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Hotel Villa Mercedes Palenque

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Hotel Villa Mercedes Palenque
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468 Reviews from our TripAdvisor Community

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Showing 98: English reviews
UK
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 4 weeks ago

Stayed on Sagas secrets of the Maya tour. Room average, no view reasonably comfortable. Good pool, struggled for attention st the pool bar. Overall poor service and very poor food over two dinners and breakfasts. Hotel seems past its best and in need of an update and some customer service. Well placed for Palenque but little else to recommend it.

Helpful?
Thank JDC59
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities... More 

Benicia, California
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 October 2016 via mobile

The only positive comment I can say about this hotel is that it is closer to the ruins of Palenque. The rooms are dated and the bedspread on the beds are old and discolored as well as the towels are frayed and dingy. They don't provide washcloths nor bath gel either. Be aware that there is NO wifi in the... More 

Helpful?
Thank gbsrunner
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it. We will take immediately attention about your comments to improve all the opportunities that you have mentioned. Have a wonderful day. More 

San Rafael, California
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 August 2016

Every year we spend 2-3 weeks traveling in southern Mexico. This year we decided to go to Palenque. Great choice. As usual, the description of any accommodations still kinda leaves you guessing. After the drive from Merida we found the hotel easily and were impressed from the start. The reception area is spacious, check in was easy and the grounds... More 

Helpful?
1 Thank Sandinmytoes60
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We hope your next visit to Villa Mercedes will be as good is... More 

Jerusalem, Israel
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 July 2016

Villa Mercedes is a misleading hotel, very well located with huge facilities and a quasi luxury feeling but as you pay attention to details it is quite disapointing. Rooms are quite large and they even offer you hammocks (when available) common spaces are well kept. The swimming pool is very small and when crowded there is not enough space for... More 

Helpful?
Thank Roberto S
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take immediately attention about your comments to improve all the opportunities... More 

Alice, Texas
Level Contributor
9 reviews
7 hotel reviews
Reviewed 2 July 2016 via mobile

If you want to be in PARAISO in the middle of the jungle.. This is the place. It is a resort style hotel with a huge wave pool, a nice restaurant with good food. It gives you a feeling of being in paradise. Staff is friendly. Massage was really good and reasonably priced. It is very close to the Mayan... More 

Helpful?
Thank lq6252gm
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. we are glad that you have enjoyed your stay with us & working... More 

Amsterdam, The Netherlands
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 June 2016

This hotel is well located when to visit the Palenque ruins: we took a collective little bus for only 20 pesos (just over a dollar) to get from the hotel to the archeological site. It is a traditional hotel, spotless, well kept gardens full of birds. It is also right across the road from a zoo. The food in the... More 

Helpful?
1 Thank VNL56
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. we are glad that you have enjoyed your stay with us & working... More 

Lake Atitlan
Level Contributor
221 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 20 May 2016

This is a very clean and polished resort popular with families. The grounds are immaculate, the rooms are perfect and clean, and the swimming pool and other facilities are keep in top notch condition. We especially enjoyed the restaurant La Foresta. We enjoyed several meals here and all were excellent. The staff are professional and friendly. We can recommend this... More 

Helpful?
Thank kayak-atitlan
Monterrey, Mexico
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 March 2016

This is a rambling property where you walk among the gardens to get to your room, the gardens are well tended and I was amazed that in this hot, humid climate, with a little lake in front of our rooms we did not have one mosquito bite among us 6. We stayed here two nights and had a good experience,... More 

Helpful?
Thank katorga
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. We will take care about the service in the restaurant to make our... More 

California
Level Contributor
314 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 28 March 2016

This hotel is located outside of busy, noisy downtown Palenque in a jungle area near the ruins. The entrance is under an enormous palapa with reception area, couches, table & chairs and a very small bar. There are four guest rooms per building, one story and they seems to mainly spoke off from the pool. The grounds are lovely with... More 

Helpful?
1 Thank Gypsies-on-the-go
VILLAMERCEDESSC, Director General at Hotel Villa Mercedes Palenque, responded to this review

Dear Guest First at all we want to thank you for your visit; thank you for your comments we really appreciate it, be sure all the staff in Villa Mercedes are working to do our best in the way to make our guests as happy as possible. Unfortunately you have stayed during the days with a lot of vacationist, thats... More 

Ajijic, Mexico
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 March 2016 via mobile

We were on a tour, 2 night stop. Check in was easier than most and all facilities were top notch . All the staff we encountered were friendly and helpful. The pool and bar was very good. The rooms are spacious and everything is clean. The room appointments are as would be expected for this class. The breakfast buffet was... More 

Helpful?
Thank Gilles B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The design of Villa Mercedes Palenque reflects the Tropical Jungle in its architectural concept and is faithful to the tropical forest style, modern thatched roofs bungalows surrounded by exuberant nature, lovely gardens with exotic flowers, stone paths, two large swimming pools with sun deck, Mayan traditional Spa & Temazcal and many more facilities make this resort a unique space to enjoy and rest in the middle of the jungle.The gastronomy at the splendid VM PALENQUE is offered at “LA FORESTA RESTAURANT”, which is based on culinary excellence offering an international menus, sumptuous buffets and regional specialties.The hotel features a spacious meeting and banquets room, with capacities ranging from 10 to 350 persons, our Salon Bella Vista, garden or swimming pools decks are the ideal place for all kinds of events.The Hotel has the best facilities of the destination, secure car park, air-conditioning in all rooms, a splendid Lobby Bar, room service, laundry, safety deposit boxes. For those who enjoy visiting some of our countless natural beauties or archaeological sites please contact our concierge located in the Lobby.Our guests are invited to experience the traditional Mayan Temazcal and a variety of treatments and massages at the SPA with oils and traditional herbs. Located just 5 minutes from the impressive archaeological site of Palenque, the Hotel VILLA MERCEDES PALENQUE is the best option for lodging and services in town. ... more   less 

Additional Information about Hotel Villa Mercedes Palenque

Address: Carretera Palenque - Ruinas Km 2.9, Palenque 29960, Mexico
Region: Mexico > Southern Mexico > Chiapas > Palenque
Price Range: €56 - €75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Villa Mercedes Palenque 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hotel Mercedes Palenque
Hotel Style:
#4 Spa Hotel in Palenque
#4 Romantic Hotel in Palenque
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Villa Mercedes Palenque staff and other travellers.
2 questions
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Calgary, Canada
1 month ago

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Questions? Get answers from Hotel Villa Mercedes Palenque staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the rooms near the swiming pool”
 of 5 bubbles RobertoS836, 28 Jul 2016 | Read review
“If you do not like lots of noise, ask to be away from the pool area”
 of 5 bubbles Gypsies-on-the-go, 28 Mar 2016 | Read review
“Rooms right up the back are a little musty”
 of 5 bubbles FussybutFair44, 15 Feb 2016 | Read review
“Room overlooking the fountain is very attractive.”
 of 5 bubbles 23sheilag, 16 Jan 2016 | Read review
“If you need peace, stay far from the pool bar.”
 of 5 bubbles Sydntooli, 13 Aug 2015 | Read review
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