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Excellence Riviera Cancun

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10,955 Reviews from our TripAdvisor Community

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Showing 10,571: English reviews
Dallas, Texas
Reviewed yesterday NEWvia mobile

The resort is as excellent as the name claims, best resort we have stayed at in over 20 years. Great rooms, super clean, constant & superior service. All the staff were very friendly & went above expectations to be helpful & accommodating. The resort is large & well maintained with 11 fantastic restaurants and 11bars with fantastic service, food, and...

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2Thank cherlyn_burton
Washington DC, District of Columbia
Reviewed 3 days ago NEW

We just got back from a 4 night stay - we had a large group of 10 people and the service and resort was outstanding. We did the upgrade to the Excellence VIP and Axel and Lizbeth were AMAZING. I've stayed in several resorts in RM/Cancun and this by far was the best!

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2Thank bg0v0ni
Ottawa, Canada
Reviewed 3 days ago NEW

Background: I've been to Carribean 9 times over the last 15 years, including Couples & Sandals resorts. I travelled to this resort from January 11-18. We were on the 3rd floor in block 6 (no ocean view). We tip throughout the day, although there is no pressure to do so. We took no excursions... why would we leave this place?!?...

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7Thank NoseCanuck
Somerset, Massachusetts
Reviewed 4 days ago NEWvia mobile

I have to say I've been to resorts and I've been on cruises but I never experienced a place like this before ... hands down when they say vacation like royalty they mean it ... what I recommend .. I'm glad I didn't get a swim up suit .. not that they are bad I just felt you had no...

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6Thank dhptravel
Orlando
Reviewed 4 days ago NEW

The resort was extremely nice. The rooms were clean and comfortable. The grounds were just beautiful. All of the food was excellent but the French Restaurant was our favorite. The staff and service was extremely helpful and polite. The entertainment in the evening was a nice surprise. The resort is quite large and spacious so there is a lot of...

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1Thank Julie V
Reviewed 4 days ago NEWvia mobile

We just returned from another week of being pampered at the Excellence Riviera Cancun from Jan 7-15. Both my wife and I are well travelled, but have found ourselves returning to this resort for the 4th time. They truly do their very best to make your stay perfect. As other reviews have noted...the resort is immaculate. We stayed in the...

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3Thank Thomas M
Lansdale, Pennsylvania
Reviewed 4 days ago NEW

My wife and I had a great time at Excellence Riviera Cancun (at the end of October). Our bellhop, Cristobal remembered us from last year and made us feel like we were at home. We were at the martini bar about to go to the front desk to get our bags and go to our room when he walked in...

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2Thank Vincent S
ny
Reviewed 4 days ago NEW

This was our first time at an all inclusive hotel and won't be our last. The hotel was beautiful, the staff was incredibly attentive and friendly throughout the hotel. Plenty of restaurants to choose from. The food was delicious , every detail and dietary need was taken care of. It was exactly as a vacation should be- a true getaway.

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1Thank jrmomny
Atlanta, Georgia
Reviewed 4 days ago NEWvia mobile

Excellence lives up to its name. Our 3rd holiday with Excellence, 1st in Cancun. So far, Cancun is the best. Fabulous staff, food and drinks. Special kudos to Oscar, who kept our drinks flowing, Carlos from Spice who is a hibachi master, Diogenes "Dio" (congrats again on his new position) and Leslie for making sure our stay was excellent! We...

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2Thank TigerTime23
Atlanta, Georgia, United States
Reviewed 4 days ago NEW

We just came back from an AMAZING trip to excellence riviera cancun. There were 6 of us (3 men/3 women) all in our late 20s/early 30s. We stayed in January 2017. We chose excellence because my husband and I had stayed at EPC and loved our time there. We really did debate between playa mujeres and RC but ended up...

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3Thank Jennifer F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. ... more   less 

Additional Information about Excellence Riviera Cancun

Address: Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 | Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €316 - €654 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Excellence Riviera Cancun 4.5*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, BookIt.com and Cheap Tickets so you can book your Excellence Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Riviera Maya
Excellence Riviera Cancun Hotel
Excellence Riviera Cancun Puerto Morelos
Excellence Cancun
Secrets Excellence Riviera Cancun
Cancun Excellence Riviera
Excellence Resort Cancun
Excellence Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#2 Luxury Hotel in Puerto Morelos
#2 Spa Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Excellence Riviera Cancun staff and other travellers.
1,693 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room on the higher floor was quiet and had a lovely view. The buildings around the spa were quieter, more relaxing.”
 of 5 bubbles jrmomny, 18 Jan 2017 | Read review
“Don't pay to upgrade the "basic" rooms are perfect”
 of 5 bubbles jenniferf64, 18 Jan 2017 | Read review
“Spring for swim-up room on the lazy river!!”
 of 5 bubbles TracyS33169, 18 Jan 2017 | Read review
“We were in Spa 4 this is quite away away Spa 1 or 2 would be closer to everything.”
 of 5 bubbles jabrowning, 17 Jan 2017 | Read review
“Junior suites are plenty big for two people”
 of 5 bubbles bartowb, 17 Jan 2017 | Read review
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