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Mercure Sydney

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#59 of 174 Hotels in Sydney
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Sydney
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4,701 Reviews from our TripAdvisor Community

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Showing 4,408: English reviews
Nowra
Reviewed 1 week ago

The overall stay was ok but had some problems. We checked in early and left our bags with the conceige as we would be away all day and was told that our bags will be in our room when we come back. We arrived back very late and no bags in our room and the sofa bed for the kids...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Hilary R
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Hilary Thank you for sharing your review of your experience at Mercure Sydney. Although your overall stay was most satisfactory, I sincerely apologise for the inconvenience caused due to your luggage not delivered to your room, the sofa bed not made and the shortfall of amenities. Please rest assured that I have followed up with both our Chief Concierge...

england
Reviewed 1 week ago via mobile

1: The hotel was lovely right by central station and near darling harbour. 2: We were greeted by the the staff at reception and show to our room, The only downside I had was the room they gave us looked over the roofs at the back so the view wasn't good but I went to reception and told them I...

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Helpful?
Thank widdowsons
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear widdowsons Thank you for your review of Mercure Sydney. I am pleased to read you enjoyed the hotel's convenient location and the helpful friendly service provided by our staff. We are also looking forward to the completion of the light rail - it will certainly make travelling around the city much more easier. I appreciate your feedback and look...

Gold Coast, Australia
Reviewed 1 week ago

Second time I stayed at this hotel. Staff are always very friendly and welcoming. Great, central location. Easy to get to from the Airport, easy to access the CBD. Love the fact that they have a pillow menu (I love a good feather pillow). Swimming pool a bit underwhelming... Room was clean and bed comfy. Room had a lovely view...

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Helpful?
Thank ssut76
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear ssut76 Thank you for sharing your review of Mercure Sydney. I am most pleased you and a lovely stay, enjoying the friendly service provided by our staff, the hotel's ideal location and the facilities available. I appreciate your comments and I look forward to seeing you back soon. Kind regards Daniel Barnard General Manager

Hobart, Australia
Reviewed 1 week ago

Was delighted upon check-in to find that we were given an upgrade to a Privilege room, despite using a free night I get for being a silver member of the Accor Club. The hotel is very close to Sydney's Central Station. We ate dinner and breakfast in the hotel dining room which was very nice.

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Helpful?
1Thank Elizabeth P
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Elizabeth Thank you for your positive comments. I am most pleased you had a delightful experience with us, enjoying the complimentary upgrade and the delicious meals in our restaurant. I appreciate your loyalty and look forward to the opportunity of welcoming you back in the near future. Kind regards Daniel Barnard General Manager

Wangaratta, Australia
Reviewed 1 week ago

Very close to Central Station and in walking distance to many attractions. Room was clean and confortable and the staff very helpful. Enjoyed dinner at the hotel after a long day out and about. Walking distance to Darlling Harbour and the many restuarants in the area.

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Helpful?
Thank Joanne Elaine M
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Joanne Elaine M Thank you for posting a review. I am most pleased you had a comfortable stay with us, enjoying the hotel's convenient location and the services and facilities available. I appreciate your positive feedback and look forward to the opportunity of welcoming you back soon. Kind regards Daniel Barnard General Manager

Peterborough, United Kingdom
Reviewed 1 week ago

We didn't spend very long in the hotel as we had a very early flight back to London but the staff were fantastic, booked a taxi for us without asking, upgraded our room and couldn't do enough to help. Ideally suited for the airport, the room was large and comfortable and clean.

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Helpful?
Thank debbiewood
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear debbiewood Thank you for sharing your positive review. I am most delighted you had a great stay, enjoying the excellent service provided by our staff. We look forward to the opportunity of welcoming you back in the near future. Kind regards Daniel Barnard General Manager

Singapore, Singapore
Reviewed 1 week ago via mobile

The Mercure Sydney has one of the slowest wifi speeds I have ever encountered in a first world country. Emails took forever to load and the wifi kept on disconnecting every 5 mins. I was unable to work effectively in the hotel and conference calls were cut off halfway. It is unacceptable in this day and age for a business...

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Helpful?
Thank Edward3232
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Edward Thank you for your review. I sincerely regret the inconvenience caused due to the slow wifi. Please rest assured that I have followed up with our internet service provider to ensure the issues your raised are addressed accordingly. I do hope to have the opportunity of welcoming you back to better serve you in the near future. Kind...

Shanghai Region, China
Reviewed 2 weeks ago

What a terrific welcome I received on my visit to the Mercure in Sydney. It was the first time that I have stayed there, but the welcome will ensure that I return. Special recognition to Sonia and Matthew on the front desk. I arrived from Shanghai and took the train from Sydney International Airport to Central Station; extremely convenient. It...

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Helpful?
Thank Peter A
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Peter Thank you for taking the time to share your detailed review of Mercure Sydney. I am delighted your stay with us was most pleasant, highlighting the excellent service provided by our staff. I have passed on your comments to the team. We look forward to welcoming you back when next you visit Sydney. Kind regards Daniel Barnard General...

Reviewed 2 weeks ago via mobile

Very nice rooms and even better location. Food at your door step and public transport very useful. Staff lovely and the hotel seems to be always humming. Day or night. bar on floor level very hospitable and not bad priced.

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Helpful?
Thank Tamara S
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Tamara Thank you for posting a review of your experience at Mercure Sydney. I am most pleased you had a great stay, enjoying the hotel's ideal location and the friendly service provided by our staff. We look forward to the opportunity of welcoming you back in the near future. Kind regards Daniel Barnard General Manager

Reviewed 2 weeks ago via mobile

Room was clean and relatively spacious. Rates were reasonable (booked direct in advance) and staff courteous. The buffet breakfast was delicious. Located close to Central Station in walking distance of main shopping area and Darling Harbour, which has plenty of restaurants and fast food outlets. We walked to Sydney Harbour (bridge, Opera House, Royal Botanics) which is 2.5km away.

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Helpful?
Thank Dave S
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Dave Thank you for your review of Mercure Sydney. I am pleased to note your overall stay was most satisfactory, enjoying the facilities and services available. We look forward to the opportunity of welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more   less 

Additional Information about Mercure Sydney

Address: 818 - 820 George Street | Ultimo, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Price Range: €125 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney 4*
Number of rooms: 517
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Expedia, Orbitz, Cancelon, Priceline, ACCOR, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Mercure Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Sydney Hotel Sydney
Accor Sydney
Hotel Style:
#28 Family Hotel in Sydney
#37 Business Hotel in Sydney
#44 Romantic Hotel in Sydney
#54 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney staff and other travellers.
37 questions
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Questions? Get answers from Mercure Sydney staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room high up on the privilege floor (I think it was 13th) lovely and quiet.”
ElizabethP164, 14 Apr 2017 | Read review
“Corner room on the 9th floor large and quiet.”
CarolynA751, 8 Apr 2017 | Read review
“Get an upgrade to a suite if they offer it to you, its worth it.”
kazz1, 29 Mar 2017 | Read review
“High floor where you may get a glance of the city view, hopefully.”
CHIONG, 24 Mar 2017 | Read review
“Higher floors enjoy a nice view onto city.”
915vipulc, 18 Mar 2017 | Read review
5 of 5