We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Hotel Ciudad Real Palenque

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Hotel Ciudad Real Palenque
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

265 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 45: English reviews
Sydney, Australia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 October 2016 via mobile

Stayed here not out of choice. The travel agent booked it for me. Customer service is great and friendly. Can't fault them there. The hotel is more like 3 star or 3.5 star at best. Basic but clean. Wi-Fi does not work in the rooms at all even though they told me it does. Only in the restaurant it works... More 

Thank Globerunner12
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2016

Super clean hotel with very nice rooms, nicely decorated with comfortable beds. The staff was extremely helpful, kind and friendly. After a long day on the road this was a very welcomed place to rest. the lobby and hotel in general is clean and the decor fits the area. Our room was very clean, nice bath with all the amenities.... More 

Thank Xavier V
Bogota, Colombia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2016 via mobile

This hotel is a great, affordable option to crash after a long day visiting the ruins at Palenque. The rooms are somewhat basic, but perfect for resting after a long day. Our favorite part, however, was the big pool. It was very refreshing to swim in the pool after a sweaty day walking around Palenque; there's even a surprisingly fun... More 

Thank Austin M
Brighton, United Kingdom
Level Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 29 May 2016

Palenque was very hot and very humid. Thankfully the air conditioning in the rooms here was cold enough to make life bearable. The hotel itself was fairly modern, although the lighting was a bit dark. The restaurant was open air, by the pool. Some people complained about mosquitoes, although i didn't actually come across any. The food was OK, but... More 

Thank kev11385
Bristol, United Kingdom
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 25 May 2016

Great hotel. Good restaurant & pool area & rooms are good too. In the heat maybe a little far to walk into town. There is a supermarket within 6-7 mins walk that sell literally everything! The staff are friendly and waiting staff attentive (although it wasn't too busy when we were there).

Thank Stephen0903
Level Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 May 2016 via mobile

Nice tropical hotel. Pool was lovely. It was good in the sense of pool, breakfast, size of rooms. No wifi apart from central areas. The rooms were completely riddled with Mosquitos though and a bit dark so bring deet/spray. It's super near the ruins so good base for that.

Thank Nickoteeta
Boca del Rio, Mexico
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 April 2016 via mobile

This was my second visit to Palenque, and I sincerely recommend this hotel. They give you a welcome drink (beer, margarita or jamaica), and the pool is really nice. There's a small toboggan, a pool bar, and a playground. The bad part is that the wifi is not that good in the hotel, but anyway if you are looking for... More 

Thank mexcbeto
Tetbury, United Kingdom
Level Contributor
294 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 29 February 2016

situated around 10-15 minutes drive from the archaeological ruins, built in mexican/caribbean style with 70-odd rooms all with a/c. lovely outdoor pool and poolside bar. watch out for the mossies though. only stayed one night and really only got to see it in the dark

Thank JohnSFleet_Hants_UK
Leicester, United Kingdom
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 January 2016

Lovely hotel. Well appointed room. Excellent restaurant and breakfast. Lots of bits of jungle in and among the buildings. Watched an Iguana outside our bedroom window for a while. Staff very attentive. Lovely place to stay.

Thank stevebruntlett
Novara, Italy
Level Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 January 2016 via mobile

I wanted to give 4 as a vote because compared to the one of San Cristobal there is no comparison. Surely the interiors are from improve, though we have improved the soundproofing. In addition here we have the advantage of having a beautiful swimming pool and a garden taken care. I have to admit also that the restaurant has proved... More 

Thank Daniele S

182 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (152)
Room/Suite (25)
Dining (7)
Hotel & Grounds (29)
Pool/Beach Area (27)
View from Room (9)
Family/Play Areas (3)
Bathroom (7)
Other (45)

Management photos: Courtesy of the property manager

All Management Photos (30)
Dining (10)
Family/Play Areas (5)
Hotel & Grounds (3)
Room/Suite (4)
Business Centre/Function Rooms (6)
View from Room (1)
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Palenque hotels
1.0 km away
Hotel Chablis Palenque
Hotel Chablis Palenque
#2 of 34 in Palenque
528 reviews
0.9 km away
Hotel Maya Tulipanes
Hotel Maya Tulipanes
#3 of 34 in Palenque
437 reviews
3.7 km away
Chan-Kah Resort Village
Chan-Kah Resort Village
#5 of 34 in Palenque
517 reviews
Show Prices
Show Prices
Show Prices
1.1 km away
Hotel Mision Palenque
Hotel Mision Palenque
#4 of 34 in Palenque
423 reviews
3.2 km away
Hotel Villa Mercedes Palenque
2.8 km away
Piedra de Agua Palenque
Piedra de Agua Palenque
#13 of 34 in Palenque
168 reviews
Show Prices
Show Prices
Show Prices


  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Ciudad Real Palenque is a link in one of the most successful and youngest hotels chains of Chiapas, with an impressive architectural appearance and service which is right up there with the best on offer in any of Mexicos’s resorts and which is making a strong claim to be the perfect refuge with in the Mayan World.Located only 10 minutes from the archeological zone, 3 from the airport and 5 from the downtown, it really is sited in the strategic center of things. It also has a special infrastructure in place specially designed for groups: a special bus ramp, comfortable check-in area and efficient baggage handling services. Set among magnificent gardens, its Mexican-Caribbean architecture houses 66 rooms, 3 junior suites an 3 master suites; all of which are equipped with air conditioning, cable T.V. and telephone. There is also a Palapa-Restaurant where you can enjoy the best Chiapanecan, Mexican and International cuisine and if after visiting the archeological sites and natural wonders in the surrounding areas of Palenque It’s a rest you need; there’s nothing better than our gorgeous swimming pool to really pamper you.Our meeting and banquet room La Ceiba offers the most advanced facilities for your gathering needs. Its architecture was carefully designed to preserve the Mexican – Caribean style of the hotel and to give the most advanced space for meetings and banquets. The room can be divided in thee smaller rooms with mobile walls. ... more   less 

Additional Information about Hotel Ciudad Real Palenque

Address: Carretera Pakal-Na km 1.5 | Col. La Mielera, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: €42 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Ciudad Real Palenque 3.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Orbitz, HotelTravel.com and Odigeo so you can book your Hotel Ciudad Real Palenque reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Ciudad Real Palenque staff and other travellers.
1 question
Ask a question
Questions? Get answers from Hotel Ciudad Real Palenque staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of mosquitoes in the room - be warned!!”
 of 5 bubbles GrahamF662, 28 May 2015 | Read review
“If you want a nice comfortable bed in a tropical setting, this is a great place to stay especially if you aren't attached to your wifi.”
 of 5 bubbles Ksodermark, 22 May 2015 | Read review
“Higher floor”
 of 5 bubbles DiboTraveller, 8 Jan 2015 | Read review
“I think all room are much of the same standard. Perhaps ask for a room overlooking the swimming pool.”
 of 5 bubbles williamsdew, 20 Mar 2014 | Read review
“if you bother noise from sweeming pools ask for rooms at the ends.”
 of 5 bubbles rumiana1951, 29 Jan 2014 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay