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Hotel Marina El Cid Spa & Beach Resort

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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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5,858 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Marina El Cid Spa & Beach Resort
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Showing 5,244: English reviews
Reviewed 13 May 2015 via mobile

Stayed here about 4 days. Mediocre food in most of the restaurants. They recommended a Thai restaurant that had nothing on the menu that resembled Thai food. The beach was not swimmable which is why u probably only see pool pictures. Lots of rocks along the coast which makes uncomfortable to walk in the water and a lot of weeds...

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Helpful?
2Thank James P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your comments and for your stay with us. We are glad to read that you enjoyed mostly of your holiday with us. All the reviews of this site are really important and are a great tool...

Algonquin, Illinois
Reviewed 13 May 2015

No we did not have an ocean view we looked at trees and a man made swamp. We did not want to pay the extra 100 a day . #1 when you are at the pool you are literally on the beach anyway. There are 2 pools one with a huge slide and cliff jump which i will say was...

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Helpful?
2Thank Marie S
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear travelers: How very nice of you to share your review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible. Noticing our efforts inspires us to continue to be among the best in our field. We hope to serve you again in a near future amigos and thank you again for your kind comments and...

Halifax, Canada
Reviewed 12 May 2015 via mobile

This was my fifth year going to el cid and once again it did not disappoint. We had beautiful rooms in the amazing newly built area of the resort. The rooms are always so clean and bedding changed daily. The infinity pool is extremely nice and so close to the beach so it's easy to transition from one to the...

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Helpful?
7Thank alancyr
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your awesome review and for your fifth stay with us. We are so glad that you and your family had a nice a holiday with us again and enjoyed our new rooms and additions. Thank you...

Denver, Colorado
Reviewed 12 May 2015

Service was excellent and everyone very friendly. Grounds were beautiful and room was very clean. Enjoyed the buffet and our server, Jose Garcia was my absolute favorite. Did not care for the other restaurants as much and did not find their food as good as the buffet. Pools were not crowded and service again was excellent. Would definitly recommend staying...

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Helpful?
1Thank Jill S
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice review and for your preference. We are so glad to know that all your family enjoyed our resort and the service from our staff mainly from Jose your butler. We wil gladly share your...

Halifax, Canada
Reviewed 11 May 2015

My fiancés family have been to this resort before, and after years of rave reviews from them I decided I should try it out myself. I am usually a European traveller and have never been to any southern destinations. This resort went above and beyond what the family has talked about. I was so impressed with the rooms, pools, grounds,...

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6Thank NicolasDavis
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your review on tripadvisor and thank you also for your first visit to our resort. We aim to ensure our guests stay is as comfortable as possible. Thank you also for your compliments for several members of our staff, we are so proud of our team and we are so lucky...

East Aurora, New York
Reviewed 10 May 2015

We went in early May 2015 with our family. (2 daughters ages 16 and 14) Arrival: We arrived at El Cid at 11 P.M. because of bad flights. However, we got checked in and into our room in a matter of minutes. We went through a travel site and chose a private van (for just our family) for our ride...

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4Thank 514Momto2
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your superb review and for your stay with us. We are so glad that all your family had a happy stay in our resort and enjoyed everything. Thank you also for sharing your review on this...

New Jersey
Reviewed 10 May 2015

Our trip was wonderful from the beginning to the end. The weather, food and service were outstanding. The maids were nice and the rooms were very clean. The pool areas are very nice as we visited both daily. Gilberto the pool waiter at the Congo Bar was great, he always kept our drinks full and was a very nice man...

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4Thank bigdognj
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your amazing review and for your preference. We are so glad to know that all your family enjoyed our resort, activities and the service from our staff. Thank you also for sharing your review on this...

Aurora, Colorado
Reviewed 9 May 2015

Just returned from this resort was there from 1May to 6 May. My wife and I had a great time. This resort is beautiful, nice and clean and green. They do a great job maintaining this place. The restaurants were great, I reallly enjoyed the buffet in the main lobby the food was geat each time we ate there. Had...

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Helpful?
2Thank Leroy P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: On behalf of all the staff of Hotel Marina El CId Spa & Beach Resort I would like to thank you for your excellent review and for your stay with us. We are so glad to read that you and your wife spent a nice anniversary vacation in our resort. Thank you also for sharing your review on...

Illinois
Reviewed 9 May 2015

What a fantastic resort!! We stayed at the all-inclusive Marina El Cid as a family of four and had a wonderful experience! El Cid caters to just about everyone, especially families! The grounds are absolutely beautiful and VERY well kept. The resort has a ton of beach frontage including a wonderful, sandy area near the main pool. Some beach areas...

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4Thank Jacob P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your preference and for your fantastic review. We are so glad that you and your family had a nice stay with and enjoyed everything that El Cid has to offer. Thank you also for sharing your...

Blue Mountains, Canada
Reviewed 8 May 2015

Marina El Cid is a very nice resort. The grounds are lush and beautiful and generally in very nice condition. The staff are friendly and very helpful. The restaurants are nice and clean and the food is better than most all inclusive resorts. The room that we had was very nice and accommodated our family of 4 adequately. Housekeeping does...

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Helpful?
3Thank Bullworker
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your perfect review and for your preference. We are so glad to read that you spent a lovely family holiday in our resort. Thank you also for taking the time to share your review on this site...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €227 - €459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Many of the rooms have DVD players. If you bring your own movies, you might want to consider bringing your own player. Because of regional licensing issues, we couldn't play most of our movies.”
 of 5 bubbles 676johng, 18 Feb 2017 | Read review
“Staff was very prompt bringing requested soft drinks & water for our fridge, as well as more soap & towels when requested. Staff was always polite. Our room was kept very clean.”
 of 5 bubbles Gonzzo13, 17 Feb 2017 | Read review
“We love staying by the infiniti pool. We paid a good amount of money to upgrade to that area this year and were not warned of the construction noise that began at 7a each day and lasted until 6pm. The only solution we were offered was to move to a different room across the resort (and have to pay for the nights we were by the infiniti pool). We have had to move rooms before and it is a huge hassle. We asked to speak to a manager of the front desk and returned for 3 days in a row, but he was never available. This was the one downfall of an otherwise good trip - it would've been nice to have been warned or treated better as a loyal customer. ”
 of 5 bubbles EmilyB453, 17 Feb 2017 | Read review
“We loved Bldg 16, 4th Floor, overlooking the pool and ocean.”
 of 5 bubbles 51Kaz, 16 Feb 2017 | Read review
“Rooms in Bldg 17, 18 & 19 are quiet.”
 of 5 bubbles KC256, 15 Feb 2017 | Read review
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