176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
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Room & Suite (1542)
Dining (325)
About
#115 of 207 hotels in Sydney
Location
Cleanliness
Service
Value
Shangri-La Sydney enjoys the most coveted position on Sydney Harbour. The unparalleled views of the Sydney Harbour Bridge and Sydney Opera House enhance the glamour of this destination hotel. Nestled in the historic Rocks District, the contemporary hotel features 564 elegantly appointed guest rooms and suites, reflecting the vibrant hues of the harbour beyond. Horizon Club on level 30 is Australia’s most sophisticated guest lounge. The finely-decorated space boasts soaring, 13 metre-high windows spanning four floors, and offers 270 degree views. Altitude restaurant takes dining to new heights. Nowhere else in Sydney will you find an award-winning culinary experience with such extraordinary, all-encompassing views of Sydney Harbour’s glittering jewels. Blu Bar on 36 serves creative cocktails by talented bartenders presiding over a sleek space brimming with Sydneysiders and visitors alike, as the city glistens below. Chi, The Spa is the perfect destination for those seeking a tranquil, urban oasis, drawing inspiration from ancient Asian healing and wellness philosophies to create a place of personal peace, enchantment and well-being. Let the breathtaking beauty of Sydney envelop you in its magic at Shangri-La Sydney.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
On-demand films
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, Chinese, Japanese
Location
100Great for walkers
Grade: 100 out of 100
293Restaurantswithin 0.5 km
115Attractionswithin 0.5 km
Contact
176 Cumberland Street,The Rocks Sydney 2000, Sydney, New South Wales 2000 Australia
Getting there
Circular QuaySydney Trains5 min
WynyardSydney Trains7 min
Car HireSee all Sydney car hire
8312Reviews96Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Property overall is well kept despite its age. Not conveniently located as The Rocks area is relatively hilly, with limited conveniences such as supermarkets, convenience stores, pharmacies etc., without walking down to CBD. Check in and checkout process very slow even without lines; allocate enough time if time is tight. Room was clean and serviced well. Counter staff sticks with the script. Asked for bill settlement night before checkout with desire to pay cash for incidentals but was pushed to use the preauth amount instead - evidently no one asks for that checkout method given it took 20min to arrange. 36th floor Altitude restaurant table staff needs retraining. At breakfast asked for spoon and staff proceeded to offer the spoon from the coffee cup/saucer just collected from a table companion and was reminded the spoon has been used. Had prix fix lunch and the Jeff was very good. Lounge has limited food options whether breakfast or after canapés. In summary, less than comparable standards to full service Marriotts and Hiltons; way below Ritz and Conrad’s. Will skip this brand and stick with the regulars.…
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded yesterday
Good morning, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We have stayed at the Shangri-La Sydney (and Bangkok, Hong Kong, KL, KK, Penang etc.) on many occasions but never on Christmas Day. We absolutely loved it, from the beautiful suite to the Christmas Carol Singers and the excellent food choices in the Horizon Club Lounge. And of course seeing Jerry during the breakfast service, who always radiates warmth, friendliness, kindness and his amazing smile. The Horizon Club just wouldn’t be the same without him. We will definitely go out of our way to stay at Christmas again, next time for longer. This is a beautiful hotel with probably one of the best views out over the Harbour Bridge and Opera House. The staff are friendly and helpful and the service was excellent. This was an extra special stay at a wonderful time of the year and we only have positive comments for this hotel and can't wait to return.…
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Service
Room Tip: Harbour view and Opera House view rooms and/or suites are lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shangri-La Sydney, Other at Shangri-La Sydney
Responded 2 Jan 2023
Good morning, Thank you for choosing to stay at Shangri-La Sydney. I'm so very pleased to hear you enjoyed your Christmas stay with us and that our Horizon Club Lounge, colleagues and festive atmosphere delighted you. We will pass on your lovely words to Jerry and we look forward to having you stay with us again soon. Kind Regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are large, quiet and comfortable. The location is pretty good, and it's not a bad choice. But..... The rooms are showing their age - particularly the bathroom, which has loads of marble in dark, contrasting shades. During our visit, the hotel was quite full, but chose to serve breakfast only in the top-floor lounge "due to Covid restrictions", Every day, people had to queue to enter the breakfast. Then every day, the toaster would go on fire. Orders were forgotten - and the orange juice was concentrate. Also, a few of the hotel's entrances were closed, again "due to Covid" - and this means a detour when walking to Circular Quay, etc. Not a bad hotel, but there are better in Sydney.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 5 days ago
Good afternoon, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location excellent... ask for the highest floor possible for your room so you have an amazing view. Breakfast was good though they unnecessarily made a point of stating only one hot meal per person. Rooms and main areas are all a bit tired. Don't ask the concierge for directions....he's hopeless!
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: No slippers allowed in dining room 😢
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, We are delighted to hear you had a wonderful overall experience in true Shangri-La style. We are so pleased you enjoyed the location, view and breakfast. We look forward to hopefully welcoming you again in the future. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s a good hotel but we experienced the usual Shangri-la friendliness and attentiveness only from the bell service. We are a family of 4 and we booked stating this very clearly, yet each day we had to request for extra towels as we were only given 3. This hotel is located on a hill and the steep climb from the tram station at Bridge St is ok if you are only going to stay one night. We stayed 3 nights and after a full day out it is a tough climb up the steep road for very young kids. Doing this 3 days in a row takes the joy out of staying at this hotel. Reconsider if you have very young kids.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: - Very good value - Excellent location - Magnificent breakfast views - Generous and varied breakfast buffet - Very responsive staff across the hotel Cons: - Check-in and check-out seemed slow and cumbersome computer process - Rooms are kind of dated (our room did not look like the one on the website — instead older furniture and groovy gold and brown carpeting) - Spa area was a bit tired
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, Thank you for choosing to stay at Shangri-La Sydney. I'm pleased to hear you enjoyed your stay at our hotel and that our location, views, breakfast and staff delighted you. We look forward to having you stay with us again soon. Kind Regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Sydney Shangri-La did not live up to expectations - almost as if they didn't want customers. Views though were spectacular, beds very comfortable - service, attitude terrible in fact their Altitude restaurant should be renamed "Attitude" apart from a couple of waiters no one smiled or greeted you, unlike other Shangri-las around the world. Breakfast was a joke... the buffet was only cold food and you were given a sheet with about 5 choices for hot food - come on it is nice to select what we would like to eat and not treated as an inconvenience. Reception area was hostile - the settees I would be hesitant to sit on because of the stains. I will give a big plus to the young concierge who was most helpful and the manager of the valet parking, that's about it. Never again will I stay at this terrible, unwelcoming hotel. I give it 2 stars and that is only for the view and comfortable beds. They also closed the rear entrance which was available when it was the ANA Hotel so you have to climb many hills or stairs to get into the rocks/circular key areas, hard going for the old or parents with young children. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 1 week ago
Good morning, Shangri-La Sydney appreciates you taking the time to share your feedback and thank you for bringing your experience to our attention. I am sorry to hear you were disappointed with your Altitude experience and that it did not meet expectations. I would appreciate the opportunity to discuss this matter with you further. You may like to contact me directly via my email at Sagar.Pore@shangri-la.com Kind regards, Sagar Pore Director of F&B Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Business trip. Arrived late on a Tuesday night. All I wanted to do was to check in to room and order some room service for dinner. Was extremely disappointed with the lack of options on the room service menu. No classics such as Club Sandwich or any pasta options. Small choice of starters with only 2 burgers to chose for a main. Expected more from this high class hotel -very disappointing
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for your feedback. We are sorry to hear you were disappointed with your Room Service experience and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thumbs up to Simon (reception desk) and Jay (Altitude) whose warm and personable service totally made the difference to our stay! Jay's attentiveness and sunny personality topped the awesome buffet spread at our breakfast each morning. The stunning view from Altitude needs a special mention too. Thumbs down to the shower stall. It's too tight a space even for an Asian woman like me.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for choosing to stay at Shangri-La Sydney. I'm so pleased to hear you enjoyed your stay at our hotel and that our staff delighted you. We look forward to having you stay with us again soon. Kind Regards, Mandy Huang Director of Rooms Shangri-La Sydney
