We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Pullman Reef Hotel Casino

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Pullman Reef Hotel Casino
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,776 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Pullman Reef Hotel Casino
See the most recent reviews
Showing 1,662: English reviews
Cairns
Reviewed 1 week ago

I really enjoy staying here when we stay in town . The customer service is great and its always an enjoyable catch up with Mathew at the door before he parks our car . If you want a great stay at the best hotel in town the treats you like a VIP I highly recommend staying here. With the great...

 Report
Helpful?
Thank PaulyjCairns
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear PaulyjCairns, Thank you for continuing to choose to stay with us at the Pullman Reef Hotel Casino. Great to hear that Matt offers you such a warm welcome every time. We also look forward to welcoming you back to the hotel. Thank you for your review. Sincerely, Wayne Reynolds General Manager Hotel

MSP
Reviewed 1 week ago via mobile

We took a quick trip from Sydney to Carins for about three days and stayed at the Pullman Reef hotel for two nights. Check-in was excellent. The staff is courteous and very helpful when we asked questions. As stated in the other reviews, it's 10 minutes from the airport and a five minute walk to the wharf one building as...

 Report
Helpful?
Thank MN_TravellerMsp
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear MN_TravellerMsp, Thank you for your review of our hotel. I am delighted top hear that your check in was excellent. I do hope we have the opportunity to welcome you again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Reviewed 1 week ago

We had a wonderful view of the Chinaman Creek. The location was fantastic, a 5 to 10 minute relaxing walk down the Esplanade gets you right in to the heart of the city center. There was some construction downstairs during our stay, it didn't affect our stay. Regardless of the construction downstairs, the staff were all helpful and nice, and...

 Report
Helpful?
Thank Camella D
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Camella D, Thank you for your review and for staying with us at the Pullman Reef Hotel Casino. I am so pleased that you enjoyed your stay. Please do come and stay again soon. Sincerely, Wayne Reynolds General Manager Hotel

Ottawa, Canada
Reviewed 2 weeks ago

They are renovating the hotel's public spaces, so things are a bit disrupted, but staff here goes out of its way to make your visit comfortable. The hotel is a short walk to restaurants and the dock for the boats to the Great Barrier Reef, so it's well-located. I didn't find the beds to be that comfortable, but my husband...

 Report
Helpful?
Thank OttawaCatLady
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear OttawaCatLady, Thank you for staying with us and thank you for your patience during our renovation. I am so pleased you found our team helpful. I am sorry to hear that you were disturbed by street cleaners during your stay. Sincerely, Wayne Reynolds General Manager Hotel

Reviewed 2 weeks ago

My husband and I stayed here for the first few days of our honeymoon. We found the room to be stocked with amenities and the hotel is in a great location - 10 minute drive from the airport and a 5 minute walk from downtown. We found the concierge to be particularly friendly and helpful and ended up booking several...

 Report
Helpful?
Thank Gina P
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Gina P, Congratulations on your recent marriage! Thank you for staying with us and for taking the time to review our hotel. Sincerely, Wayne Reynolds General Manager Hotel

Craigieburn
Reviewed 2 weeks ago via mobile

What could I say but perfect staff very attentive and friendly. Was my partners birthday we went out for the day came back and there was a bottle of champagne and some chocolates compliments of the hotel for his birthday room was fantastic views were great highly recommend

 Report
Helpful?
Thank Deborah H
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Deborah H, Thank you for your review and for choosing to stay with us for partner's birthday. I am glad we were able to look after you and hope we have the opportunity to do so again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Ipswich, United Kingdom
Reviewed 2 weeks ago via mobile

This is a great hotel in Cairns with plenty to see and do whilst you are here. Cairns was a flying stop in our Australia holiday, and this hotel was a great base. Lovely rooms, spacious with great bathroom facilities. There is a well stocked mini bar in the room. The casino was great for a quick visit for us....

 Report
Helpful?
Thank Baz2008KM
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Baz2008KM, Thank you for taking the time to review our hotel. I am so pleased you found our team to be super friendly. I do hope we have the opportunity to welcome you back in the future. Sincerely, Wayne Reynolds General Manager Hotel

Sydney, Australia
Reviewed 3 weeks ago

This review is really only about the room, and our experience checking in/out. We did not visit the Casino itself, restaurants or other attractions as we were only there for 1 night. What we did find was a perfect 5 star hotel room. It was luxurious, quiet and had everything we needed. Even with a view over the street we...

 Report
Helpful?
Thank Samantha A
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Samantha A, Thank you for choosing to stay with us at the Pullman Reef Hotel Casino. I am so pleased that you enjoyed your stay with us and found our amenities and service to be 5 star. I so hope we can welcome you back again in the future. I hope you have a wonderful day! Sincerely, Wayne Reynolds...

Clearwater, Florida
Reviewed 3 weeks ago via mobile

Great location near the harbor so a short walk gets you on the reef boats. Rooms were very spacious and the room amenities were over the top. Hotel staff should get an award for the most friendly and attentive on the planet. The lobby is under remodel but causes no interruptions for the guests.

 Report
Helpful?
Thank David G
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear David G, Thank you for your review and for choosing to stay with us at the Pullman Reef Hotel Casino. I am so pleased that you enjoyed your stay and found our team to be the most friendly and attentive team on the planet! What an accolade! Thank you! I do hope we can welcome you back again in...

NSW
Reviewed 3 weeks ago

Excellent property. Rooms are great and staff are very good. Really enjoyable stay. Well located in the Cairns CBD and close to the cruise wharf. Food was very good and room service excellent. Recommend for business and holiday travellers

 Report
Helpful?
Thank fce3530
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear fce3530, Thank you for choosing to stay with us at the Pullman Reef Hotel Casino. I very much appreciate your taking the time to review our hotel and am delighted that you found the roms great and the staff very good. I do hope we can welcome you back to the hotel again in the future. Sincerely, Wayne Reynolds...

551 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (530)
Viewed
View from Room (63)
Viewed
Bathroom (44)
Viewed
Hotel & Grounds (70)
Viewed
Pool/Beach Area (15)
Viewed
Room/Suite (153)
Viewed
Family/Play Areas (1)
Viewed
Dining (15)
Viewed
2:38
Videos (1)
Viewed
Other (168)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (12)
Viewed
Dining (1)
Viewed
View from Room (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.3 km away
Shangri-La Hotel, The Marina, Cairns
0.1 km away
Pullman Cairns International
0.1 km away
Hilton Cairns
Hilton Cairns
#6 of 68 in Cairns
1,979 reviews
Show Prices
Show Prices
Show Prices
6.2 km away
Cairns Coconut Holiday Resort
0.9 km away
DoubleTree by Hilton Hotel Cairns
2.4 km away
Reef Palms
Reef Palms
#3 of 68 in Cairns
519 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €139 - €271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, HotelTravel.com, ACCOR, Priceline, Odigeo, Travelocity, Cheap Tickets, Hotels.com and Jetsetter so you can book your Pullman Reef Hotel Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
“water view rooms are best”
 of 5 bubbles PaulyjCairns, 26 Nov 2016 | Read review
“Make sure you get the sea breeze! Preferably a few levels above”
 of 5 bubbles 424iainh, 11 Nov 2016 | Read review
“All rooms and just as good.”
 of 5 bubbles 403peteh, 6 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay