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Room & Suite (334)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 29/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Reef Hotel Casino
Updated 29/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 66 hotels in Cairns
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Nestled by Trinity inlet and cruise liner terminal, the official five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Known for our outstanding customer service and attention to detail you can relax and re-energize after exploring the stunning region. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A tranquil roof-top swimming pool for hotel guests only, gym, three restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome to discover Australian animals.
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Room & Suite (334)334
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Books, DVDs, music for children
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Harbour View
Languages Spoken
English, Chinese, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
137Restaurantswithin 0.5 km
42Attractionswithin 0.5 km
Contact
35-41 Wharf St, Cairns, Queensland 4870 Australia
Getting there
Car HireSee all Cairns car hire
2,433Reviews33Q+A100Room tips
Reviews
Traveller rating
- 1,677
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- 32
- 17
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Popular mentions
My wife and I had planned a week here but things went wrong the day after we arrived. No fault of the hotel, but we, being from greater Brisbane got caught up in the 3 day day self isolation decree. The situation was handled very well by management and staff to make our enforced rest bearable. Megan from "dial 9 for service" became our new best friend and guardian angle. We ordered meals from the room service menu and these were delivered promptly. Being delivered in cardboard boxes, the presentation left a bit to be desired but the food was mostly acceptable ( except when the wrong breakfast was delivered ). We were fortunate in having a room overlooking Trinity Inlet and with a balcony so we were able to watch the world go by. Covid aside, our room was big, bright and airy with all the accessories you would expect from a good hotel, so our enforced incarceration was not too difficult to cope with. We were glad however when we could finally leave the room and enjoy wandering around Cairns. For those who like a bit of a flutter on the pokies, the place is perfect and has a range of dining options. Tamarind Restaurant is a stand out here. Our next to Cairns is already being planned and we will most certainly stay at Pullman Reef Casino again.…
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Date of stay: January 2021Trip type: Travelled as a couple
Helpful
+1
Hotel's Favourite
Checking into the hotel was seamless, and we were provided a complimentary room upgrade. We found our way to the underground carpark and quickly to the room on level 6. The room was spacious, clean, and had everything that a quality hotel should have. The bed was comfortable, the bathroom was huge with an amazing double shower head (rain shower head and standard) and the spa bath was fantastic. Being able to make a decent coffee in the room (courtesy of the Nespresso machine with ample pods) was wonderful too. The facilities at the hotel were great, and we thoroughly enjoyed using the outdoor pool and spa which were clean and well maintained. There is no way that I would choose any other hotel in Cairns.
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Date of stay: February 2020
1 Helpful vote
Helpful
Response from Wayne R, General Manager at Pullman Reef Hotel Casino
Responded 26 Feb 2020
Dear Daniel R, We very much appreciate your time and feedback relating your recent stay here with us. We are delighted that you found that so many aspects of our rooms and service to a high level. I too agree that those little touches like our Nespresso Coffee machines in every room make a difference to your day. At Pullman we strive to provide a superior service experience to all our guests and am thrilled that this was extended to you. We look forward to being able to welcome you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel
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We always stay at the Pullman Casino Cairns The rooms are large, well equipped and quite luxurious, with views of the river, hills or the ocean. The service is always good, with friendly staff greeting you as soon as you walk in the door, including the very friendly concierge! The breakfast is always good and the service equally as good! The location is walking distance from everything, but without traffic noise! This is why we always stay here :) I forgot to mention the comfortable beds
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Review collected in partnership with Accorhotels.com
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
it is an iconic property in Cairns, but it has been let go, what a shame. Rooms need an urgent refurbishment, like carpets, and furniture. Beds are great and so are the bedrooms. The plumbing should have been changed years ago there is a lot of water wasting. Housekeeping is doing a great job, but it is managed poorly. Rooms are not ready at regular check in times, and staying for several days, one has to wait until 3pm to get the room serviced.
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Date of stay: January 2021
Value
Service
Sleep Quality
Helpful
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 1 week ago
Dear Roland Z, Thank you for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations; please allow me to again express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely Wayne Reynolds General Manager
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We secured a Trinity Inlet facing room and got one on the top floor. Beautiful room, very well appointed. Check in staff and the concierge were very friendly and helpful. We look forward to staying here again.
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Date of stay: October 2020Trip type: Travelled as a couple
Helpful
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 1 week ago
Dear Paulgr, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Wayne Reynolds General Manager
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PRICE RANGE
US$121 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman reef hotel cairns, accor reef hotel, sofitel cairns, cairns sofitel
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
127
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Claim Your Listing Frequently Asked Questions about Pullman Reef Hotel Casino
Which popular attractions are close to Pullman Reef Hotel Casino?
Nearby attractions include Cairns Art Gallery (0.4 km), Samurai Gallery Australia (0.5 km), and Doongal Aboriginal Art Gallery Cairns (0.3 km).
What are some of the property amenities at Pullman Reef Hotel Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Reef Hotel Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Reef Hotel Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Reef Hotel Casino?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Pullman Reef Hotel Casino?
Conveniently located restaurants include Snoogies, Bang and Grind, and Blackbird Laneway.
Are there opportunities to exercise at Pullman Reef Hotel Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Pullman Reef Hotel Casino located near the city centre?
Yes, it is 1.0 km away from the centre of Cairns.
Are any cleaning services offered at Pullman Reef Hotel Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Reef Hotel Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Reef Hotel Casino?
The staff speaks multiple languages, including English, Chinese, and Japanese.