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Pullman Reef Hotel Casino

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1,804 Reviews from our TripAdvisor Community

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Showing 1,689: English reviews
Irvine
Reviewed 1 week ago

Well placed hotel for all local attractions. Room spacious,comfortable, traditionally furnished. Bathroom with spa bath and 2 sinks, separate small toilet. Public areas undergoing refurbishment when we were there, managed to do this in an unobtrusive way. Large balcony. Friendly helpful staff. Two restaurants in hotel good choice of breakfast. As name suggests Casino in situ.

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Helpful?
Thank KrysIrvine
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear KrysIrvine, Many thanks for providing feedback of your most recent stay with us. It is always a pleasure to receive great feedback. I will be sure to share your comments among the team. Thank you again for sharing your experience and we look forward to welcoming you back next time. Sincerely, Wayne Reynolds General Manager Hotel Pullman Reef Hotel...

Gold Coast, Australia
Reviewed 1 week ago via mobile

Excellent location- right in the heart of the city- walking distance from everything. FREE parking underground if you rented a car. Great service- free wine and card for my partner's birthday. Thank-you and will definitely visit again!

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Thank GTika
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear GTika, Thank you for posting such a wonderful review, we always appreciate such positive feedback. We are pleased to hear you enjoyed the birthday celebrations and the bottle of complimentary wine. Thank you once again for sharing your experience and hope your next stay is as pleasant as the previous. Sincerely, Wayne Reynolds General Manager Hotel Pullman Reef Hotel...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Centrally located, extremely clean, spa in bedroom, view of the sea, friendly and obliging staff, Tamarind top restaurant - what more do you need??? It was for my girlfriends bday and she hasn't nagged at me since so obviously it was a good choice!!

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Helpful?
Thank A TripAdvisor Member
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Thank you for taking the time to post us some wonderful feedback. We are glad to hear you and your girlfriend enjoyed her birthday celebrations! I will be sure to distribute your praise among the staff. Once again, Thank you for sharing your experience with us and we hope your next visit is as pleasant as the previous one. Sincerely,...

Sydney, Australia
Reviewed 1 week ago via mobile

Stayed at the Pullman Reef Hotel in October 2016. Our family had stayed two nights prior at a nearby hotel the Jack & Newell which I wouldn't recommend so staying here at the Pullman was a step up! Staff were only too happy at check in and insisted if we had any questions to simply contact them which was great....

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1Thank Davidbrownfromsydney
Cairns, Australia
Reviewed 2 weeks ago

My partner and I booked the Junior Suite in May 2016 for the New Year's Eve period. Despite a small issue with our room preferences the staff were able and willing to secure for us a waterfront junior suite with amazing panoramic views of Trinity Inlet. All staff, the general manager in particular, were fantastic catering to our every need...

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Helpful?
1Thank Oli L
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Oli L, We appreciate your review very much in regards to your New Year's experience at the Pullman Reef Hotel Casino. I am pleased to hear that you enjoyed a comfortable stay with us in one of our luxurious Junior Suites. I will share your comments with all staff and I am sure that this feedback will serve as...

Perth
Reviewed 2 weeks ago via mobile

Stayed here for three nights immediately before New Year's Eve - would have loved to stay on the extra night but they were fully booked. A fantastic experience from start to finish - this hotel has brilliant staff all round, lovely rooms and is well located for the centre. As a loyalty member, we probably enjoyed a few more privileges...

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1Thank skierPerth
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear skierPerth, Thank you for taking the time to tell us about your experience at Pullman Reef Hotel Casino. As one of our valued loyalty members we do not want to only provide words of appreciation for your continued loyalty; we want you to experience it. It is a pleasure to read about your recent stay with us, I will...

London, United Kingdom
Reviewed 2 weeks ago via mobile

We ended up spending a total for 4 nights here in the junior suite. The room was really clean, spacious with a great balcony and views over the harbour and mountains. Loved the giant jet bath in the bathroom! The breakfast service was really nice - I'd recommend the a la carte breakfast menu over the hot buffet selection. The...

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1Thank florider91
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear florider91, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as...

Reviewed 3 weeks ago via mobile

I stayed here when it first opened and had not been back for several years. I was very surprised at how it has now grown into a high class tropical feel. Good sized rooms, friendly staff and a location where you can easily walk around the small city centre. Room service had a good selection and the reception staff were...

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Helpful?
1Thank Elag01
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Elag01, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Bluffton, South Carolina
Reviewed 3 weeks ago

We had just spent 8 nights at the Four Seasons in Sydney, so we were expecting a letdown. To the contrary, our stay at the Pullman Reef was far more enjoyable than our experience at the Four Seasons. Being a smaller hotel, we felt that we were treated more as house guests than as a commodity. The room was large,...

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Helpful?
1Thank lazybones288
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear lazybones288, Thank you for taking the time to post us such a great review. We truly appreciate your wonderful comments! We are pleased you felt welcome at all times and that our staff could make your stay extra special. I will be sure to pass on your review to Matthew also. I am delighted you enjoyed your holiday at...

Copenhagen, Denmark
Reviewed 4 weeks ago via mobile

Can really recommend this hotel. Great location, nice large rooms and super friendly staff. Family of five (kids age 6,9,10) and we enjoyed the two days in full. Also a super breakfast buffet. A super nice stay...

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Helpful?
Thank Hoffmann5
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Hoffmann5, Thank you for posting us a great review. We truly appreciate your honest words. I am pleased to hear you enjoyed the breakfast, rooms and our superb location right in the city. I do hope we get the chance welcome you back in the future! Kind regards, Wayne Reynolds General Manager Hotel Pullman Reef Hotel Casino

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €163 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“aim for the mangrove water view”
 of 5 bubbles 610JohnC, 17 Jan 2017 | Read review
“Sea View Rooms are the best, especially when a Cruise Ship is in Port”
 of 5 bubbles adrianb595, 16 Jan 2017 | Read review
“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
“water view rooms are best”
 of 5 bubbles PaulyjCairns, 26 Nov 2016 | Read review
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