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Stayed at Capitol Square for 4 nights, very easy to get to from the airport by train to Museum Station and then a short walk to the hotel. We were able to check in early and reception staff were very nice and helpful. Room was...More
Thank Robyn P
Response from Tony P, Front Office Manager at Capitol Square HotelResponded 4 October 2017
Dear Robyn P,
Thank you for taking the time to share your experience with us and the TripAdvisor community.
We are delighted you chose to stay at Capitol Square Hotel, Sydney on your recent travels and I am thrilled to note that your stay was...More
I was not too impressed with the state of the bathroom. Too much mildew around the tiles, large crack in Toilet lid which could accommodate germs, the beds move too easy so can be dangerous, should have stoppers underneath the wheels.Just sitting on the bed...More
Response from Tony P, Front Office Manager at Capitol Square HotelResponded 13 September 2017
Thank you for taking the time to write a review on TripAdvisor.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a positive guest experience, and...More
Hotel is in great location enabling one to walk over major touristic attractions. It has a good connection to the airport and the rest of the Sydney by trains. However stuff is arrogant and extremely unhelpful. I had a decent room with quit an old...More
Response from Kyle D, Manager at Capitol Square HotelResponded 7 September 2017
Thank you for taking the time to review our hotel Forik17, and sorry to hear about the less than satisfactory service delivered during your stay. This is extremely disappointing to learn of and will be addressed with the team. I always take the position that...More
3 of us stayed in a family room for 2 nights- Friday & Saturday.
The Family Room was filthy!
Pubic hair in the bath, mould & chipped tiles, dirty carpet, splashes of who knows what up the bathroom walls.
White stains on the carpet... I...More
Response from Kyle D, Manager at Capitol Square HotelResponded 6 September 2017
Thank you for taking the time to provide a review VickieBlue.
First and foremost, please accept our sincere apologies for failing to provide a satisfactory experience. We make no excuse for some of the cleanliness and service recovery points raised, and want to assure both...More
This is place is hilariously bad. The rooms are cheap/dirty (gross curtains, dirty rug and bathrooms) and the layout is super strange. The hotel is above a food court where they do karaoke until 1, 2 am. So if you have a room overlooking the...More
1 Thank Mawuse
Response from Kyle D, Manager at Capitol Square HotelResponded 31 August 2017
Thank you for your review Mawuse, albeit a tad harsh. We certainly accept there are areas for us to improve on, and are doing so. None the less, please accept my sincere apologies for the discomfort caused.
We share your frustration regarding the intermittent noise...More
G'day judithfit - We stayed there last weekend and while there didn't seem anywhere to do so, we found the staff there terrific as they helped us with other issues and reckon they would do so. My suggestion would be just... More
G'day judithfit - We stayed there last weekend and while there didn't seem anywhere to do so, we found the staff there terrific as they helped us with other issues and reckon they would do so. My suggestion would be just give them a call and ask them
The railway, Central railway is perhaps 5 minute walk to hotel very easy to find hotel
Unsure of tour tickets and shuttle bus but at central railway you get get the direct airport train going both ways, very easy!