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Mountain Lodge

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1 room 2 adults 0 children
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116 Reviews from our TripAdvisor Community

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Showing 107: English reviews
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Leiston, United Kingdom
Reviewed 6 days ago NEWvia mobile

We stayed at the Mountain Lodge for one week and we had a fantastic time. Really lovely staff, cosy bedroom with a really nice view from balcony!! The food was first class except one night!! A nice choice for breakfast. It is also very clean everywhere. And to be able to relax in the spa after ski was brilliant!! We...

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Thank SandrineDelaporte
Shropshire, United Kingdom
Reviewed 6 days ago NEW

Great location. Lovely hotel that is very relaxed with staff keen to make your stay enjoyable. Their own ski hire facility and being so close to the slopes and lifts make everything really easy. Stayed a few nights and dinner was excellent each night with a good choice of options for breakfast. This is my second time here and with...

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Thank RANeill
Guildford, United Kingdom
Reviewed 6 days ago NEW

Just returned from my umpteenth visit to Mountain Lodge - it never disappoints. The bedrooms are roomy and well equipped; there is a lovely little spa and the cinema room is a bonus for when the weather is too bad for outdoor activities. There are cosy seating areas in the bar and sitting room, books to read, games to play...

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Thank Flo6157
London, UK
Reviewed 1 week ago

Went for 4 nights to celebrate a 50th birthday. We had excellent food with enthusiastic and friendly staff and the hotel amenities were there to be enjoyed, which included a proper bar. The bed was very comfortable and our room was a good size with an ensuite shower room and lots of storage space. As the sun was warm we...

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Thank PestfromBuda
London, United Kingdom
Reviewed 2 weeks ago

My wife and I have just come back from four days at Mountain Lodge. It is a very tastefully furnished luxury hotel situated on the ski slope, we found all of the staff friendly and helpful. The food was delicious. We enjoyed the jacuzzi and spa facilities which were just what we needed after a day's skiing. Our bedroom overlooked...

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Thank j0nl0u
London, England, United Kingdom
Reviewed 2 weeks ago

Have just returned from a four day trip at Mountain Lodge. This is my 3rd visit. Returned after a two year break having not been skiing in that time and the staff were as welcoming as ever and the Hotel so comfortable it felt like home from home. The room was spotless and the bed was extremely comfortable. The bar...

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1Thank Elizabeth J
Dorking
Reviewed 3 weeks ago

I have been booking Mountain Lodge for my clients for over 5 years now and I have nothing but great feedback from them. I have just re-booked for a client for their 4th Year in a row. I have always had great reviews from clients about the Staff, location, quality and service. Great to deal with and always happy to...

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Thank MandsDorking
Essex, United Kingdom
Reviewed 3 weeks ago via mobile

Whilst the senior/management team were helpful, we were appalled by behaviours of some of the service staff. Following a minor dispute the night before we left, where we queried our bill as we kept being charged for the same thing (that we shouldn't have, as confirmed by the management team on multiple occasions). We went for breakfast prior to our...

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Thank Quincey137
David L, Owner at Mountain Lodge, responded to this review

As a management team we are appalled by what has been described and agree that this couple clearly did not receive a level of customer service that we extend to all of our guests. Following this review we have taken the necessary steps, disciplined the members of staff concerned and are reassured that this will never happen again. If the...

Reviewed 4 weeks ago via mobile

Mountain lodge is surrounded by slopes, the facilities are very good with the rooms kept to a beautiful standard. But, the level of service is dismal. Whilst coffee is included within your breakfast and afternoon tea, the decaf version apparently isn't. Although, we were told it was... the staff aren't clear on instructions. Sending us up the slopes for ski...

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Thank Melwturner
David L, Owner at Mountain Lodge, responded to this review

As a management team we are appalled by what has been described and agree that this couple clearly did not receive a level of customer service that we extend to all of our guests. It is clear that there was some serious miscommunication and misunderstanding between a member of our staff and the guests with regard coffee, breakfast and the...

York, United Kingdom
Reviewed 4 weeks ago

Having returned from a weeks stay at the Mountain Lodge, I just wanted to share our experience. It was generally a little disappointing for the money. The staff in the hotel were very polite but were poorly trained, lacking in knowledge, disjointed in delivery and slow with food and service. The staff seemed unable to run a restaurant or a...

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3Thank harryflashman01

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Mountain Lodge Les Crosets is a luxurious chalet style hotel which has been designed to make your stay as enjoyable and memorable as possible.Situated right next to the Ski Piste with our own transfer vehicles and ski hire facility. We sponsor the ESS ski school and are situated right next to the nursery slopes. Everything can be arranged to make your holiday experience relaxing and fun. ... more   less 

Additional Information about Mountain Lodge

Address: Hameau des Crosets, Les Crosets 1873, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Portes du Soleil > Les Crosets
Price Range: €170 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mountain Lodge 3*
Number of rooms: 23
Reservation Options:
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Also Known As:
Mountain Hotel Val-d`Illiez
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Lodge staff and other travellers.
2 questions
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Questions? Get answers from Mountain Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms I've seen have good views”
 of 5 bubbles Flo6157, 18 Mar 2017 | Read review
“You need to request a room with Bath - some of them only have showers”
 of 5 bubbles MandsDorking, 27 Feb 2017 | Read review
“Don't go half or all board”
 of 5 bubbles harryflashman01, 18 Feb 2017 | Read review
“Our room was the top floor with the balcony looking out to the mountain, with children's bunk beds - with a bath and shower.”
 of 5 bubbles trixpixbelles, 13 Feb 2017 | Read review
“ask for the rooms looking over the piste”
 of 5 bubbles Whiteheadlouise, 5 Feb 2017 | Read review
5 of 5