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DoubleTree by Hilton Hotel Cairns

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#11 of 65 Hotels in Cairns
Certificate of Excellence
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DoubleTree by Hilton Hotel Cairns
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1,984 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Cairns
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Showing 1,812: English reviews
Qualicum Beach
Reviewed 10 November 2015 via mobile

You have a room on the Hilton honours floor, upgrade I'm thinking. Very opposite, next to elevator facing town on 6th floor. Road noise was terrible, people noise from guests even more terrible. Carpets were so stained didn't want to spend a minute in this room longer than I had to. So hungry on arrival ordered room service, it took...

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2Thank Redrooster52
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Redrooster52, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your overall stay.Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Our Executive Team is...

Reviewed 9 November 2015

If you can get a room higher up & on ocean side its a wonderful view. Great location, an easy walk to everywhere! Downer is the A/C turns off when you leave the room so you walk back into a hot stuffy room but it cools down within 15 min or so. Also if you open balcony doors A/C auto...

Review collected in partnership with DoubleTree by Hilton
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Thank anitageoffreys
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear anitageoffreys, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Glad to hear you had an enjoyable stay with us along with our convenient location. It is one of the many reasons guests love staying with us. Sorry to hear your disappointment with the air conditioning. It is controlled at a...

Townsville, Australia
Reviewed 8 November 2015 via mobile

Usually not a bad place to stay but 1 bad visit leaves a bad taste in my mouth. I did have an issue with bedding when I was last there and this was not rectified, booked a room with a king size bed and didn't receive this, went and seen reception and was told that there was nothing they could...

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1Thank DNB001
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear DNB001, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We always endeavour to improve the quality of our service and product and with the constructive feedback you have supplied these improvements will be made. We hope you will...

Reviewed 7 November 2015 via mobile

We stayed at Double Tree three nights and had a great time. Excellent location few minutes to CBD and right on the main esplanade, restaurants, lagoon and night market. Very comfortable spacious room and decent size bathroom. Great service and all staff were nice and very helpful. Only their breakfast wasn't great . But overall we had a lovely time...

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Helpful?
Thank Sachi89
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Sachi89, Thank you for choosing to stay at DoubleTree by Hilton Cairns. Glad to hear you had an enjoyable stay with us along with our warm and caring culture. We are committed to maintaining high standards of service to ensure our guests have a rewarding stay. Sorry to hear you had a disappointing breakfast experience. I will pass your...

Brisbane, Australia
Reviewed 7 November 2015 via mobile

I stayed here recently for 5 nights and very much enjoyed my stay. We had a twin bed room on the seventh floor which was very spacious, and while it did not have a balcony, it did have wide windows which offered a panoramic view over the town and also some of the water. The beds were comfortable and the...

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Thank kezzzo193
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear kezzzo193, Thank you for taking the time to write about your recent experience at DoubleTree by Hilton Cairns. Fantastic to hear you had an enjoyable stay with us because of our caring culture, comfortable rooms and convenient location. The hotel is the perfect place to sit back and relax or explore all of what Cairns has to offer. Pleased...

Townsville
Reviewed 7 November 2015

We just had 2 stays within a week, at the new branded Double tree by Hilton, Cairns. This hotel feels right, the atrium makes you relax from the moment you walk in the door. Staff are helpful, polite and go out of their way to please. Nothing is too much trouble. The rooms are spacious and our rooms had ocean...

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Thank garykerrie
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear garykerrie, Thank you for taking the time to write about your recent experience at DoubleTree by Hilton Cairns. Wonderful to hear you had a fantastic stay with us along with our warm and caring service. It is something we take great pride in. You can always count on us for a comfortable and relaxing stay. We look forward to...

Gold Coast, Australia
Reviewed 7 November 2015

There was a bit of a hiccup at check-in, my room was not ready yet. They were just about to allocate me an oceanview room but changed their mind.. A bit of a shame really because the hotel wasn't fully booked. It could have made up for the inconvenience caused. So, overall, service was average.

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Thank shaznoir
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear shaznoir, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Sorry to hear you had a disappointing stay with us. I can assure you this isn't our usual standard. We are committed to maintaining high standards of service to ensure our guests have a rewarding stay. Your feedback will used to...

Townsville, Australia
Reviewed 4 November 2015

I stayed here almost 4yrs ago when it was a Holiday Inn. Recently stayed here again in October for 1 night. I booked the room online and got a great deal for being a government employee. I also signed up for the Hilton Honors club at the same time as booking. We were greeted with smiles and check in was...

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Thank wifeofanaussie
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear wifeofanaussie, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. As one of our valued Hhonors guests your feedback is most valuable. Great to hear you had an enjoyable stay with us along with our warm and caring service. You can always count on us for a comfortable and relaxing stay....

Oceanside, California
Reviewed 31 October 2015

This is a great hotel to stay in during a visit to Cairns. It's located just off the Esplanade, so it's very easy to get just about everywhere in town. And because Cairns is so small, it's very easy to walk to almost everywhere from the hotel. I arrived in the early evening and there were no issues with check-in....

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Thank Bijoucache
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Bijoucache, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. As a Hilton Honors member you are one of our most valued guests. Delighted to hear you had a great stay with us and took advantage of our convenient location. We are within walking distance to all the popular attractions, shops...

Homosassa, Florida
Reviewed 31 October 2015

We arrived after a 24 hour trip from Tampa. Our room was very comfortable - the beds were great. We slept most of the next day. Once we were mostly recovered we met with their Tour Desk operator and told her or two main goals for our visit (to go to the rain forest and to snorkel the barrier reef)....

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Thank 5315Bob848
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear 5315Bob848, Thank you for taking the time to write a review via TripAdvisor. Great to hear you had a comfortable and relaxing stay with us along with our convenient location. Our water view location along the Esplanade is close to popular restaurants, shops and attractions. Our tour desk coordinator will be pleased to hear you wonderful feedback. The team...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: €100 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Cairns staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The high floors offer the best view.”
 of 5 bubbles alanmN484CI, 27 Mar 2017 | Read review
“choose the ocean view”
 of 5 bubbles joycec635, 22 Mar 2017 | Read review
“Request a room with balcony and ocean view”
 of 5 bubbles roberthR4591NF, 21 Mar 2017 | Read review
“always book mountain veiw”
 of 5 bubbles ghuett2016, 20 Mar 2017 | Read review
“Balcony is lovely”
 of 5 bubbles Bchgrl9, 18 Mar 2017 | Read review
5 of 5