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Mountain Lodge

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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119 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Reviewed 24 February 2017 via mobile

Mountain lodge is surrounded by slopes, the facilities are very good with the rooms kept to a beautiful standard. But, the level of service is dismal. Whilst coffee is included within your breakfast and afternoon tea, the decaf version apparently isn't. Although, we were told it was... the staff aren't clear on instructions. Sending us up the slopes for ski...

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Helpful?
Thank Melwturner
David L, Owner at Mountain Lodge, responded to this review

As a management team we are appalled by what has been described and agree that this couple clearly did not receive a level of customer service that we extend to all of our guests. It is clear that there was some serious miscommunication and misunderstanding between a member of our staff and the guests with regard coffee, breakfast and the...

York, United Kingdom
Reviewed 18 February 2017

Having returned from a weeks stay at the Mountain Lodge, I just wanted to share our experience. It was generally a little disappointing for the money. The staff in the hotel were very polite but were poorly trained, lacking in knowledge, disjointed in delivery and slow with food and service. The staff seemed unable to run a restaurant or a...

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3Thank harryflashman01
Haywards Heath, United Kingdom
Reviewed 13 February 2017

We needed a family holiday with six grown up children and partners to include: ski in, ski out, spa, sauna, yoga, wifi, bar, great warm bedrooms, copious hot water, gluten free, vegetarian food, fabulous and helpful staff. Tall order? Well Mountain Lodge surpassed our expectations! They excelled, and we would recommend them highly! If you want an enjoyable holiday, which...

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1Thank trixpixbelles
London, United Kingdom
Reviewed 5 February 2017

Excellent hotel! The staff really make it as they are all so helpful, friendly and efficient, but in addition the hotel is cosy, relaxed whilst having hint of luxury. The food is beautifully presented and i actually liked the fact that it works like a chalet offering. e.g set menu with a vegetarian option

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Thank Whiteheadlouise
Basel, Switzerland
Reviewed 29 January 2017 via mobile

Really friendly helpful staff, nice decor, decent sized family room and excellent facilities - large ski room, spa with small pool, sauna and steam, mini exercise room. Breakfast was awesome for Brits....full English avail, Marmite, tetleys and PG Tips!! Downsides were room was baking hot (turned heat way down first night, then opened window second night) and the half board...

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Thank Paul C
North West, United Kingdom
Reviewed 15 January 2017 via mobile

Mountain Lodge really is something special and we cannot recommend it enough. We stayed over Christmas and completed our honeymoon here and loved every moment from a very warm welcome to advice on places to visit on leaving. The service was very personable and we were made to feel like family. We felt staff could not do enough for us...

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Thank Karen O
Glasgow, United Kingdom
Reviewed 15 January 2017

Everything about my stay here last week with my nephew was spot on, from the welcome to the food, to the rooms, to the skiing, to the ski hire, to the transfers, to the spa, to the staff, to the rooms, and the cleanliness, i could go on and on. For us it was perfect. Thank you

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Thank rath1705
Reviewed 5 January 2017

Great place for short break. Even with no snow for 6 weeks managed to find enough skiing. Unable to ski in/out as I would think is normally available, but not an issue as Phillip/ Adam always available to transport short distance to lift. Enough runs and lifts open to ski for few days, able to get over to Avoriaz area...

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2Thank Tormond
Henley on Thames
Reviewed 4 January 2017

Perfect Christmas skiing holiday for a family of 15, ages 84-10.We have been to other places but the unanimous vote on leavingMountain Lodge " Please may we come back here again " The accommodation ,food ,pool,sauna ,hot tub and perfect little cinema made this a very special experience . Then of course there were the staff . Their behaviour was...

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2Thank Priscillaudrey
Harpenden, United Kingdom
Reviewed 4 January 2017

Just returned from our holiday at Mountain Lodge and really enjoyed our stay, the staff really make it all so friendly and helpful! The relaxed and casual lounge and dining area also made it for us with families enjoying each other’s company and making the younger one feel included!

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Helpful?
Thank Tony M

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Family Rooms
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Mountain Lodge Les Crosets is a luxurious chalet style hotel which has been designed to make your stay as enjoyable and memorable as possible.Situated right next to the Ski Piste with our own transfer vehicles and ski hire facility. We sponsor the ESS ski school and are situated right next to the nursery slopes. Everything can be arranged to make your holiday experience relaxing and fun. ... more   less 

Additional Information about Mountain Lodge

Address: Hameau des Crosets, Les Crosets 1873, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Portes du Soleil > Les Crosets
Hotel Class:3 star — Mountain Lodge 3*
Number of rooms: 23
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Also Known As:
Mountain Hotel Val-d`Illiez
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Lodge staff and other travellers.
2 questions
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Questions? Get answers from Mountain Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms seem to have nice views and a balcony”
FMSSlough, 2 Apr 2017 | Read review
“All rooms I've seen have good views”
Flo6157, 18 Mar 2017 | Read review
“You need to request a room with Bath - some of them only have showers”
MandsDorking, 27 Feb 2017 | Read review
“Don't go half or all board”
harryflashman01, 18 Feb 2017 | Read review
“Our room was the top floor with the balcony looking out to the mountain, with children's bunk beds - with a bath and shower.”
trixpixbelles, 13 Feb 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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