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Azul Beach Resort Riviera Maya

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Azul Beach Resort Riviera Maya
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2,965 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort Riviera Maya
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Showing 2,671: English reviews
Reviewed 3 December 2014

My husband, 2 year old son and I stayed at azul in early November. While we had a very nice vacation, and there is plenty of positives to this hotel, we simply won't be returning. Here's why: Our vacation started out great. We arrived at the hotel very early, around 9am. Check in isn't until 3pm but the hotel is...

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Helpful?
5Thank Sarah B
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your honest and detailed review of your recent stay, I truly appreciate the time taken to share your experiences. Detailing your experiences from your stay with us, firstly please accept our apologies for the areas that we fell short of expectations. It is very disappointing to hear that you would not return. It was a...

Houston, Texas, United States
Reviewed 2 December 2014

This was a greatest way to spend time during my vacation this year! The beach is awesome and the view was magnificent. The resort has a great team who work very hard to please you at all times and make you feel extremely welcome. There were pools galore for adults and the ones for the kids were super cute with...

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Helpful?
Thank Nance C
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your wonderful review and kind words, I enjoyed reading your review. I'm very proud of each and Every Employee at the Azul Beach Hotel and will share your comments with all. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon for another beautiful escape! Best regards, Peter...

calgary
Reviewed 2 December 2014

My husband and I traveled here for a wedding but decided not to bring our kids. I would not hesitate to bring my kids here next time we come back. We had such an amazing time with our friends. We upgraded to one of the Villa suites for the extra room and to be close to our friends, who were...

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Helpful?
1Thank acpyrus
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent visit to Azul Beach. We have taken all your feedback on board and this will be used constructively to perfect our unique Gourmet Inclusive experience. We hope that you will chose to return to visit us again and we will ensure that we exceed your expectations. Best regards, Peter...

Lake of the Woods
Reviewed 2 December 2014

We recently returned from a one week stay at the Azul Beach Resort. We chose this resort because we were travelling with our daughter, son-in-law and 8 month old granddaughter. This resort was a perfect place to go with an infant. Upon check-in, our daughter simply had to give the age of her daughter, and all the necessities were brought...

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Helpful?
Thank BGOTN
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. I do apologize for the inconsistencies experienced and I will be sure to address these areas with my management team. I hope you will return to visit us again soon at the Azul Beach Hotel....

Wisconsin
Reviewed 2 December 2014

My husband and I went to this hotel for our honeymoon and returned this past Sunday. I couldn't wait to add my review on Trip Advisor because every part of our experience was absolutely fantastic. From the minute we got there, Marco in the concierge was planning special, romantic activities for my husband and I. While there, we had massages...

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Helpful?
1Thank CatMario2014
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for wonderful review and kind word, It was a pleasure to read about your fantastic experiences, we are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. I hope you will return to visit us again soon at the Azul Beach Hotel. Best Regards, Peter Hechler...

Royal Wootton Bassett, United Kingdom
Reviewed 1 December 2014

We chose the Azul Beach Hotel because my wife and I travelled with our daughter, her husband and their two children aged 21 months and 4 years. Compared with a lot of properties on the Mayan Riviera the resort is relatively small and you quickly find your bearings. Our check in was smooth and efficient and we were taken to...

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Helpful?
3Thank Norman M
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for sharing your experiences relating to your vacation, it was a pleasure to host your holiday. I have taken note of your comment concerning La Macnha service, please accept my apologies and I can assure you that your experiences are not the norm or in line with our service standards, I will be sure to address...

Canada
Reviewed 1 December 2014

Azul Beach provided for a wonderful one-week stay for our family (two adults one toddler). While the weather wasn't the best, which is obviously not the resort's fault, we still had a great time! The food was fantastic and plentiful. Staff was great and super helpful. Tons of activities for the little-ones. Best of all, even though the resort was...

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4Thank iTravel_-_Around_Eh
KarismaHotelsResorts, General Manager at Azul Beach Resort Riviera Maya, responded to this review

Dear guest, Thank you for your feedback, sharing your experiences of your recent stay. We appreciate that you have taken the time to share your comments with future travelers and guests. We hope to see you and your family soon at Azul Beach Hotel. Best regards, Peter Hechler General Manager gm@azulbeachresort.com

Nottingham, United Kingdom
Reviewed 30 November 2014 via mobile

We were at Azul Beach for 2 weeks for our wedding and loved every minute of it, aside from one incident. I'm very particular about food and hotels and wasn't disappointed overall. We had booked an ocean front junior swim up and I was dismayed to find that we couldn't see the ocean! I called reception immediately who upgraded us...

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1Thank MissWarner
Montreal, Canada
Reviewed 29 November 2014

This is the best all inclusive hotel, actually the best hotel I have ever stayed in. My husband and I went to Mexico for a friend's wedding. We were only there for a couple days so we stayed at the wedding resort. It was fancier than what we are used to. We were so kindly welcomed the moment we arrived....

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3Thank Janice B
Reviewed 29 November 2014 via mobile

We stayed here during Thanksgiving. Blown away by the friendly staff and perfect food options. This hotel specialized in gourmet food options and fully delivered. Our room was the deluxe upgrade as we are part of a travel club. It was outstanding. The hotel grounds are inspiring and well maintained. Only reason I can't give it 5 stars is the...

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Thank John G

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Azul Beach Hotel is a family-friendly, boutique-style property located on a gorgeous beach 20 minutes from Cancun International Airport. All of the newly renovated 148 rooms are just steps from the beach, pools, restaurants and bars.Featuring the Gourmet Inclusive® concept, epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There’s an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge.Azul Beach especially caters to families with young children with loaner baby equipment, kid's club and parent support. The exclusive Family & Friends Vacation Planner coordinates family reunions. Romantic couples love Beachfront Sky Massages and Suite Scenes. ... more   less 

Additional Information about Azul Beach Resort Riviera Maya

Address: Carretera Federal Cancun-Tulum Km. 27.5, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €330 - €996 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Riviera Maya 4.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Azul Beach Hotel, By Karisma Hotel Puerto Morelos
Azul Resort All Inclusive Beach
Azul Beach Resort Riviera Maya Mexico
Azul Hotel Beach Resort
Hotel Style:
#2 Family Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Romantic Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#7 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up's are awesome for families - some are up front by the ocean!”
 of 5 bubbles 477amy, 22 Mar 2017 | Read review
“Bottom level swim up suite”
 of 5 bubbles 116nikkil, 22 Mar 2017 | Read review
“best for families”
 of 5 bubbles , 18 Mar 2017 | Read review
“There is construction going on near villa 18. Highly recommend villa 14. Its where we stayed and is very central to the resort”
  • Our wedding on the sky deck
  • sky deck
  • They decorated our room like this on our wedding night
 of 5 bubbles Krista8505, 15 Mar 2017 | Read review
“Choose first floor if you want to swim from your patio. Choose second floor if you don't want pool access.”
 of 5 bubbles RickW941, 14 Mar 2017 | Read review
5 of 5