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Pullman Reef Hotel Casino

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#2 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Reef Hotel Casino
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1,829 Reviews from our TripAdvisor Community

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Showing 1,712: English reviews
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed here as part of our honeymoon. Really helpful concierge Matthew Evans deserves a mention. We chose a room with a view of the sea which was worth the extra money and it was gorgeous; really spacious and just what we wanted / needed after a night on the Greyhound. Comfy beds, jacuzzi bath tub, free items in the...

Thank JLo-on-the-go
Brisbane, Australia
Reviewed 4 days ago NEWvia mobile

This is a first class hotel. The reception staff were exceptional. Checkin was fast and received a room upgrade to a junior suite. Originally booked for 3 nights and then extended another 3. Well appointed rooms with great service. Friendly staff. Beautiful pool however the lounges need to be upgraded as were torn and tatty. Excellent complementary breakfast. I would...

Thank Lindsay B
Townsville, Queensland, Australia
Reviewed 5 days ago NEW

Start your day with an exceptional breakfast, one of the best I've seen in Australia. Then enjoy and nice, clean room and/or clean swimming pool and gum. The night could be filled up with some healthy gambling or their warm 360 bar. They also have live music and you can enjoy your drink in a colorful environment.

Thank Babak A
London, United Kingdom
Reviewed 6 days ago NEW

We first arrived very early in the morning, we were greeted by lovely member of staff from concierge called Matt who took our cases for us and told us where to go and where not to go - he also made some reservations for us there and then. Our room wasn't ready due to the time we got there so...

Cairns, Australia
Reviewed 1 week ago NEWvia mobile

The beds are comfortable as are the pillows. The room is dark. So great for a great nights sleep. They can accommodate for kids with a rollaway bed. Great location. Great inclusions for Accor members too.

Thank AmandaC12
Sydney, Australia
Reviewed 1 week ago

Air conditioning was not set low enough and the hotel claimed the entire property was set for 21°. It read 24°C. Sent up a broken fan so at midnight they had to bring up another. Ceiling fan was unbalanced n noisy. This was during a heat wave so it totally ruined our sleep and trip to Cairns. Wifi was horrible...

Review collected in partnership with Accorhotels.com
1Thank 951marilyng
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 951marilying, Thank you for taking the time to post your feedback. I do sincerely apologise for the airconditioning failure to keep up with the heat wave and thank you for bringing it to our attention. I would be most grateful if you could contact me directly on hotelgm@reefcasino.com.au and provide further feedback on your wifi and casino experience. Kind...

Upper Coomera, Australia
Reviewed 2 weeks ago

Arrived to comp upgrade due to ACCOR membership, bottle of champagne and room upgrade. Couldn't fault room car parking included casino downstairs open 24 hours close to all the city within walking distance lots of dining options tours can be organised with the many operators located around the hotel or at concierge

Thank 449kylenet
Los Angeles, California
Reviewed 2 weeks ago

I don't know about the hotel, but the Casino offers all the table games and loads of pokies (slot machines). If you like to gamble this is surely your place. The set up reminded me of Las Vegas style casino

Thank TravelinAlan
Townsville, Australia
Reviewed 2 weeks ago via mobile

Yes ! if you look at my review history it is clear that I love this hotel and there is a very good reason for it. Whether travelling on business or a family vacation the hotel has it all onsite if you don't want to leave but is located close to shopping centres, restaurants and sits just a short walk...

Thank AndrewGisinger
Reviewed 2 weeks ago

We had a very easy check in process with friendly staff members assisting us with our luggage and process. The room itself was very clean, fresh and welcoming. They even had a small jar of honey with a welcome note on our table! The hotel also offered a beautiful pool on one of the floors which had a great view...

Thank Sonali P

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €170 - €301 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cheap Tickets, ACCOR, Priceline, Agoda, Travelocity, Hotels.com and Jetsetter so you can book your Pullman Reef Hotel Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
12 questions
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I only was there for the casino”
 of 5 bubbles TravelinAlan, 3 Feb 2017 | Read review
“aim for the mangrove water view”
 of 5 bubbles 610JohnC, 17 Jan 2017 | Read review
“Sea View Rooms are the best, especially when a Cruise Ship is in Port”
 of 5 bubbles adrianb595, 16 Jan 2017 | Read review
“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
5 of 5