Stayed there for 12 nights for a sailing event during Covid 19 lockdown Very efficient in handling the situation. Spacious and clean rooms VERY helpful staff in all services: lobby, housekeeping, restaurant. Very good variety and excellent quality of the food at the buffet restaurant.
Place, stuff and service in this resort are outstanding. location and activities in this resort especially several swimming pools for different age levels make the visitors satisfy as well as the people in the restaurant friendly and much helpful.
the water hose pump in toilet was broken had to call them to change it, the shower had a blocked drainage and water over flowed, the water was cold and had to wait for the hotel to open the heaters and wait another 2 hours for water to become luke warm at least. the ac had a loud noise all through the night. serious maintenance needed. AS FOR THE BUFFET THIS IS THE 2ND TIME I RAISE THIS ISSUE AND that it is not covered and all the mosquitoes and flies walk all over the food displayed but still they didn't find a way to have the food covered.
Staff Interaction Due to the restrictions at the moment we phoned in advance (we had free cancellation) to see if we would be able to dine in room with the All-Inclusive as all Commercial outlets would close at 8pm. We were assured this was the case therefore we decided to keep our booking rather than cancel and return another day. Check In When we pulled up with our car we were asked if we wanted a trolley for our luggage and this was great. As we waited in the queue to be served at reception your staff allowed people to skip in front of those who were queueing without comment. Not only was this rude and showed poor people skills from the staff it was also extremely dangerous as no social distancing took place as people barged by each other. This could easily be rectified with barriers or queueing ropes. The girl as reception took us through what was needed and when we asked who we called for dinner in room we were looked at strangely. The girl knew nothing of this and confirmed our phone numbers as she said she would need to find out and call us and let us know. Fine. But no phone call arrived that day therefore dinner that evening never happened in the room as we were told would be the case. The girl did phone the following day to confirm dine in dinner that evening but by this point we had lost interest as so much was going wrong. When we got to the room I requested an ash tray from the concierge who never arrived with it. Check Out No one asked how our stay was. And none of the (4 of them) staff at the door helped my (pregnant) wife with our 5 bags as I got the car from parking. Unacceptable. Hotel Amenities Fairly decent. Pool area is fine. Plenty space. More suited to families and kids than couples. Guest Room Not clean. Hairs all over the toilet. TV did not work and neither did internet which was a problem considering we had to be in our rooms at 8pm. Positive : Azure staff To be honest allowing a pregnant woman to carry multiple bags when there are 4 members of staff at the door is unacceptable. I'm not surprised no-one asks how the stay was as it would probably be negative. In addition to what was written earlier when we were at breakfast in the buffet restaurant there had to have been at least 50 people crowded around the fare. Again, this would have been sorted by some ropes or barriers or some form of one way system. It really was shameful. Needless to say I never attended breakfast on the second day.…
the view is wonderful, the room services is terrible. I asked for a bed for my child but I get it after long time and 5 times of telling them. In addition, they ring our room bell after 11 pm which is annoying. The breakfast buffet is wonderful.