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Hotel Marina El Cid Spa & Beach Resort

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GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
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5,510 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Marina El Cid Spa & Beach Resort
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Showing 4,919: English reviews
Dickinson, North Dakota
1 review
Reviewed 8 January 2015

Our family of 10 stayed here and had a great time, loved the pools, and the beach, the beach is a bit rocky. Dinner meals were fabulous, buffet is good. Service was outstanding, The AC worked great in the rooms, and room service was very prompt, we did not have any problems making dinner reservations. The spa was very nice,... More 

Helpful?
Thank Candace S
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We thank you for selecting Hotel Marina El Cid Spa & Beach Resort and for appreciating our efforts to please our guests. Reviews like yours encourages us to never forget or ignore, our guests needs and comfort during their stay at our resort. We hope to see you back familia and thank you again for your preference and... More 

London, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 January 2015

Our family (three of us) stayed at Marina El Cid with two other families in early December, 2014. Food and accommodation were good, and a range of interesting excursions can be booked through the resort. However, one child in our group had a tooth knocked out on the water slide. The resort management's response to the accident was very lackadaisical;... More 

Helpful?
7 Thank jrussell68
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: Thank you very much for selecting Hotel Marina El Cid Spa & Beach Resort. We are so glad to know that you enjoyed our resort and our service. At times things occur beyond our control and I would like to comment that our room division manager is working since the beginning with the affected guest and helping them... More 

nc
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 January 2015

We ahve visited El Cid three times this year. I am taking the time to write a review this tie because the staff went above and beyond the normal very good service. Carol in the VIP lounge is the consummate professional. She is delightful to deal with. Rodriqo is so focused on customer service and even though I speak no... More 

Helpful?
4 Thank friskyNc
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: Thank you very much for selecting Hotel Marina El Cid Spa & Beach Resort. We are pleased that Carol, Rodrigo and the rest of our staff contributed in making your vacation memorable. Your review encourage us to never forget or ignore our guests needs and comfort during their stay at our resort. We hope to serve your family... More 

chicago, il
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 6 January 2015

I planned a birthday celebration for 22 people and couldn't have chosen a better spot. Our group stayed in every category of room and they were all good. The three bedroom suite was absolutely amazing - huge living room/dining room, kitchen, half bath and each bedroom with fabulous ocean view and bath. Food was great. I was nervous after reading... More 

Helpful?
2 Thank mkk1
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El CId Spa & Beach Resort I would like to thank you for your excellent review and for your stay with us. We are so glad to read that all your family enjoyed our facilities and the service from our hotel staff. Thank you also for sharing your review... More 

Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 January 2015

Three of the four people traveling in our group experienced severe food poisoning while staying at the Marina El Cid for a week, December 28 - January 5. In fact, upon the day of our departure we were too ill to travel and were forced to stay an extra day at the hotel. The front desk wanted us out of... More 

Helpful?
13 Thank seattlejeff2015
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for your preference. We sincerely regret that you did not have a nice stay in our resort and that you became ill. I would like to comment that we do not have any... More 

Baltimore, Maryland
Level Contributor
69 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 January 2015

This was the first time that we decided to spend Christmas vacation away from home and we were anticipating a great experience. As owners and Millionaire level, we were not greeted at the Platinum Club as we were in the past. We booked these reservations six months ago and requested oceanview 1 BR suite in the new buildings. Instead, were... More 

Helpful?
4 Thank captcathy
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and for your stay with us. We sincerely regret that your experience with us was not as good as the first ones in some aspects. All the feedback is very important for us and... More 

Philadelphia, Pennsylvania
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 January 2015

We stayed over Christmas and were very pleased with the hotel. We have been to this area 10+ times now and this resort had its pros and cons like every other resort in the area. Pros Food for an all inclusive was quite good, we have come to expect mediocre food at best but this exceeded our expectations. Mexican resteraunt... More 

Helpful?
7 Thank Tracy A
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear travelers: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your excellent review and for your preference. We are so glad to read that you spent a lovely Christmas holiday in our resort. Thank you also for taking the time to share your review on this... More 

Chicopee, Massachusetts
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 January 2015

Pros: + Excellent staff who were always willing to assist. + Language barrier was never a problem. 99% of those I spoke with knew English well enough. + Clean Beaches and the ocean is super warm. +Gorgeous view of the ocean from the room! + Rooms were well kept, and the bathrooms were huge. + Main Pool was super fun... More 

Helpful?
9 Thank WilliamBV
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El CId Spa & Beach Resort I wish to thank you for your excellent review and for your preference. We are so glad to read that you had a relaxed vacation with us and enjoyed our facilities and our service. Thank you also for sharing your comments on tripadvisor... More 

Los Angeles, California, United States
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 January 2015

good: -size, -quietness of the area, -suites are of good size. -nice views of sea. -2 large pools -one big with slide and jumping cliff for the kids/teen to keep them occupied. other pool quieter and with lounge music less kids. -alcazar and marina restaurant are pretty good eats. solid for FAMILY vacation with KIDS/TEENS the bad: wifi is the... More 

Helpful?
6 Thank Jeremy W
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your nice comments and for your stay with us. We are so glad to know that all your family spent a nice holiday in our resort and enjoyed mostly of our services and facilities. All the... More 

Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 January 2015

This was our first trip to Cancun and El CID was a wonderful area. Staff are very friendly. Even with language barrier we still received the best. The staff around the lounge area with Gery and Violeta how they help each other to accommodate us. Even with difference in language. The services in all restaurant. what a good people a... More 

Helpful?
2 Thank ManuelaYahuwan
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your perfect review and for your preference. We are so glad to read that you enjoyed your holiday with us amigos. Thank you also for your compliments for Violeta, Eduardo, Gerry, Alex and the rest of our... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinym All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €206 - €582 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure what this means.”
 of 5 bubbles freddiebillc, 3 Dec 2016 | Read review
“try to get to a building facing the pool or ocean for a better view”
 of 5 bubbles 3ecrm, 1 Dec 2016 | Read review
“Top floors are best, ask for upgrades if necessary to ocean view.”
 of 5 bubbles HoosierGent, 1 Dec 2016 | Read review
“We had a king size bed and a pull down full size. The full size mattress was pretty hard and the pillows were very full. ”
 of 5 bubbles jameseU29QO, 30 Nov 2016 | Read review
“Rooms by poolside gets older during the day but definitely quieter in the night”
 of 5 bubbles Sweetsaja, 27 Nov 2016 | Read review
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