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Mercure Sydney

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#56 of 178 Hotels in Sydney
Certificate of Excellence
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Mercure Sydney
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4,565 Reviews from our TripAdvisor Community

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Showing 4,281: English reviews
Wingham, Australia
Reviewed yesterday NEW

Our stay at the City Mercure was outstanding. Easy access from Central station, quick check in and clean rooms. Customer service was great as they were friendly, informative and effective. Great place to stay with a young family.

Review collected in partnership with Mercure Hotels
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Helpful?
Thank EmmaTimmo76
NSW
Reviewed yesterday NEW

The locations great and the rooms are very nice with comfortable beds and clean facilities. The problem I hound was the lack of communication between the hotel and the restaurant. I had prepaid a 2 course dinner which included a bottle of water and a glass of wine. Even though I told them my room number I had to repeat...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank CarolynNsw
Pukekohe
Reviewed yesterday NEW

One of the features of this hotel I have found over the years is the consistency across all areas. Check in is handled efficiently, rooms are always clean and the ongoing service is first rate. If you need anything there is always a ready response. The proximity to nearby transport systems is a plus as is the proximity to many...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PukekoheBails
Avoca Beach, Australia
Reviewed 2 days ago NEW

What a fabulous place to stay in the City! So close to all Sydney highlights, a minutes walk to Chinatown and theatre and Central station for a 10 minute train ride to Circular Quay and Sydney harbour. Great comfortable clean rooms, staff helpful and friendly. Bar on the ground floor for Cocktails and the breakfast buffet delicious and fresh.

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Helpful?
Thank Leanne M
Reviewed 4 days ago NEWvia mobile

The staff here are disgustingly rude who have strong egos & will do nothing to help you. Wheeled all 3 suitcases by myself to the lobby, and when I went to check in the woman who spoke with me was so rude & when I asked for the manager she was even WORSE. Telling me "don't cut me off when...

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Helpful?
Thank Naomi M
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Naomi I am sorry to ready of your disappointment with your recent stay. Here at Mercure Sydney we take pride in the excellent service provided by our staff and I am quite surprised at your comments. I have therefore investigated your concerns raised and it seems our staff were following policies and procedures upon check in by requesting a...

Castleford, United Kingdom
Reviewed 4 days ago NEWvia mobile

Nice stay. Concierge very knowledgeable about finding restaurants and anywhere you would like to go. Taxi service is very fast and friendly. Only bad thing I can say is that at breakfast it wasn't frequently topped up, and ran out of a lot of food at the same time.

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Helpful?
Thank George85GRC
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear George Thank you for your review of Mercure Sydney. I am pleased to note your overall stay was most satisfactory, enjoying the efficient service provided by our concierge. I have also followed up with the Food & Beverage Manager regarding the lack of breakfast items being topped up and this has been addressed with his team to ensure this...

Toronto, Canada
Reviewed 4 days ago NEW

Conveniently located at Central Station. There is a Hop-on Hop -Off bus stop around the corner, making the site seeing and city touring very easy. Comfortable room but lacking storage ie. drawers or shelfs to unpack . There is no place to put toiletries in the bathroom. There is a pub and the restaurant . We tried the pub that...

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Helpful?
Thank Sophie C
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Sophie Thank you for sharing your review of your recent stay at Mercure Sydney. I am delighted you enjoyed the hotel's convenient location and our comfortable rooms. I have also taken on board your constructive feedback and advise we will be undertaking many upgrades around the hotel which includes a light refurbishment of the rooms and bathrooms. I appreciate...

Launceston, Tasmania, Australia
Reviewed 4 days ago NEW

Good location, walking distance to darling harbour and lots of places for a bite to eat. We were disappointed in the room it wasn't clean, TV didn't work had to get fixed, shower shot water everywhere, bed was so terrible we had to prop mattress up with spare bedding. Nightmare!!

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Helpful?
Thank Susan T
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Susan, I am sorry to read that you did not have a great experience with us. I would like to follow up on the issues your raised and would appreciate if you could contact us to advise the room number you occupied and dates of your stay by emailing me on h2073@accor.com or phone (02) 9217 6603. My apologies...

Macclesfield, United Kingdom
Reviewed 5 days ago NEWvia mobile

Close to the central station and business district the Mercure is also only a short walk from Darling harbour and the new exhibition and conference centre. Even though we bought an upgrade to a superior room (after 23 hours of travel you want a shower..NOW!) the rooms are not that large. Although we were staying two nights you are still...

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Helpful?
Thank Mike R
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Mike Thank you for your review of Mercure Sydney. I am pleased your overall stay was most satisfactory, enjoying the hotel's convenient location and the great views from our superior rooms. I appreciate your comments and look forward to the opportunity of welcoming you back soon. Kind regards Daniel Barnard General Manager

Auckland Region, New Zealand
Reviewed 6 days ago NEW

Got two rooms at the Mercure and thought when booked I was far from town but this was a great spot and everything was close, just a short walk to Darling Harbor and we where also by the train so was fast to get anywhere we needed from this location

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sayersclan
Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Sayersclan Thank you for your review of Mercure Sydney. I am most pleased you had a great stay, enjoying the hotel's ideal location. I look forward to the opportunity of welcoming you back when next you visit Sydney. Kind regards Daniel Barnard General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions, making it the perfect choice when travelling for both business and leisure. Boasting 517 modern contemporary accommodation rooms over 14 floors, these rooms have been designed for guests requiring a combination of convenience and comfort. Unique facilities include 24-hour room service, 24-hour indoor rooftop swimming pool, gym with air-conditioning, sauna, 2 restaurants and secure parking. ... more   less 

Additional Information about Mercure Sydney

Address: 818 - 820 George Street | Ultimo, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Price Range: €118 - €282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney 4*
Number of rooms: 517
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, ACCOR, Travelocity and Agoda so you can book your Mercure Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Sydney Hotel Sydney
Accor Sydney
Hotel Style:
#28 Family Hotel in Sydney
#37 Business Hotel in Sydney
#44 Romantic Hotel in Sydney
#52 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney staff and other travellers.
36 questions
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Perth, Western Australia

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Questions? Get answers from Mercure Sydney staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“More pillows to select from. ”
 of 5 bubbles EmmaTimmo76, 20 Jan 2017 | Read review
“Stay anywhere but here.”
  • small sized bathroom, glass didn't keep water from getting on the floor
  • shows damage to the wall in the room
  • Shows the small size of the room
 of 5 bubbles Dee111957, 12 Jan 2017 | Read review
“Two rooms on each floor have a lovely balcony overlooking the city”
 of 5 bubbles davidcD1234KX, 9 Jan 2017 | Read review
“My room was facing a side street, very quiet”
 of 5 bubbles sun050, 9 Jan 2017 | Read review
“Given a choice, ask for a higher floor room.”
 of 5 bubbles Banksjays, 8 Jan 2017 | Read review
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