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All reviews el faro master suite all inclusive plan heaven beach kids club evian spray heaven bar all inclusive option washer dryer room service ice pops fractional ownership complimentary bottle of tequila sports desk laundry room private suv full kitchen
We stayed at the Grand Residences the week of November 7th, 2018 and it was amazing!! We traveled with 3 kids ages 12, 10 & 9. All the reviews on Trip Advisor were true. Our trip started with luxury ride from the airport to our...More
First of all they send us a nice black private SUV from the Cancun Airport to the Hotel, the driver was super polite and he offer us towel to clean our hands and bottle of water, he also ask what we want to drink upon...More
12 Thank Easyofff
Response from Cristobal G, Online Community Care Coordinator at Grand Residences Riviera CancunResponded 19 January 2018
Thank you for posting about our resort.
We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction. We're excited to...More
The grand residences hotel is the most amazing hotel we have ever visited. The service from the staff is second to none. The food is exceptional. The rooms are huge and very clean.
Our drivers to and from the airport were Edgar and Elias. They...More
"Heaven On Earth".
If there were a number higher than "10" I would gladly rate this experience higher. In my lifetime I have not experienced ANY customer service, facilities and food/beverage that even come close to providing this much satisfaction. Superlative is all that I...More
This resort is outstanding from top to bottom. Great amenities, immaculate grounds, delicious food, professional and amazing employees and service. They all care and look for us to have a great experience. Everything was wonderful, we had a great stay. Highly recommend it.
1 Thank Sightseer55561358504
Response from jcgalindof, Online Community Care Coordinator at Grand Residences Riviera CancunResponded 4 days ago
Thank you for taking the time to post about our resort.
We look forward to welcoming you again during your next visit to the Mexican Caribbean.
Affiliated with The Leading Hotels of the World®, the largest hospitality collection of its kind, Grand Residences Riviera Cancun is a family-oriented luxury resort located on a spectacular sheltered beach in …MorePuerto Morelos, a fishermen village 30 minutes from Cancun in the Riviera Maya. With 201 beautifully appointed suites, the resort offers signature services & unique amenities. An exclusive and privileged luxury vacation awaits you in the Riviera Maya, as in all Leading Hotels of the World®, offering an intimate and custom-tailored experience. Wake up every day by the Caribbean Sea in a beautiful new reality in Grand Residences Riviera Cancun! Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Vacation214489 | Reviewed this property |
I agree with Jeffrey. Snorkeling at the resort isn’t great, but in the small town about a mile away, you can go out to the barrier reef with a guide for cheap. My husband and I went with a private guide named Jose on his... More
I agree with Jeffrey. Snorkeling at the resort isn’t great, but in the small town about a mile away, you can go out to the barrier reef with a guide for cheap. My husband and I went with a private guide named Jose on his boat, and it was only about $25 USD. So much fun! Great sea life.