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Hotel Marina El Cid Spa & Beach Resort

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Traveller (5948)
Pool & Beach (1600)
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Overview
  • Excellent50%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“platinum club”(736 reviews)
“murphy bed”(268 reviews)
“cliff jump”(126 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hotel Marina El Cid Spa & Beach Resort
Offers & Announcements: Summer of Fun
Hotel deals
Offers from Hotel Marina El Cid Spa & Beach Resort
Offers & Announcements: Summer of Fun
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Reviews (7,345)
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6,643 results
Traveller rating
3,189
2,252
755
277
170
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3,189
2,252
755
277
170
Show reviews that mention
All reviewsplatinum clubmurphy bedcliff jumpinfinity pooltime shareplatinum serviceitalian restaurantbedroom suiteconvention centerkids clubwater shoesfamily vacationboogie boardsmain poolfire showmain buffetswim up bar
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2,021 - 2,025 of 6,643 reviews
Reviewed 18 September 2016

Both rooms we stayed in were nice. The service personnel were wonderful. The air conditioning unit was loud in the 2nd room we stayed in. The grounds of the hotel were beautiful and the swimming pools were great. The food was good and the availability...More

Review collected in partnership with this hotel
Thank claytonk785
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 19 September 2016

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your perfect review and for your past stay with us. We are so glad to know that you and your wife...More

Reviewed 18 September 2016

I've never done an all inclusive or a cruise before so this was a first time experience. A lot of the interactions I had here were awkward. Partially because of the language barrier and partially because of the hard sales culture here which definetly took...More

Review collected in partnership with this hotel
Thank Tricia Z
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 18 September 2016

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for selecting our resort. It was nice to read that you enjoyed some aspects of your past holiday...More

Reviewed 16 September 2016 via mobile

This was our 3rd time here, and it keeps getting better. Nice hotel, really well maintened grounds, great service. The new restaurants added are very nice and the food was good, however, the menu hasn't changed in the last 3 years at the older restaurants....More

Thank Laine A
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 17 September 2016

Dear family: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your great review and for your third stay with us. We are so glad to know that all your family spent a...More

Reviewed 16 September 2016

This resort is in a great location and the layout is very nice. However, this is a time share/vacation club resort and, in my view, the sales people are overly aggressive and deceptive. As soon as we arrived at the hotel we were greeted by...More

Thank Bill W
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 17 September 2016

Dear friends: We certainly appreciate your kind comments and thank you for selecting Hotel Marina El Cid Spa & Beach Resort. We are glad to know that you enjoyed your holiday with us and thank you also for your feedback that is very useful for...More

Reviewed 16 September 2016 via mobile

Been going to Mexico for 20 years now. My wife and I have tried many resorts and many brand names. I always thought RIU had the best food, and still think that they're top tier, but the food at the Hotel Marina El Cid was...More

Thank peteinCtown
Response from RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach ResortResponded 17 September 2016

Dear family: How very nice of you to share your amazing review on tripadvisor. We aim to ensure our guests stay is as comfortable as possible, noticing our efforts inspires us to continue to be among the best in our field and we are glad...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Breakfast included
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$183 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$183 - US$517 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#17 Luxury Hotel in Puerto Morelos
#17 Spa Hotel in Puerto Morelos
#17 On the Beach Hotel in Puerto Morelos
#17 Top resorts Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5948)
Pool & Beach (1600)
Room & Suite (1103)
Dining (507)
Family and Play Areas (84)
Amenities (65)
Business Centre & Event Rooms (23)
Questions & Answers
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vreepartyof5
19 June 2018|
Answer
Response from GMELCIDRESORTS3 | Property representative |
Dear client, I will contact you by private message for more information. Best regards,
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Google Translation
mocha_brown1129
16 June 2018|
AnswerShow all 3 answers
Response from GMELCIDRESORTS3 | Property representative |
Dear Guest, Thank you very much for reaching us out on TripAdvisor. As for your questions, reservations can be made every day at the concierge desk. We recommend you make your reservation one day in advance. We do not... More
0
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Google Translation
Room Tips
"Best views of the ocean and sounds of chirping birds to wake up to are the rooms by the ocean - Buildings 17..."
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"Ask for a room that faces the ocean"
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"Any room facing the ocean. ours was great!"
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"We were in 1201 -- hopefully management will work on the mattress and odor issues."
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