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Shangri-La Hotel Sydney

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#27 of 178 Hotels in Sydney
Certificate of Excellence
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5,810 Reviews from our TripAdvisor Community

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Showing 5,357: English reviews
Reviewed 8 July 2015 via mobile

Exceptional staff that when out of there way to make sure that we where satisfied with our visit considering that it was a special occasion. The views of Sydney harbour where spectacular and the bed was so soft and comfortable. I would definitely recommend this for anyone

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Helpful?
Thank Jason G
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Jason G, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear that you had a wonderful experience at the hotel and that our colleagues were able to delight you. For your next visit I highly recommend staying in one of our newly refurbished Horizon Club rooms and suites which come with exclusive benefits...

Singapore
Reviewed 8 July 2015 via mobile

I agree with others that you can't go wrong staying here. All staff are extremely helpful and friendly, rooms are clean and comfortable, gym and heated pool are fabulous, and breakfast is good especially if you order from the menu. While the location is kinda strenuous up on a hill, it is very close to the harbour bridge and circular...

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Helpful?
Thank naimin
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear naimin, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear that you had a wonderful experience at the hotel and that our colleagues were able to delight you. For your next visit I highly recommend staying in one of our newly refurbished Horizon Club rooms and suites which come with exclusive benefits such...

Townsville, Australia
Reviewed 7 July 2015 via mobile

Stayed here previously in an admittedly superior room but having paid for an upgrade to an 'opera view' room, I wasn't impressed that I had to break my neck looking out of the window at a particular angle to glimpse the opera house, it certainly wasn't visible in the general view from the room. Felt like I got the worst...

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Helpful?
3Thank Alex4819
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Alex4819, Thank you for taking the time to review our hotel. I'm sorry to hear that you were not not thoroughly impressed with your experience with us. We always believe in going the extra mile for our guests and clearly on this occasion we have fallen short on this occasion. I do hope you will give us another opportunity...

Amsterdam
Reviewed 7 July 2015

I stayed at the Shangri-La for 4 nights in February. The hotel and the rooms are beautifully decorated. Some of the rooms have a stunning view, others don't have much of a view (I stayed in 2 different rooms). The room itself is clean and comfortable. The location of the hotel is superb. Shops, restaurants, the Opera House is all...

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Helpful?
1Thank mhot
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear mhot, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear that you had a wonderful experience at the hotel and that our colleagues were able to delight you. For your next visit I highly recommend staying in one of our newly refurbished Horizon Club rooms and suites which come with exclusive benefits such...

Penang Island, Malaysia
Reviewed 7 July 2015 via mobile

Recently travelled to this hotel for business. Excellent location and with a great view from my room of the Sydney bridge. Room service staff was very good ! Delivering my breakfast daily with a smile. I will definitely return to this hotel on my next visit !

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Helpful?
Thank Jimmy C
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Jimmy C, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear that you had a wonderful experience at the hotel and that our colleagues were able to delight you. For your next visit I highly recommend staying in one of our newly refurbished Horizon Club rooms and suites which come with exclusive benefits...

Sydney, Australia
Reviewed 6 July 2015

We got a great deal on Horizon Club room and cannot recommend it enough. Fantastic stay from start to late check-out. Unbelievable views and service. Horizon Club extras - afternoon tea, evening drinks and breakfast, all with that view made the stay extra special.

Review collected in partnership with shangri-la.com
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Helpful?
Thank jgr53
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear jgr53, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear that you had a wonderful experience at the hotel and that our colleagues were able to delight you. I will definitely pass on your compliments to the Horizon Club team and we hope to see you again soon. Best regards, Paul

Canberra
Reviewed 6 July 2015

Location service & facilities always excellent Stayed here many times , best hotel in the rocks area The blu bar is a must see, amazing cocktails and the views are incredible Close to some of Sydney's best restaurants. Best pillows I've ever slept on

Review collected in partnership with shangri-la.com
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Helpful?
Thank Tantan065
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Tantan065, Thank you for taking the time to review our hotel and for your continued patronage. Wonderful to hear that we were able to delight you once again and for commending Blu Bar, which we think is one of Sydney's signature experiences. We look forward to welcoming you back soon. Best regards, Paul

Newcastle
Reviewed 6 July 2015

Our stay at the Shangri La was perfect. We had the Sydney harbor view in the king sweet with valay parking and breakfast. It was amazingly the best experience we have had in Sydney ever. Highly recommended to anyone.

