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Hilton Cairns

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#6 of 65 Hotels in Cairns
Certificate of Excellence
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Hilton Cairns
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2,092 Reviews from our TripAdvisor Community

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Showing 1,874: English reviews
Monroe, New Jersey
Reviewed 3 weeks ago

We stayed here 3 nights as part of our Australian tour. The front desk was friendly and the check-in process was quick. My reservation was part of our tour package. However, at check in I presented my Hilton Honors card to receive credit for the stay and get the free wifi. The person checking me in immediately gave me the...

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Helpful?
Thank BronxWanderer
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear BronxWanderer, Thank you for sharing your experience via Tripadvisor. I am very pleased to read that you enjoyed your stay at Hilton Cairns, in particular the location, staff and breakfast. We offer a wide variety of food options at our breakfast restaurant, Café Sunrise, so there really is something for everyone. I do hope to welcome you back to...

Cairns
Reviewed 3 weeks ago via mobile

We booked a room for a night to celebrate my wife's land mark birthday and where given an upgrade to a top level room with water views. The young lady at check in was extremely friendly and had a lovely smile making sure our reservation at the restaurant was in order The room was excellent albeit a bit tired, with...

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Helpful?
Thank Rik H
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Rik H, Thank you for sharing your experience via Tripadvisor. I am delighted to hear that you enjoyed your stay at the Hotel to celebrate your wife's birthday. We always try to make sure special occasions such as this are memorable so I'm glad that you appreciated the wine and chocolates. I hope we may welcome you back again...

Reviewed 4 weeks ago

Staff couldn't cope with the breakfast rush. Friendly, but not enough of them. Surely they must know when is peak time on Sundays as well as that most customers go on early morning trips to the great barrier reef or rainforest. 15 minute wait for a table then no knives or teaspoons. And why only 1 coffee machine? Advice. Don't...

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Helpful?
1Thank John M
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear John M, Thank you for sharing your feedback via Tripadvisor. I was disappointed to read your comments and to see that you were not fully satisfied during your stay at the Hotel. I do apologise for the shortcomings your experienced during breakfast at Café Sunrise. I have shared your feedback with our Restaurant Manager who will use this to...

Saint Louis, Missouri
Reviewed 4 weeks ago

This hotel is a great hotel. From extremely friendly service to a great location (right on the waterfront). This hotel is a close walk to all of the restaurants on the wharf. Top-notch hotel and highly recommend it.

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Helpful?
Thank stldebbie2008
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear stldebbie2008, Thank you for sharing your experience online via Tripadvisor. I am so pleased to read that you enjoyed your stay and found the location and service to be of a high standard. As you mentioned we are only a short walk to many quality cafés, restaurants & shops - very convenient! Thank you again for your feedback and...

brisbane, Australia
Reviewed 4 weeks ago

Friendly, efficient, caring staff from the concierge to the front desk to management. Love this hotel! Great value for money and the rooms are always clean and the beds comfortable. This is the place to stay if you're looking for service and don't want to be disappointed

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jeffrey S
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Jeffrey S, Thank you for sharing your experience of your recent stay via Tripadvisor. I am very pleased to read that you enjoyed your stay at the Hotel. I have a great team working with me and delivery exceptional service to every guest is something that we pride ourselves on. I am glad that you got to experience our...

Albion Park, Australia
Reviewed 4 weeks ago via mobile

Half way through four day stay. Lovely staff and welcoming. On finding out was anniversary we received a bottle of bubbles and chocolate to celebrate with, return to our room today to find a note from staff best wish and lovely surprise on the bed. Great pool and spa one of the best used as clean and well looked after...

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Helpful?
Thank rusty240
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear rusty240, Thank you for sharing your experience online. I am so pleased to read that you enjoyed your time at the Hotel celebrating your 35th Wedding Anniversary. My team go out of their way to ensure every guest has an exceptional stay and I'm glad that you got to experience this first hand. Our pool area is certainly a...

Hamilton, Waikato, New Zealand
Reviewed 4 weeks ago

To be fair, its a great hotel and we would return, fabulous breakfast, great pool and huge hot tub/spa. We never had dinner there so can't comment on that and the rooms were great. The BUT only came when we checked out to find a AU$12.87 telephone call. It was a less than a minute call to confirm our shuttle...

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Helpful?
Thank Steve M
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Steve M, Thank you for sharing your feedback online via Tripadvisor. I am pleased to read that overall you enjoyed your stay at Hilton Cairns. I do apologise that you were confronted with a higher than usual telephone charge upon checkout, however I am pleased that our Front Desk staff were able to rectify this for you. Thank you...

Reviewed 4 weeks ago via mobile

Nice hotel. Awesome staff. They are very helpful with recommendations for food to eat. Great location to walk anywhere. At sunset watch the flying foxes from the balcony or lounge. They won't hit you and they are huge!

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Thank Phrogtours
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear Phrogtours, Thank you for sharing your experience online via Tripadvisor. I am so pleased to read that you enjoyed your stay at Hilton Cairns. Our Executive Lounge on the 9th Floor is the perfect place to sit and watch the flying foxes come out of their roost in search of food each evening. This is a very unique experience...

Gold Coast, Australia
Reviewed 4 weeks ago

Another stay with excellent facilities and fantastic service. The staff are friendly and treat every guest as the only guest with a smile . The location and facilities are one of the best in the area with everything having easy access.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 383percys
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear 383percys, Thank you for sharing your feedback via Tripadvisor. I am so pleased to read that you enjoyed your stay at Hilton Cairns and continue to return to the property. We are centrally located, so only a short walk to many quality cafés, restaurants and shops. Very convenient! And of course being situated right on the water means we...

Orlando, Florida
Reviewed 22 February 2017

I was super impressed with the service at this Hilton. From the porters to the desk agents to the attendant in the Executive Lounge, everyone was incredibly welcoming and personable. The hotel itself is in a great location. Only a 3 min walk from the docks where most of the Great Barrier Reef trips depart. The restaurants at the hotel...

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Helpful?
1Thank truitt12
GM_HI_Cairns, General Manager at Hilton Cairns, responded to this review

Dear truitt12, Thank you for sharing your experience via Tripadvisor. I am delighted to read that you enjoyed your stay and were treated to our famous Hilton Hospitality. I have a great team working with me and they all strive to deliver exceptional experiences to every guest and I'm so pleased that you got to experience this first hand. Thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €122 - €292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Cheap Tickets and Priceline so you can book your Hilton Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hotel Style:
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
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Questions? Get answers from Hilton Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view room”
 of 5 bubbles louiserN9740QK, 29 Mar 2017 | Read review
“A high floor will give a better view of the bat migration.”
 of 5 bubbles alanmN484CI, 27 Mar 2017 | Read review
“Ask for a quiet room!”
 of 5 bubbles nancyf185, 26 Mar 2017 | Read review
“Get a 6th floor room facing the city to see the bat display every evening as they migrate, magical and mind blowing all at once”
 of 5 bubbles H2926AQstevem, 27 Feb 2017 | Read review
“high as possible don't hear much from traffic and poeple”
 of 5 bubbles , 18 Feb 2017 | Read review
5 of 5