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Pier One Sydney Harbour, Autograph Collection

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#28 of 179 Hotels in Sydney
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Pier One Sydney Harbour, Autograph Collection
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2,112 Reviews from our TripAdvisor Community

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There are newer reviews for Pier One Sydney Harbour, Autograph Collection
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Showing 2,049: English reviews
Perth, Australia
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 September 2015

I stayed here for 3 nights in August 2015 and had a reasonable experience. The location is fantastic being just under the harbour bridge but the rooms are a let down. The one I stayed in was an odd shape with no view and quite small. The most annoying part of the stay is noise that the waste water makes... More 

Helpful?
1 Thank Lance C
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Lance C., Thank you for taking your time in writing this feedback in regards to your recent stay at Pier One Sydney Harbour, Autograph Collection. I am very disappointed to learn of your experience with us. Please accept my sincerest apologies for not meeting your expectations during your stay. I have shared your comments with the appropriate hotel teams... More 

Canberra, Australia
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 September 2015

I just got back from a 1 night stay at Pier One and it was without a doubt the best hotel I have stayed at in Australia. Not only were the staff friendly and welcoming, the hotel itself is absolutely stunning with breathtaking water views! I stayed in a Waterside King which was perfect! I will definitely be back soon!!!!

Helpful?
Thank Teisha77
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Teisha77, Thank you for taking the time in writing a feedback regarding your very recent stay here at Pier One Sydney Harbour, Autograph Collection. It is so great to hear about how much you enjoyed your stay at Pier One, and it would be just such a pleasure to have you back staying with us! We hope to be... More 

Nelson Bay, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 September 2015

Good service from pleasant staff who were very helpful. Nice clean room with good sized comfortable bed. Bathroom lighting not good for make-up though. Really good continental breakfast with delicious and interesting choices.

Review collected in partnership with this hotel

Helpful?
3 Thank jeananddavidlewis
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear jeananddavidlewis, Thank you for your feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. I am glad to hear you enjoyed your stay, however concerned about the stars you have given the overall review. Whenever you have a minute, please feel free to contact me via the below stated email address to discuss issues or fields... More 

Sydney, Australia
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 September 2015

I stayed recently with my wife and family and were treated like Royalty with an attention to detail and eagerness to please simply stunning. Our rooms were ready early, our meals and bar service was amazing, such a relaxing and ideally located hotel. We were very pleased to note the Non smoking along the waterfront terrace below our rooms as... More 

Helpful?
Thank Funaussie59
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Funaussie59, Thank you for taking the time in writing this wonderful feedback in regards to your recent stay at Pier One Sydney Harbour, Autograph Collection. I'm just thrilled to learn of your very positive experience you had at Pier One. Feeling to be treated like royalty is the best we are able to achieve through our staff service. Therefore... More 

Perth, Western Australia, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2015 via mobile

This hotel is in a great location. That's the good part. It wasn't big enough to cater for a conference. There was not enough space and the food was substandard and had no understanding of gluten free food. The rooms are small and the beds lumpy. I would not go there again or recommend it to my friends.

Helpful?
1 Thank MeeganColgan
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear MeeganColgan, Thank you very much for your feedback on your recent stay at Pier One Sydney Harbour, Autograph Collection. I am disappointed to learn about your experience. Whenever you have a minute, please don't hesitate to contact the below email address to discuss further issues and inconveniences you have experienced during your stay at Pier One. With kindest regards,... More 

Perth, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 September 2015

Just stayed for a work conference the rooms are lovely very very clean staff would go above and beyond their customer service is so impressive. They really capitalise on their location and to sit on the water in the afternoon sun with a nice glass off bubbles was bliss

Helpful?
Thank Belindy2013
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Belindy2013, Thank you very much for your feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. We are so glad you enjoyed your conference here, it's always great to have a nice location when at work. You should come and enjoy Pier One for leisure, maybe with your partner? Until next time, Harry Singh Director of... More 

Winston-Salem, North Carolina, United States
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 September 2015

Long day flying international and then arriving at the hotel was a grand experience. Thanks Marriott for the attention to detail. When you first walk in you checkin right at the door. You are greated with a smile and simple process. Cab ride from airport was about 60 aus dollars. We had a beautiful room with a view of the... More 

Helpful?
Thank Scott C
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Scott C., Thank you very much for taking the time in writing such wonderful and detailed feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. I am thrilled to learn about your positive experience, and it is such a pleasure to be called your new favorite place in Sydney - we are so happy about this.... More 

Los Angeles, California
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 11 September 2015

As a Marriott Platinum Premier member, I have stayed in a lot of hotels, and this one is one of my absolute favorites. The location is great, the view is perfect, the staff is super friendly. The hotel overlooks the bay (but not the opera house). From this location it is easy to get any where in the city with... More 

Helpful?
Thank sypder
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear sypder, Thank you very much for your feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. It is of our highest object to go beyond our guests expectations and deliver exceptional customer service, therefore it is great to learn that we reached this goal with you as a valued Marriott platinum member. Being called one of... More 

Brisbane, Australia
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 September 2015

This is my second review for this hotel. My first was when they had just changed hands- and things were a bit clunky. I also had a nasty experience with a room mishap- which was not handled all that well at the time. Now they seem to have most things together. Staff are still clunky with their service- but the... More 

Helpful?
Thank Rosemary C
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear Rosemary C., Thank you very much for taking your time to write this very detailed feedback in regards to your recent stay at Pier One Sydney Harbour, Autograph Collection. Feedback such as yours allows us to continuously work on different issues to increase customer satisfaction and grow our potential, therefore I really appreciate you bringing those two main issues... More 

Hong Kong, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 September 2015

We loved this hotel and its excellent staff. The location in Sydney couldn't be better as you can walk to The Rocks with all its shopping, restaurants, and historical attractions, plus there is plenty of urban fun in the immediate vicinity of the hotel (e.g., museum, running trail along the water, theater, bars, and restaurants -- very high end area... More 

Helpful?
1 Thank William R
Pier_One_Syd, Director of Operations at Pier One Sydney Harbour, Autograph Collection, responded to this review

Dear William R., Thank you so much for your awesome feedback regarding your recent stay at Pier One Sydney Harbour, Autograph Collection. I am thrilled to hear about your stay, and have directly shared your comments with the whole team as I believe they will be just as thrilled as I am to hear about your experience. Please come by... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. This luxury hotel in Sydney also offers a smoke-free environment, valet parking and 24-hour security. ... more   less 

Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Region: Australia > New South Wales > Sydney
Price Range: €173 - €373 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#21 Business Hotel in Sydney
#27 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
#28 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Pier One Sydney Harbour, Autograph Collection staff and other travellers.
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Questions? Get answers from Pier One Sydney Harbour, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“harbour view rooms are lighter and nicer”
 of 5 bubbles adampies, 1 Dec 2016 | Read review
“Upgrade if you want to include full breakfast, top floors are quieter.”
 of 5 bubbles 29sylviak, 1 Dec 2016 | Read review
“stayed in 214 admiral suite. Amazing choose this is you can for a special occasion.”
 of 5 bubbles 687laylam, 29 Nov 2016 | Read review
“Waterside room”
 of 5 bubbles 657mayurij, 29 Nov 2016 | Read review
“Ask for a room facing the water”
 of 5 bubbles ExperienceCollectorPDX, 21 Nov 2016 | Read review
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