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Hotel Jen Brisbane

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#33 of 162 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Brisbane
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964 Reviews from our TripAdvisor Community

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Showing 942: English reviews
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Mackay, Australia
Reviewed 2 days ago NEW

Central area for walking around CBD. Great area for train travel. 100m from train station. Beautiful Roma St Parklands at back door. Very comfortable rooms. Helpful staff. Great food and drink areas close by

Review collected in partnership with shangri-la.com
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Helpful?
1Thank wayne_camille
Echuca, Australia
Reviewed 3 days ago NEW

Stayed here for a business conference and was very happy with the room as it had a large window overlooking the city. Check in was quick and friendly. The conference was well catered for by the Hotel and food was very nice and plentiful. We ate one night in the restaurant on site and had the calamari salad which was...

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Helpful?
1Thank Ashley M
Wollongong, Australia
Reviewed 3 days ago NEWvia mobile

Whilst this hotel is situated at the location of the old Holiday Inn in Brisbane - it's more than just a name change. This hotel has been softly refurbished to give it a fresh feel and it definitely works! The rooms are comfortable and the ammenities are all there - it's what you'd expect from a hotel chain that's related...

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1Thank Broncos4Eva
australia
Reviewed 1 week ago NEW

Very convenient,location. Very comfortable mattress/pillows. Clean room even with extra towels. Friendly staff. Parking adjacent to hotel so convenient and easily accessible. Plenty of parking available.

Review collected in partnership with shangri-la.com
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Thank denAustralia
sydney
Reviewed 1 week ago via mobile

The service at this hotel is very unsatisfactory Prior to arriving I asked about security bond I was told 50 on cc or cash. On arrival we were told 50 cc and 100 cash. They agreed to the 50 cash after some discussion which should not have occurred We booked the room for Friday through Groupon which included breakfast and...

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Helpful?
Thank samsonSydney
Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

Stayed for a night in this hotel and we were really happy with our choice. The hotel has a perfect location if you want to explore Brisbane on foot. Literally in the city center and close to the board walk and plenty of restaurants, pubs and bars. The service was great and the room was big and spacious. Big plus...

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Helpful?
Thank JeLundgren
Rockhampton, Australia
Reviewed 1 week ago

While this was only an overnight stay, I was completely satisfied with the room and service provided. This is my third stay and love having the close convenience of train services to get around Brisbane and walking distance to CBD and Roma Street Parkland.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank NLB80
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear NLB80, Thank you for sharing your positive review with us. I am glad you enjoyed the simple pleasures we have to offer through our facilities and services. I look forward to welcoming you back to Hotel Jen Brisbane for your fourth stay very soon and have a great day. All the Best, Zac Hope General Manager

Tannum Sands, Australia
Reviewed 1 week ago

Stayed overnight on a recent visit to Brisbane. Very comfortable bed with great linen. Exceptionally clean. Nice amenities in bathroom. Had breakfast in Nest restaurant and was very satisfied with service and seletions

Review collected in partnership with shangri-la.com
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Helpful?
Thank brodica
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear brodica, Thank you for staying at Hotel Jen and taking the time to review your experience. We are really pleased to have been able to leave a lasting impression on you. Looking forward to welcoming you back in the near future. Kind Regards, Zac Hope General Manager

Reviewed 1 week ago via mobile

Okay, so for the price of this hotel you'd expect gold plated pillowslips... well exact opposite we had spaghetti marinated quilt covers and the cleanliness of the apartment wasn't overly pleasant. The daytime house keeping never collected our rubbish or glassware from the first night, never replenished the milk sachets or complimentary water bottles which happen to be your only...

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Helpful?
Thank Tim L
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Tim L, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all of our guests. Clearly this time we fell short, and for that I am...

Gold Coast, Australia
Reviewed 1 week ago

We love staying at the Jen, walking distance to everything - shopping, Suncorp Stadium, Southbank. Staff are friendly and super efficient! Free WiFi that actually works! Rooms are always clean and well appointed - it's our "go to" hotel - always! :o)

Review collected in partnership with shangri-la.com
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Helpful?
Thank VickB69
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear VivkB69, It's wonderful to hear that we were able to exceed your expectations during your stay with us and thank you for being a loyal guest. We have put a lot of thought into our room design and all the little extras that really make our guest's time with us memorable. Our location is centrally located and very hard...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: €80 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Cheap Tickets and Priceline so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#33 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
14 questions
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Lismore, Australia
Cranbourne, Australia
over a year ago
bb11 lancs
1 month ago
2 months ago
Townsville

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the corners have better views”
 of 5 bubbles ashleymG9693GJ, 23 Mar 2017 | Read review
“12th floor and up are quiet”
 of 5 bubbles Equitecnoc, 13 Mar 2017 | Read review
“We had an executive suite on floor 13 which had views of the city and river.”
 of 5 bubbles Ryokoka, 25 Feb 2017 | Read review
“Higher room would provide better views”
 of 5 bubbles Zeddog, 24 Feb 2017 | Read review
“Would say 11th floor and above would be ideal. Try the 13,s ie. 1013 etc. Ours was a corner suite with large windows.”
 of 5 bubbles Westerner11, 20 Feb 2017 | Read review
5 of 5