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Hotel Marina El Cid Spa & Beach Resort

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GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
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5,720 Reviews from our TripAdvisor Community

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Showing 5,112: English reviews
Fort Worth, Texas
Reviewed 31 March 2015

This was an amazing resort for families. My husband and I along with our six children and 1 additional child stayed here for a week for our wedding. The wedding planning was very easy. It was beautiful on the pier and we took pictures along the beach & in the water afterwards! I would recommend this resort for any family...

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Helpful?
Thank Nicole H
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind comments and thank you for selecting Hotel Marina El Cid Spa & Beach Resort as your wedding destination. We are glad to know that all your family had a nice vacation with us and that everything went smooth during your wedding day. Thank you also for sharing your experience on tripadvisor. We hope...

Victoria, Canada
Reviewed 30 March 2015

My wife and I travelled to hotel marina el cid for our honeymoon for 10 days. Everything was going great until the 7th day we were there, when two pairs of my wife's sunglasses were stolen from our room. She had them when we went out to supper and took them off and left them in our room so we...

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5Thank Benjamin J
Twin Falls, Idaho
Reviewed 30 March 2015

We just returned from El Cid in Cancun and had a wonderful experience. From the time we arrived to the time we checked out we had top-notch service from all staff members we encountered. They always had smiles and went out of their way to ensure you had a great time. I would say this is a family resort for...

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Helpful?
2Thank Chuck L
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind review and your preference. Thank you also for appreciating our efforts to please our guests and for sharing your review on tripadvisor. We are always improving our services and facilities with the help of the reviews of this site and we will be honored to serve you all again in another visit to...

Edmundston, Canada
Reviewed 29 March 2015

Amazing, friendly, trustworthy servers, Vidal, Gustavo and Ibrahim - Natalio at the Marina, Josee, Santos, Geraldo and Viloletta at the bar in the lobby - thanks for making our meals and evenings a great event each time. Martin and Zack in Sales were top notch and made themselves available at our request! Pronatours team suggesting The Captain hook Pirate tour...

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Helpful?
2Thank Lloyd P
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear couple: We certainly appreciate your review and thank you for selecting Hotel Marina El Cid Spa & Beach Resort. We thank you also for appreciating our efforts to please our guests and for your compliments for serveral members of our unique staff. We will share your kudos with them and we hope to serve you again in another occasion...

Philadelphia, Pennsylvania
Reviewed 29 March 2015

We left in a snow storm on the first day of spring and arrived at beautiful, sunny El Cid a few hours later. It was the perfect resort for a family getaway. We booked through CostcoTravel and upgraded to the Platinum package because it was not a significant amount more. We also upgraded to private ground transportation, which made things...

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8Thank TravelingMom201108
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your kind review and for your stay with us. We are so glad to know that you had a nice vacation in our resort and that Gilberto, Carlos and Albaro were nice and attentive to your needs....

Calgary, Canada
Reviewed 28 March 2015

We have just returned from el cid where we had a fantastic time. Sarah, Chief Concierge, is absolutely amazing and wonderful. Because of her our vacation was relaxing and stress free. She really excels at going above and beyond to provide excellent customer service. Both Chris and Charmito were great as activity directors and now that they have moved into...

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3Thank 654Emily
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your perfect comments and for your fifth stay with us. We are so glad to know that you had a terrific holiday again and that all our staff exceeded your expectations. Thank you also for sharing...

Reviewed 28 March 2015

We went to this property because it was recommended by a friend, and TA reviews were pretty good... there are so many to choose from in that area! We are a family of 5 (ages 6, 10, 12). We did the 2 bedroom suite (#351) on ground floor in Bldg 15. Initially was concerned about ground floor, but wouldn't have...

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3Thank Kim K
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: How very nice of you to share your nice review with us. We aim to ensure our guests stay is as comfortable as possible. Noticing our efforts inspires us to continue to be among the best in our field. We hope to serve you again in a near future and thank you again for your kind comments and...

Warsaw, Indiana
Reviewed 28 March 2015

We exchanged into El Cid through RCI for 2 1 bedroom units. I contacted the resort 2 months before our trip and ask for the rooms to be together and ocean front. They were very helpful and made this happen. Check-in was a breeze, we were given a tour of the resort on our way to our room so we...

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2Thank Bill37611
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your nice review and thank you for selecting Hotel Marina El Cid Spa & Beach Resort. We thank you also for appreciating our efforts to please our guests. Your review encourage us to never forget or ignore our guests needs and comfort during their stay at our resort and thank you also for your kudos...

Englewood, Colorado
Reviewed 28 March 2015

The most amazing part of our trip was the special service from all the staff. Everyone you meet has a smile and strive to make your stay comfortable and enjoyable! El Cid is an all-inclusive resort that offers excellent food and multiple restaurants with different cuisines and good wines and beverages included in the package. You will enjoy fresh fruits,...

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Helpful?
5Thank Themeanbean
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I wish to thank you for your preference and for your awesome review. We are so glad that you and your friends had a happy holiday with us and enjoyed our service. Thank you also for sharing your comments on tripadvisor, we will...

Hanley Falls, Minnesota
Reviewed 27 March 2015

We stayed at El Cid for the third time and it keeps getting better. The grounds are kept perfectly and all the staff are very friendly and helpful. The pools are amazing, the food is great. We went deep sea fishing on the Tequilla with Pepe & staff and had an amazing time and caught lots of fish. Snorkeling was...

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Helpful?
2Thank Richard H
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind comments and thank you also for your past stay with us. We thank you also for appreciating our efforts to please our guests. Your review encourage us to improve our service and our facilities continuosly It will be a privlege to serve you again in another occasion and thank you again for sharing...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinym All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €233 - €440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
828 questions
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The adjoining room sound transfer thru the door is an issue. I'd also rather the room cleaning was done at a consistent time of day. ”
 of 5 bubbles resbyc, 19 Jan 2017 | Read review
“We have stayed in a platinum room and a regular room and the regular room has been nicer. I think it may be because it is one of the buildings that is further from the beach and thus newer.”
 of 5 bubbles 249jesusu, 19 Jan 2017 | Read review
“We had a suite right above the beach. Enough room to veg out and not be bothered by others in our party when needed.”
 of 5 bubbles timmb2017, 18 Jan 2017 | Read review
“don't get a room close to the elevator.don't get a room too close to the main pool ... if you like tranquility.”
 of 5 bubbles , 16 Jan 2017 | Read review
“Upgrade to Building # 16 or #17 if you want to be by the pool.”
  • 4th floor Building #16
 of 5 bubbles 630jeffl, 16 Jan 2017 | Read review
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