Review collected in partnership with shangri-la.com
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Helpful?
Thank southyatseaks
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear southyatseaks, Thank you for your wonderful review of our hotel. Fantastic to hear that we were able to meet and exceed your expectations of hotel standards in Sydney. For your next stay I highly recommend staying in one of our newly refurbished Horizon Club rooms or suites from levels 30 and up, which come with exclusive benefits such as...

Newcastle, Australia
Reviewed 5 July 2015

Its becoming my new favourite place to stay in Sydney! My wife loves it here, the view from the upstairs bar is simply amazing. Make sure you get in early or reserve a table by the window. Best place to have a few pre-drinks before heading out into the city. Easy walk to the rocks - rooms are good. Definately...

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Helpful?
Thank Peter D
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Peter D, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear that you had a wonderful experience at the hotel and that our colleagues were able to delight you. For your next visit I highly recommend staying in one of our newly refurbished Horizon Club rooms and suites which come with exclusive benefits...

Sydney, Australia
Reviewed 5 July 2015

Having not stayed here for some time it was nice to get back and see if the quality of the hotel and service was as good as in the past. Put simply, it is! Shangri-la has a very calmly feel to it as you check in and that is continued through out your stay. The harbour/Opera House view rooms are...

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Helpful?
1Thank Scott M
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this review

Dear Scott M, Thank you for choosing to stay at Shangri-La Hotel, Sydney. I'm very pleased to hear that you had a wonderful experience at the hotel and that our colleagues were able to delight you. For your next visit I highly recommend staying in one of our newly refurbished Horizon Club rooms and suites which come with exclusive benefits...

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Staying in The Rocks

Neighbourhood Profile
The Rocks
The first residents of the Rocks were convicts and sailors from the old nation. As the oldest neighbourhood in the city, the area's cobblestone streets host more than 100 heritage sites and buildings, including the oldest house in Sydney, Camden Cottage, which was built in 1816. Taste a “midi “ or a “schooner” of beer and dine “al fresco” on the waterfront at some of the oldest pubs in Sydney. The weekend markets at the Rocks are where you can find local artists' hand-made souvenirs, organic food and designer jewelry in a relaxed and friendly atmosphere. To enjoy some of the best Australian and international contemporary art, the MCA museum is open every day and select evenings. At the end of a long day of sightseeing, be sure to save energy to dance the night away at the area's many late night entertainment venues.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 

Additional Information about Shangri-La Hotel Sydney

Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > The Rocks
Price Range: €207 - €469 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Expedia, Agoda, Cheap Tickets, Travelocity and Jetsetter so you can book your Shangri-La Hotel Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney
Hotel Style:
#3 Business Hotel in Sydney
#12 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#27 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Sydney staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Sydney staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Suite facing Bridge, highest floor as possible. near the street that leads to the bridge, you will hear the noise.”
 of 5 bubbles Sistatravelista, 16 Jan 2017 | Read review
“Room with a view of all kinds!”
 of 5 bubbles emmalouisew11, 13 Jan 2017 | Read review
“Horizon Club rooms were great”
 of 5 bubbles KittyKatCarey, 13 Jan 2017 | Read review
“Rooms with views worth the extra cost”
 of 5 bubbles Gone2Dogs, 11 Jan 2017 | Read review
“Pay a little extra and get a good view. Our view was of the bridge, Opera House and port. Loved it!”
 of 5 bubbles bens0n456, 11 Jan 2017 | Read review
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