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Excellence Riviera Cancun

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Excellence Riviera Cancun
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11,328 Reviews from our TripAdvisor Community

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Reviewed 13 February 2014

We have just returned from 10 days at this hotel. Our first time in Mexico and at an All Inclusive Resort we were blown away with the service, cleanliness of the resort and quality of the food We were in building 9 which was perfect for us as it was a short walk to the reception, bars and resturants but...

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6Thank 54Retired2012
Delray Beach, Florida, United States
Reviewed 12 February 2014

We spend 14 days over Christmas and New Year and would definitely go back to this all inclusive resort. The food was fantastic and a very friendly staff. As we arrived to our room we could smell the the mildew and mentioned this to our bellboy. We where contacted immediately by the front desk and offered a different room which...

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3Thank Helena S
Poca, West Virginia, United States
Reviewed 12 February 2014 via mobile

The cleanest, most Beautiful place I have ever stayed. The Service was Phenomenal, as was the Food. You need never leave the Resort during your stay, everything you need is there including shopping for souvenirs. If you should choose to sight see there are plenty of options: we got help from the Jr Excellence Club to book a private tour...

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4Thank Laurel M
arkansas
Reviewed 12 February 2014

We travel to Mexico at least four times a year and we rarely repeat places unless they are just top notch. We have developed our favorites. I have been to about sixty resorts now: To date my top two still remain Secrets Maroma Beach, and Iberostar Grand. If you are traveling with kids go to Barcelo Palace. Now for this...

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4Thank SterlingSmithJames
Excellence_Group, Community Manager at Excellence Riviera Cancun, responded to this review

Allow us to thank you for taking the time to write this review in which you share your experience at Excellence Riviera Cancun with all Trip Advisor Readers. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We also appreciate your detailed feedback,...

Dover, New Hampshire
Reviewed 12 February 2014

We stayed here from january 7-16 and it was great all around! The spice restaurant was our favorite and dont miss the rodizio special at the grill!! The road leading in is terrible and it is not uncommon to wait for 20-30 minutes to get down the road though it is not too long. We loved the open air theater...

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2Thank jtodd1122
Manalapan, New Jersey
Reviewed 12 February 2014

Left New Jersey on Super Bowl Sunday at 4:30 AM with 7 other couples and met up with 2 other couples at ERC. Great flight easy trip from airport to Resort. The wicked road many spoke about was bumpy but we were lucky there was no water along the way. Arrived quickly and was greeting with their traditional cold towel...

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5Thank kirk m
Ottawa, Ontario, Canada
Reviewed 12 February 2014

We stayed at Excellence Riviera over Christmas and we loved it. We had an Oceanview room in building 6. We had the main pool on one side and a quiet pool (with washrooms, floats & towels) on the other side. The variety of restaurants, along with not needing reservations was ideal. You went to the restaurant you wanted to eat...

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4Thank Debbie F
Reviewed 12 February 2014

We have been to a lot of all inclusive resorts and this one stood out by far! Great people, great location and loved the service. The road in was in rough shape. It was about 5 km of pretty bumpy travel and they were in the process of repaving the road. Great selection of sit down restaurants of evening dining,...

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2Thank worknplaytravelgirl
Madison, Connecticut
Reviewed 12 February 2014

I am part of a group of 8 moms that travel every year to a different adults-only all-inclusive resort. Our group has been doing this trip for 14 years - so as you can imagine, we have been to many, many resorts, mostly very high end (Le Blanc, Grand Bavarro, etc.) . Our first trip to Excellence was last year...

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2Thank JGirl50
Wilmington, Delaware
Reviewed 11 February 2014

The name says it all. Excellence is just that! This was our first trip but won’t be our last. We are “older” twin sisters who wanted to celebrate our birthday at the Excellence “Club” …and it was definitely worth the extra cost. The main reason we did the upgrade was the special beach area with always a lounge chair in...

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6Thank Phyllis C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €304 - €599 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Riviera Cancun 5*
Number of rooms: 440
Reservation Options:
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Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#2 Top resorts Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Excellence Riviera Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you've got the cash, the Excellence Club rooms are like a Roman Palace”
 of 5 bubbles yagov956, 23 Mar 2017 | Read review
“Spa view is quieter”
 of 5 bubbles DELynch, 22 Mar 2017 | Read review
“Club level building 8”
 of 5 bubbles miketer2016, 22 Mar 2017 | Read review
“We had room 8251 and the ocean view was spectacular! We watched every sunrise from our balcony.”
  • sunrise from room 8251
  • view from room 8251
 of 5 bubbles JM55044, 22 Mar 2017 | Read review
“if you stay at the club level ask for a room in the 800 building”
 of 5 bubbles K5998KDbarbarap, 22 Mar 2017 | Read review
5 of 5