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Royalton Riviera Cancun Resort & Spa

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Traveller (10376)
Pool & Beach (1471)
Room & Suite (1322)
Overview
Carretera Federal 307 Cancun-Playa del Carmen Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Reviews (11,492)
Filter reviews
9,645 results
Traveller rating
6,260
2,232
775
188
190
Traveller type
Time of year
LanguageEnglish
More languages
6,260
2,232
775
188
190
Show reviews that mention
All reviews diamond club sports bar splash pool butler service hunter steakhouse zen restaurant gourmet marche tex mex mangrove view presidential suite caribbean grill kids club rooftop jacuzzi hideaway section buffet restaurant dinner reservations guest services
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1 - 5 of 9,645 reviews
Reviewed today via mobile

This hotel is magnificent food is lovely and the staff are really nice Patricia in the front desk is really nice explains everything clearly and is very bubbly I would definitely recommend this hotel to friends and family, staff work very very hard day and...More

Thank Nomad824653
Reviewed today

Needs help with food, it was sub par and mostly cold. Ala carte restaurants were mediocre to just okay.It has to improve on food. Rooms were fantastic and staff were great.We were in the Preferred section I would recomend that .

Review collected in partnership with this hotel
Thank akeshav2018
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded today

Dear akeshav2018 Thank you so much for your comment! Your opinion is very valuable and we will be sure to show it to our staff. Also thank you for your feedback. We hope to welcome you again at Royalton. Luxury Regards Alfonso Lopez General Manager

Reviewed today via mobile

This is quite a difficult review to write, firstly let me say we have stayed here before in Oct 2015 and had an amazing stay. When we decided to return to Mexico there was never any question that we would go anywhere else. After our...More

1  Thank Missglobetrotter860
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded today

Dear Missglobetrotter860 Thank you very much for your helpful review, firstly please accept our apologies for the areas that you fell short of expectations. Based on our standard we really take your comments to empower our operation, so it makes us feel sad that you...More

Reviewed today

We are currently looking at booking this hotel again for early next year, and I have only now realized that I did not review this incredible resort! We went in March 2017, weather was beautiful, was a little windy when we arrived but calmed down...More

Thank Abby C
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded today

Dear Abby C It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay at Royalton Riviera Cancun. We are delighted our facilities and services meet your expectations. Most important for us...More

Reviewed today via mobile

When we booked from Holland we had just a normale room at the royalton side. When we arrived we did a upgrade to the hideaway with diamond club acces. That took almost 2 hours. I found that a shame. BUT you Guys the service you...More

1  Thank Houda M
Response from Alfonso L, Gerente at Royalton Riviera Cancun Resort & SpaResponded today

Dear Houda M It is always a wonderful to read positive comments regarding our guests’ experience at Royalton. Thank you for your posting on TripAdvisor. We are happy our facilities and services meet your expectations and maintained our high standards. We are also glad staff...More

View more reviews
About
Description
Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort More within a resort, the Hideaway at the Royalton Riviera Cancun. All of our 1,183 luxurious rooms and suites offer our exclusive DreamBed™ Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Tennis Court
Wheelchair Access
Breakfast included
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
840
Price range
US$255 - US$909 (Based on Average Rates for a Standard Room)
Also Known As
Royalton Riviera Cancun Resort & Spa Riviera Maya, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
840
Price range
US$255 - US$909 (Based on Average Rates for a Standard Room)
Also Known As
Royalton Riviera Cancun Resort & Spa Riviera Maya, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Photos
Traveller (10,376)
Pool & Beach (1,471)
Room & Suite (1,322)
Dining (938)
Family and Play Areas (113)
Amenities (58)
Business Centre & Event Rooms (9)
Nearby
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Questions & Answers
Ask a question
ljbrierley
17 October 2018|
Answer
Response from econciergecun | Property representative |
Dear ljbrierley, Thank you for contacting Royalton Riviera Cancun Resort & Spa. Regarding your inquiry, I would like to inform you, room 3217 is not mangrove view, please contact econciergecun@royaltonresort com for... More
0
Votes
Google Translation
Bianca B
17 October 2018|
AnswerShow all 2 answers
Response from econciergecun | Property representative |
Dear Bianca B, Thank you for contacting Royalton Riviera Cancun Resort & Spa. Regarding your inquiry, may I suggest to contact reservationsrivieracancun@royaltonresorts com, and my colleagues in the Reservation... More
0
Votes
Google Translation
andreahall21
17 October 2018|
Answer
Response from anngajai | Reviewed this property |
Hi think that all the Royaltons are all inclusive so there is no need to go anywhere looking for food - all of them have many different restaurants so you have a choice most of the food is great . Honestly I don't know about... More
0
Votes
Room Tips
"Building 5 or 6"
rwardeightyseven
2 days ago
Read review
"Ocean view"
5amitb
3 days ago
Read review
"Swim-up junior suite"
377alexer
4 days ago
Read review
"pool facing rooms have nice view and are surprisingly quiet."
rdfamily2018
1 week ago
Read review
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