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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$459*
US$249*
Great Deal
US$270*
US$412*
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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6,280 Reviews from our TripAdvisor Community

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Showing 5,647: English reviews
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Mississauga, Canada
Reviewed yesterday NEW

My husband, twin 9 year old boys and I recently spent a week at Marina El Cid based on the resort recommendation of family friends who were planning to visit at the same time. We really enjoyed our experience. The resort and rooms are very, very clean, the rooms are nice, beds are comfortable and the staff are all friendly...

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Helpful?
Thank brownsd2017
Putnam, Connecticut
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Place was amazing great staff! Food exceptional if someone writes a bad review they are crazy. Have traveled many times and this was a great trip would definitely go back. Awesome Food! All the restaurants are exceptional the beach is good there is some seaweed that they clean up daily but it is an ocean so it didn't bother us.

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3Thank Patrice R
About Hotel's Favourite Review
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: It is awesome to read that you had a great time during your vacation with us and enjoyed your meals that our kitchen staff prepares with joy. On behalf of all the staff at El Cid I would like to thank you for such a great review and we would love to have the oportunity to serve you...

Reviewed yesterday NEW

Just came back from our vacation of 12 days on 5/23/17. El Cid is a nice hotel. Most of the staff members are very nice. Clean room. It was a good experience. The kids enjoyed/LOVED the Kids Club. I wish the Kids Club had always a daily set schedule for the kids (meaning less TV time). The activities they did...

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Thank ramcim408
Reviewed yesterday NEW

This is my second time staying at this resort because the first time I had a very pleasant stay here but this time it wasn't that great. The first time we got a regular room it was very clean and nice but this time we got a junior suite platinum room. There were a lot of bugs coming in the...

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1Thank peilingr
Reviewed yesterday NEW

While we were basically having a lovely time meeting new people from around the world, there are some terrible deficiencies at this resort. We constantly had to call to service our room. One day we actually ran out of toilet paper. It was like pulling teeth to get the room serviced. BUT THE WORST PART...MY SPOUSE HAD AN ASTHMA ATTACK...

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1Thank 167arlenez
Reviewed yesterday NEWvia mobile

2nd trip here in two years. Upgraded to platinum for 135 per night to guarantee ocean view. Murphy bed is some form of medieval torture device. Hard as a rock. Restaurants are Ok. We tried all of them. Seafood was best. Beach sucks but you can walk down past the marina for good sandy beaches. Seaweed is still at high...

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Thank spyle31
Calgary, Canada
Reviewed 2 days ago NEWvia mobile

Marina El Cid is a great resort and has some great amenities like an infinity pool and main pool with fun activities to keep everyone entertained. However, there are a few things that make the resort not great.. for example.. the hotels beds aren't very comfortable and when asking for a different pillow I was told it was only for...

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Helpful?
Thank 147travelling
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your kind comments and your confidence. Thank you also for your compliments and for sharing your feedback that is very important for us and we use it to improve our services and facilities, we will discuss your comments with our team. Thank you again for your comments and for preferring Hotel Marina El Cid Spa...

Chico, California
Reviewed 2 days ago NEW

We really enjoyed our stay at this beautiful resort. The location feels nicely secluded because it is not back to back with other mega hotels. The staff was wonderful, so helpful and courteous. Our room was great and very clean. We loved the resident iguanas that live throughout the resort grounds! We enjoyed the food, it was excellent. But we...

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Helpful?
Thank Brasilfun
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: How very nice of you to share your excellent comments on tripadvisor. Noticing our efforts inspires us to continue to be among the best in our field and to keep offering to our guests the best experience possible. We sincerely hope to serve you and your beloved one again in a near occasion. Thank you again for your...

Fairfax, Virginia, United States
Reviewed 2 days ago NEW

The people are super friendly but I'm afraid I can't highly recommend it. The property needs some love and the food isn't any where near as good as other resorts we've visited like Generations Riviera Maya and Secrets Maroma Beach. The service is slow in the restaurant for breakfast and lunch. It took forever to get a cup of coffee...

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Helpful?
Thank Rita S
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all our staff I wish to thank you for your comments and for staying with us. Thank you also for your positives and for your suggestions that are very important for us and we use them to improve our services and facilities. Please accept our apologies for those details that have been already addressed and...

Reviewed 2 days ago NEW

We very much enjoyed our experience findings the accommodations great, the food very good and the resort comfortable with plenty of room for all. We had no problems with dinner reservations, even changing at the last minute. The employees were always courteous and helpful. The staff was responsive to our requests. There was more than enough room to select pool...

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Helpful?
Thank earldavidb
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: Your positive comments are very appreciated and very valuable for us. We are glad to know that and your significant other had a nice getaway with us and that our staff was attentive to your needs, our staff is always willing to exceed our guests expectations. Thank you again amigos and kindest regards from all the team of...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €168 - €519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
TripAdvisor is proud to partner with Groupon, Orbitz, BookIt.com, Hotels.com, Travelocity, Cheap Tickets, Expedia, Hotwire, Booking.com, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Hotel Marina El Cid Spa & Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Spa Hotel in Puerto Morelos
#14 On the Beach Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Questions? Get answers from Hotel Marina El Cid Spa & Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very disappointed.”
167arlenez, 25 May 2017 | Read review
“Upgrade to Platinum, we we 40' from the water!”
TravelinBnT, 23 May 2017 | Read review
“Ocean view rooms cost more.”
mesash, 23 May 2017 | Read review
“Stayed in garden view was a good location did not upgrade”
Z8209ANteresab, 23 May 2017 | Read review
“Clean the rooms daily and if for some reason you can not, make that room the first one on the list for the next day. It is really that simple.”
923ronaldb, 23 May 2017 | Read review
5 of 5
Cancelon
US$249* /night
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Orbitz.comUS$270
Bookit.comUS$412
AMOMAUS$459
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*Disclaimer
Prices are for 1 room, 2 adults
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