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Quay West Suites Brisbane

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#63 of 158 Hotels in Brisbane
Certificate of Excellence
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Quay West Suites Brisbane
Quay West Suites Brisbane
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533 Reviews from our TripAdvisor Community

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Showing 524: English reviews
Reviewed 3 November 2014

The room and location at Quay West Brisbane was generally very good but overall was way too expensive. Having our bill placed under the bedroom door overnight (and calculated wrongly) before we had even gone to check out didn't impress as didn't the meal in the restaurant. An icecream sundae consisted of 2 small scoops of icecream sprinkled with hundreds...

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Helpful?
Thank jb004
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear jb004, We sincerely appreciate your balanced review of your recent visit - thank you for taking the time to highlight the areas where we can increase our level of guest satisfaction. We do provide express an check-out service to allow guests to review their account prior to departure however I apologise if this was not clear from the invoice...

Rockhampton, Australia
Reviewed 1 November 2014 via mobile

This was our second visit, great hotel close to everything. Our room was very clean. The wine was $25.00 for a very small bottle!! No need to charge that much, Surely if they lowered the price they would sell more and make more in the end! Found that the male staff were very friendly and accommodating. Females were there just...

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Helpful?
Thank emma s
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Emma S, It is always a pleasure to receive feedback from a regular guests - we are delighted that your second stay lived up to the high standards of your first visit also. We look forward to continuing to host you on future visits! Regards Mat - Hotel Manager

Alstonville, Australia
Reviewed 30 October 2014

A Bledisloe Cup weekend with friends up from Sydney. A 2 bedroom apartment with views over the Botanic Gardens and across the river. A clean, spacious living area with generous balconies to maximise views. A four minute walk to the CBD or a stroll through the gardens, it is a great location. Most of all the service was the best...

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Helpful?
Thank Ern S
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Ern S, Whilst our location and apartments are certainly memorable, it is without doubt the warm and accommodating service provided by our team which sets Quay West apart - thank you for also recognising this. Thank you for being a part of the Quay West tradition. Mat - Hotel Manager

Oakey, Australia
Reviewed 29 October 2014

Loved the vantage point to watch colour me brisbane. That was a bonus. Staff were very helpful and went out of their way to assist. Great size rooms. Highly recommend and would return for longer next time

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Helpful?
Thank NandTofH
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear NandTofH, Your positive feedback is warmly received and our team will be very pleased to know that their genuine service made such a difference to your time away. We hope you are able to enjoy our hospitality a little longer next time. Warm regards Mat - Hotel Manager

Adelaide, Australia
Reviewed 19 October 2014

This is a great hotel ..its proximity to the river and QUT is wonderful. Pool is nice too. we had a private dining room which was well served and the breakfast bar was quick and efficient and had a great menu.

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Helpful?
Thank RicardoSarre
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear RicardoSarre, Our unique location provides a wonderful base from which to explore Brisbane and I hope that you were able to make some time to see the sights while you were with us. Our restaurant team have a fantastic ability to bring an event to life and I will pass on your compliments to them also. Thank you for...

hobart
Reviewed 15 October 2014

Probably not the cheapest place to stay in Brisbane but the location was good (opposite the Botanical Gardens) and the apartment was good. Our package included daily brekkie which was really nice. We opted for the continental breakfast which consisted of a buffet with lots of options. Staff were helpful and friendly. I even made use of the pool and...

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Helpful?
Thank mintie
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Hi mintie, Thanks so much for your positive comments; a fantastic breakfast is the key to a great day so we are delighted we were able to provide the options you needed in this area. Our stunning recreation facilities also make for a great stay and we are pleased you made the most of these. We really look forward to...

logan qld
Reviewed 1 October 2014

Very nice Weekend had by All...great space ...great view...great Dinner...Service and staff were all 9 out of 10.....that's only because I don't give out 10. Nothing was to much trouble for anyone...great time

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Helpful?
Thank jeffmLoganQld
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear jeffmLoganQld, Thank you for taking the time to share your experience with the TripAdvisor community; we were pleased to know that everyone enjoyed their time away and wish to thank you for the recognition of the warm service provided by my team. We look forward to seeing you again and will be striving to get a perfect '10' from...

Reviewed 1 October 2014 via mobile

We booked this hotel while waiting to collect our bags following our arrival from LAX! From the start, the gentleman on the phone was more than helpful - telling us to come straight to the hotel and offering an early check in at 8am. We'd hardly pulled up in our taxi and our 7 large bags had been removed and...

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Helpful?
Thank JetEd
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear JetEd, The entire team at Quay West Brisbane are extremely proud of the uniquely-warm service style that we bring to each interaction and we are very thankful for your recognition of this. It is pleasing to note that this was on display throughout your time with us and we look forward to demonstrating this again when you are next...

Reviewed 28 September 2014

We recently stayed at Quay West in Brisbane and though many aspects of our stay were impressive, we were less than satisfied with some of the service and definitely not happy about an undisclosed cost on arrival. We booked a deal through wotif and paid for our stay upfront (with our only remaining cost to be parking on arrival). However,...

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Helpful?
Thank Happyrock1
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Happyrock1, We very much appreciate your balanced review which, for the most part, celebrates the strong service and comfortable apartments at Quay West Brisbane. I am sorry that several interactions with my service team did not live up to our renowned high level and wish to reassure you that this is not indicative of our usual service. I apologise...

Reviewed 25 September 2014

The apartments are spacious and comfortable, very clean and nicely decorated, parts need updating, but that's being picky. A separate laundry was nice for our 4 day stay. Love the position and the view, great sized balcony to relax on. At present building works were going on next door, this made it difficult walking to and from the hotel, but...

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Helpful?
Thank Alison U
Mat F, General Manager at Quay West Suites Brisbane, responded to this review

Dear Alison U, Thank you for taking the time to share your story with the Trip Advisor community - we are most grateful for your kind words and were delighted to hear that your stay was enjoyable. We have been advised that some of the access restrictions currently in place for pedestrian safety will be removed over the coming months,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: €129 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#58 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
6 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good value with Accor Plus discount”
Rollyone855, 9 Apr 2017 | Read review
“Ask for a room looking over the botanic gardens”
ch2013, 30 Mar 2017 | Read review
“Ask for a river view”
MeganD339, 13 Mar 2017 | Read review
“Pay a little extra and book a River view room.”
KerryM187, 11 Mar 2017 | Read review
“We were on the 20th floor overlooking the park excellent”
442allenr, 5 Mar 2017 | Read review
5 of 5