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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!5% off room rate
Hotels.com
US$399
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Free cancellation until 02/12/21
Excellence Resorts
US$379
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Free cancellation until 03/12/21
FindHotel
US$399
US$335
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SAVE US$64
Expedia.comUS$399
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TravelocityUS$399
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (22591)
Room & Suite (4288)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Room & Suite (4,288)4,288
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:5% off room rate
20390Reviews3539Q+A100Room tips
Traveller rating
  • 16,599
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Time of year
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Popular mentions
Brad P wrote a review Today
Dallas, Texas4 contributions8 helpful votes
We spent a week at ERC and had a great time. The Brisa Couples Ritual at the spa was one of the best spa experiences we've ever had (shout out to Rosario & Faby). The resort had fun stuff constantly going on, and the food was great! The only gripe we had was that the system for reservations was very scattered and ineffective. We wanted to add a night to our stay, and there was no easy way to do it at the front desk or with concierge, we had to literally book a new reservation, pack our bags, switch rooms, check out of the old room and check into the new room etc. Also we had a confirmation email for our spa appointment and when we showed up they didn't have us in the system for the correct day, so we had to postpone it to a later day. Lastly, they gave us a voucher for a romantic dinner by the beach (which isn't a normal thing that is included). We booked it with the concierge and they confirmed our reservation, but when we showed up for it they said there was not a reservation. Everything else about the stay was awesome, but those three things certainly were headaches.
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Date of stay: June 2021
Value
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Room Tip: The swim-up rooms are amazing
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Kristen T wrote a review Apr 2021
Baltimore, Maryland139 contributions166 helpful votes
Hotel's Favourite
The fun yet laid-back and professional atmosphere here made this a positive experience. We enjoyed the gym in the early mornings, the modified method for the breakfast buffet where all of the options are still there you just don’t serve yourself, the wide variety of lounge chair options/areas, The impressive evening performances, comfortable room (club level ocean view I think), Quality food options including vegetarian ones (except at Las Olas), and most notably, the wonderful and kind staff. Though overall the food may be somewhat better at Beloved, the facilities here are more impressive and varied. Luis at the club pool saved me my first day when I was sad about not finding healthy vegetarian food yet. He solved my worries with genuine care and continued to be kind and helpful throughout. Amable also at the club pool was cheery and enthusiastic and happy to provide Spanish assistance and humor as well as drinks. Lucia in the club lounge provided kind yet subtle assistance with whatever snacks or drinks I wanted. Thank you so much!
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Date of stay: March 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded 29 Apr 2021
Dear Kristen, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, it is a pleasure knowing that you thoroughly enjoyed our Gym and the benefits of being an Excellence Club guest. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Debra F wrote a review Yesterday
Greenwood Village6 contributions3 helpful votes
We return again and again, now thankfully vaccinated and post-pandemic for us. The staff and leadership team were at their best, despite the probably many hardships for them and their families. As usual our every request was met with a smile and exemplary service. This cannot be said enough, the Excellence staff both here and Playa Majeures (have vacationed that property many times as well) offer the best in hospitality, warmth and service. A shout out to Benito and Guillermo who served our every whim at the pool and beach. Wish I had taken notes on everyone's names, the many hostesses, servers, housekeepers we interacted with but all were spectacular. We of course left gratuity's but they were all so good recognition is deserved by name. From the pools, to the beach, to the dining rooms and outdoor dining options, bell staff and front desk to housekeeping everyone is so welcoming, truly caring about delivering the best in guest services. During our next visit (In December!) I will do better noting names of the great personnel. The rooms are spotless and taken care of at our convenience every day with plentiful towels, sundries, snacks, coffee and alcohol. The food was spectacular. We LOVE the Lobster House, Isabelle (French) and Spice so much that during our 5 nights simply rotated rather than head to other offerings (call us lazy). Plus we really enjoy the beach pizza and beach themed meals each day. The consistency over the years of the food quality is outstanding. We missed not serving ourselves at the breakfast buffet but thanks to Covid restrictions the eager and wonderful service people supply everything you ask for as you approach each station at the abundant, scrumptious buffet. And the truth is it probably paid off in us not overeating as we often do at the Excellence Buffets!! How often do you vacation and know leadership by name and they yours? Fatima Young Guest Service manager was always greeting us warmly and available for any request throughout the property. She went out of her way to be of service, treating us like family. Paul Castillo Food & Beverage Guest Relations visited us as we dined, checking on our experience, always asking how he could be of service during our current or upcoming meals. Paul always made us feel so special. Carolina Paz is Assistant General Manager, a leader who we had interacted with at the Playa Majeures property in the past, Riviera Cancun is fortunate to have her as she is an exceptional leader. The property is gorgeous, the foliage, the beaches and pool areas as well as the rooms/suites are over the top wonderful. Our favorite beach destination for over 10 years, except for the pandemic visiting at minimum twice a year.
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Review collected in partnership with this hotel
Date of stay: June 2021
Value
Cleanliness
Service
Room Tip: We prefer ocean view with the highest floor for more privacy and better views
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Cody W wrote a review Yesterday
4 contributions4 helpful votes
Our trip was amazing from top to bottom the entertainment staff were especially great! Christian, Javier and Salvador were full of energy and enough smiles to make everyone have a good time! Plus when they weren’t entertaining us they made us feel at home and opened up about there lives if you asked! Great humans and I’m proud to have met them! The food was amazing and also the facility and location are gorgeous! The spa was a real treat! I highly recommend the Aqua therapy!
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Review collected in partnership with this hotel
Date of stay: May 2021
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D B wrote a review Yesterday
Clayton, North Carolina2 contributions
We went to Playa Muejers location for our honeymoon. Loved it. Tried Cancun Riviera Maya location May 2021. Was lovely! Only complaint was the seaweed. PM Location also had the seaweed and we had hoped Cancun Riviera Maya would have been better. It was worse. To be clear, it's smelly and in copious amounts which rules out the ocean for swimming. Some days we could smell it from the pools. It's not their fault, I know, but it is relevant in respect to enjoyment. If you're looking for beach swimming, skip this location and the PM one. If you're looking for top notch food and service in an adult only environment, clean and safe, this is the place!!! They have a ton of pools and a lazy river. So again, 5 stars. We'd go back but if you want the ocean and blue water to swim in, it won't be here 😔 Another couple we met said the Punta Cana location had clear beaches without the seaweed. We will try them next! I would recco Riviera Maya location. Bring your own straws as they do not provide them. Sexy Bridge was our fav 'game'. We laughed til our faces hurt. I wish I knew the name of the song they played for Sexy Bridge. If anyone knows, please reply with it ☺
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Date of stay: May 2021Trip type: Travelled as a couple
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PRICE RANGE
US$290 - US$615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun Zoo (2.3 km), National Reef Park of Puerto Morelos (3.3 km), and Unico Beach (2.2 km).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Riviera Cancun have an airport shuttle?
Yes, Excellence Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.