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Pier One Sydney Harbour, Autograph Collection

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#28 of 179 Hotels in Sydney
Certificate of Excellence
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Pier One Sydney Harbour, Autograph Collection
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2,110 Reviews from our TripAdvisor Community

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Showing 2,047: English reviews
Irvine, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 days ago NEW via mobile

We had a wonderful stay here. The location -- almost under the famous Harbour bridge is unbeatable. The service is top notch, and I especially liked the breakfast that had a wide variety of pastry, an omelette bar and especially a magnificent cereal selection -- better than any I can recall. One day we had a bit of a problem... More 

Helpful?
Thank ddell2
Sydney
Level Contributor
35 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 days ago NEW

Stayed here for a conference and got upgraded to a corner suite. Have stayed here a few years ago and it was pretty good - but is now so much better. Has received a great refurbishment of the public rooms and the bedrooms, especially the bathrooms. My suite was wonderful - nice light colours, high quality fixtures/fittings, great bed, massive... More 

Helpful?
Thank adampies
Melbourne, Australia
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 days ago NEW

`Friendly helpful staff, upgraded to a room with a view, albeit not the harbour bridge but a view to the ocean. Very clean and modern. Full buffet breakfast for extra cost, but worth it as most close by caffee's are very pricy, within walking distance to harbour bridge climb, ferries, opera house and walking to city centres about 20min. A... More 

Helpful?
Thank Sylvia K
Wagga Wagga, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

My family had two rooms at Pier One for three nights. We paid the extra price (around $600 / night) for a harbour view room. We booked weeks in advance and on arrival found our level 3 rooms were at the end on Walsh bay. There are no balconies so we could not " look around the corner " to... More 

Helpful?
2 Thank ellisonk54
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback, we have shared these comments with the team and will investigate further. I would like to talk to you further about your experiences. Could you contact Amy In the executive office when you have a moment. More 

Muswellbrook, Australia
Level Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 5 days ago NEW via mobile

Back to the hotel after an extended break. Arrived offered champagne on arrival, twisted our arm about a room with a balcony and a view of the Harbour Bridge. Now having worked on the bridge when I was 20 and an eternal soft spot, away we went. The room was luxurious beautifully appointed, just lovely. Balcony was enormous, the view... More 

Helpful?
Thank rojpix
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your feedback, we have shared your comments with the team and hope to see you again soon. More 

Perth, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Stayed in the admiral suite. I highly recommend it. Stunning. and the service was second to none right from reception to the cleaning staff. Highly recommended. Close walk to the rocks and was a bespoke experience. I never felt like just a number.

Helpful?
Thank Layla M
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Great to hear you would highly recommend the Admiral Suite, we hope to see you again soon. More 

Auckland, New Zealand
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

Staff here are fantastic, so nice, but not over the top. Accomodation was clean and tidy and well presented, but had a lack of natural light (heritage building I suppose) Breakfast was lovely, lots on offer. Location was great, a short walk or short taxi ride to local restaurants or attractions. has a lovely outdoor area for a drink, sat... More 

Helpful?
Thank WALLBANK4
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your wonderful feedback on our staff and location. We have shared your feedback with the team and hope to see you again. More 

Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 days ago NEW

We loved this hotel! The service is amazing! When we arrived, after an 18 hours flight, we were greeted with orange juice and check in was simple. They were able to accomodate early check in and we had our room ready by 10 am. We were a little hungry after the flight and they had a buffet breakfast at The... More 

Helpful?
Thank Mayuri J
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

We are so glad our service was amazing. Thank you for such great feedback. More 

Dallas, Texas
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 days ago NEW via mobile

This was my first stop in Australia and I loved the location and team. I tend to prefer boutique hotels and this one delivered. I was greeted with smiles and friendly teams members through out my stay. I also felt like there was a sense of urgency from the team but in the most warm friendly way. I loved just... More 

Helpful?
2 Thank Adrienne S
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

We are so glad to hear you would highly recommend Pier One. Thank you for your great comments we hope to see you back again. More 

Sydney, Australia
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

First, pick your room carefully. Lower floor street side very claustrophobic. It is worth paying more for a waterside room. Food - oddly bland. Under seasoned, sometimes under sometimes over cooked. Really erratic quality. When good great but often just misses the mark Service quirky. Staff keen enough but often forget to follow through. Yes yes but then they don't... More 

Helpful?
2 Thank Ask n
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. We will share these comments with the team. We look forwards to seeing you again in January. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. This luxury hotel in Sydney also offers a smoke-free environment, valet parking and 24-hour security. ... more   less 

Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Region: Australia > New South Wales > Sydney
Price Range: €174 - €372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#21 Business Hotel in Sydney
#27 Family Hotel in Sydney
#27 Romantic Hotel in Sydney
#28 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Pier One Sydney Harbour, Autograph Collection staff and other travellers.
22 questions
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Questions? Get answers from Pier One Sydney Harbour, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“harbour view rooms are lighter and nicer”
 of 5 bubbles adampies, 1 Dec 2016 | Read review
“Upgrade if you want to include full breakfast, top floors are quieter.”
 of 5 bubbles 29sylviak, 1 Dec 2016 | Read review
“stayed in 214 admiral suite. Amazing choose this is you can for a special occasion.”
 of 5 bubbles 687laylam, 29 Nov 2016 | Read review
“Waterside room”
 of 5 bubbles 657mayurij, 29 Nov 2016 | Read review
“Ask for a room facing the water”
 of 5 bubbles ExperienceCollectorPDX, 21 Nov 2016 | Read review
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