is very quiet even though there's a casino on site. The only issue I can think of is that they did not have our rooms ready at check-in time; however, they were very nice...

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Thank Katherine Y
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Katherine Y, My sincere apologies for the wait you experienced at check in. It is great to see that we were able to recover fom there and give you an enjoyable stay. Kind regards Wayne Reynolds

Australia
Reviewed 22 December 2013

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Thank SamantharandJohn
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Sydney, Australia
Reviewed 20 December 2013

This hotel is faultless. The service and the room were fabulous. Even received fruit on arrival in our rooms. We used the pool facilities as well and it was perfect. I cannot say anything bad about my experience here - next time I'm in Cairns, I will only stay here!

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Thank nniikk_123
Townsville, Australia
Reviewed 19 December 2013 via mobile

As a regular of the Pullman Reef Hotel and Casino it is the service the ensures that I keep coming back. Quite simply the focus of the staff from the reception staff to the restaurant staff is on the customer. Nothing is ever an issue and nothing is ever a problem from accommodating early check in to ensuring that my...

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Thank AndrewGisinger
New York City, New York
Reviewed 18 December 2013

Enjoyed our stay at Pullman Reef Hotel Casino. Check in was quick and easy. Room was large and modern. Received upgrade and enjoyed a lovely view of the harbor. Two drink vouchers were offered as a birthday was being celebrated. Very nice service. Casino was small but fun. Blackjack, Roulette, as well as a few other games were available as...

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Thank chrissyo547
Cairns, Australia
Reviewed 17 December 2013

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Thank Micheal C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €140 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
11 questions
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
“water view rooms are best”
 of 5 bubbles PaulyjCairns, 26 Nov 2016 | Read review
“Make sure you get the sea breeze! Preferably a few levels above”
 of 5 bubbles 424iainh, 11 Nov 2016 | Read review
“All rooms and just as good.”
 of 5 bubbles 403peteh, 6 Nov 2016 | Read review
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