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from celebrating our wedding anniversary at this hotel and how I WISH I had read some reviews before booking. We wanted to stay here for the Altitude restaurant (which was lovely). We booked a dinner bed and breakfast package which we paid a lot of money for. We booked a deluxe harbour bridge view room. I called the morning we were coming to say although check in wasn’t til 3pm I would like to request a high floor room. Our category was floors 5-13. When we arrived there was a 30 MINUTE QUEUE for checkin. All the other customers were grumbling saying they’d never seen such a situation at a 5 star hotel. When we finally arrived at the counter we seemed to have a trainee Jenny checking us in. She was perfectly amiable and offered us a room on level 5. I explained my previous phone call and she found a room on level 12. I said I knew there was no guarantees with room requests but I was very grateful. For some reason the process took 45 minutes. By this stage I could tell something was wrong and asked what the delay was, and Jenny said “I’m sorry but while I’ve been booking you someone else has taken that room”. She then went to get her manager. The manager also failed to get the level 12 room we had been promised moments before. We sat down on the couch. By this stage my husband was over it and so was I. They offered us a room on the other side with no view but that was not what we had paid for. They were totally overbooked. I finally said I didn’t care what floor just give me a room as we’d been in reception almost 2 hours. We were given 7th floor. The “harbour view” was completely obstructed by the buildings. My advice is don’t sell a harbour view room if it’s not, and if so write “may be partially obstructed” and then nobody would pay extra. My husband said surely they will send champagne to our room after that experience but NOTHING, not even an apology. We made our way to Blu Bar and had a lovely drink and then dinner. Altitude did not really understand our package. They told us we could have the 5 course small meal package, so we did. Dinner was lovely. Upon check out, we were presented with a bill which had countless “extra” hidden charges for food and beverages. I told them not to process it until we had agreed what was included in our package as I had to look it up on email. While I was doing this, they charged my card over $1400. Despite me liaising with management, nobody had passed this on. I had to call and sit on hold to explain my situation. Countless emails and phone calls back and forth and we finally agreed on inclusions. All in all we paid a fortune for a very average room with no real view and an absolutely awful customer service experience. I will never stay here again.…
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Shangri-La Sydney, Owner at Shangri-La Sydney
Responded 2 weeks ago
Good morning, Thank you for your feedback. We are sorry to hear you were disappointed during your stay and we have taken note of the issues you have shared. Rest assured this has been raised with our team and we hope you will give us another opportunity to restore your confidence in the hotel. We would appreciate the opportunity to discuss this matter with you further. You may like to contact me directly at mandy.huang@shangri-la.com. Kind regards, Mandy Huang Director of Rooms Shangri-La Sydney
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$210 - US$295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la sydney, shangri la hotel sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
563
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Claim Your ListingSHANGRI-LA SYDNEY - UPDATED 2023 Hotel Reviews & Price Comparison (Australia) - Tripadvisor
Frequently Asked Questions about Shangri-La Sydney
Which popular attractions are close to Shangri-La Sydney?
Nearby attractions include Sydney Pub Tours (0.5 km), ATTY Gallery (0.3 km), and Dave's Pub Walks (0.4 km).
What are some of the property amenities at Shangri-La Sydney?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Shangri-La Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Sydney?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Sydney?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Shangri-La Sydney?
Conveniently located restaurants include The Grand Pavilion, Fish At The Rocks, and La Renaissance Patisserie (The Rocks).
Are there opportunities to exercise at Shangri-La Sydney?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Sydney have airport transportation?
Yes, Shangri-La Sydney offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Sydney offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.