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Shangri-La Hotel Sydney

6,778 reviews
#35 of 186 Hotels in Sydney
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Traveller (3337)
Room & Suite (1791)
Dining (236)
Overview
  • Excellent61%
  • Very good24%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“horizon club”(523 reviews)
“blu bar”(226 reviews)
“cafe mix”(206 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel Sydney
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Reviews (6,778)Write a Review
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6,214 results
Traveller rating
3,676
1,501
582
273
182
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LanguageEnglish
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3,676
1,501
582
273
182
Show reviews that mention
All reviewshorizon clubblu barcafe mixaltitude restaurantopera housegrand harbour view roomcircular quaywindow seattop floorrocks arearoom servicecorner suiteturn down serviceclub roombottle of champagnefour seasonsfive star hotel
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1,841 - 1,845 of 6,214 reviews
Reviewed 3 March 2016

At every turn there was a missed opportunity for luxury. In my suite, which doubled as a sauna, because the temperature never would cool down due to a combination of too much sun and an inefficient and outdated system. I paid for view, but I...More

2  Thank bethLasVegas
Reviewed 3 March 2016

Out of 9 Hotels I stayed in on my trip to Australia, the Shangri-La Sydney was by far the best. From Front desk to rooms to dining. A memorable experience. The location of the Hotel is perfect to visit all the sites on foot. we...More

Review collected in partnership with shangri-la.com
1  Thank peterfoley352
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 13 March 2016

Dear peterfoley352, Thank you for commending us as the best hotel on your recent trip to Australia. It means a lot to us that the impeccable service rendered by our colleagues helped make your stay in Sydney memorable. The hotel's location is quite convenient as...More

Reviewed 2 March 2016

We booked a 3 night stay here as a treat. The service throughout was impeccable. Although reception was busy with people checking in & out, we did not have long to wait. The room was as described with a view over Circular Quay & the...More

Review collected in partnership with shangri-la.com
1  Thank Ruth D
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 13 March 2016

Dear Ruth D, Thank you for taking the time to review our hotel and for commending our colleagues for the service they provided during your stay with us. Blu Bar is indeed one of Sydney's signature experiences and wonderful to hear that you enjoyed yourselves...More

Reviewed 2 March 2016

What a shame the name needs to be tarnished by the Sydney venue. In room dinner was not worth half the price and not what we experienced in others overseas shame shame shame to see this and other mid level features of what we have...More

Review collected in partnership with shangri-la.com
1  Thank michaelmariani
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 13 March 2016

Dear michaelmariani, Thank you for taking the time to write a review about your recent stay with us. I'm very sorry to hear your disappointment with your in-room dining experience. I do hope you will visit us again soon so we can exceed your expectations....More

Reviewed 1 March 2016

We had a suite viewing the opera from the bedroom. The rooms are comfortable with separate living and entertainment area. The service and food in the hotel was also great.The bathroom was spacious with jacuzzi.The closet and the walkway were also nice, the decor was...More

Thank AnumitaMohit
Response from Paul M, Director of Sales & Marketing at Shangri-La Hotel SydneyResponded 13 March 2016

Dear AnumitaMohit, Thank you for taking the time to write a review about our hotel. I'm very pleased to hear that you had an excellent stay with us and you enjoyed your accommodation in one of our well-appointed suites. We look forward to seeing you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$215 - US$497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Sydney
#13 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#34 Luxury Hotel in Sydney
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$215 - US$497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Sydney
#13 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#34 Luxury Hotel in Sydney
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3337)
Room & Suite (1791)
Dining (236)
Pool & Beach (17)
Business Centre & Event Rooms (8)
Amenities (3)
Nearby
The Rocks
The first residents of the Rocks were convicts and
sailors from the old nation. As the oldest
neighbourhood in the city, the area's cobblestone
streets host more than 100 heritage sites and
buildings, including the oldest house in Sydney,
Camden Cottage, which was built in 1816. Taste a “midi
“ or a “schooner” of beer and dine “al fresco” on the
waterfront at some of the oldest pubs in Sydney. The
...More
Questions & Answers
Ask a question
maurice s
2 October 2017|
AnswerShow all 2 answers
Response from EscapeNow | Reviewed this property |
So sorry Maurice for the delayed answer - I just saw it. I am sorry to say I have no experience on Opera House tours so I cannot answer. Best wishes for a successful vacation.
0
Votes
Cheryl A
8 August 2017|
AnswerShow all 2 answers
Response from Thigster | Reviewed this property |
Cheryl, I'm sorry I dont know the answer to that one without contacting them directly ... Given it was a work trip, we all went back to our rooms on our own (that I was aware of:))
0
Votes
Kerry C
17 July 2017|
Answer
Response from Gudrun S | Property representative |
Thank you for you message. Secure Parking offers the following rates for parking at the hotel: Monday - Sunday, 0 - 4 Hrs+, at $44.00. You enter via the main entrance to the hotel and Secure Parking will valet your car... More
0
Votes
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12345621
Room Tips
"the rooms on the high floors have beautiful views, book a room with a view of the opera house"
Read review
"Room #2508 had fantastic view of Bridge, Circular Quay and Opera House"
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"Chose a corner room with views over the Key! Unforgettable experience! All rooms are quiet and very..."
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"Opera House view, high floor not low floor"
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