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Now Sapphire Riviera Cancun

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1 room 2 adults 0 children
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Now Sapphire Riviera Cancun
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6,606 Reviews from our TripAdvisor Community

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There are newer reviews for Now Sapphire Riviera Cancun
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Showing 5,971: English reviews
Cleveland, OH
Reviewed 12 March 2016 via mobile

My husband and I had a very pleasant 4 night stay despite the windy weather and some rain. I booked the 6 Apple Square deal and was thrilled when we found out we would be at Now for a second time. I'm not sure if I would do another square deal though, as the anxiety before we left sucked some...

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Helpful?
Thank MXLVR
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our resort and the service. Thank you for sharing your beautiful picture. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment...

Norwich, United Kingdom
Reviewed 12 March 2016 via mobile

My husband and myself stayed here in November 2015 for our honeymoon and we were very disappointed. We arrived in the evening after travelling all day and one of the first things reception done was try to sell us a room upgrade to preferred! There was also no transport to take us to our room so we walked there, in...

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Helpful?
Thank Abbeylls
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor. Please accept our apology for an experience, which left you overall dissatisfied. The time you took to share your comments and review with the Tripadvisor universe is very much appreciated. We will share it with our staff so that we can improve our opportunity areas in every possible...

Mexico City, Mexico
Reviewed 12 March 2016

Even though I spend most of the time in a training, the resort is simply great, the staff is awesome and the facilities are beautiful, nice rooms, and the beach! I will definitely come back, next time for holidays! The food is great as well, I liked the breakfast buffet very much.

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Helpful?
1Thank navyjackmx
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. We are delighted to hear that you had a wonderful time with us. We will share your comments...

London, United Kingdom
Reviewed 11 March 2016

Just come back from this Resort. It is as good as everyone says. Beautiful hotel, spacious and sophisticated, gorgeous gardens, wonderful staff. The main buffet was outstanding, every day good fresh food, meats and fish cooked for you, but lots of Mexican food too. All the restaurants are good, though you are inside all the time, in aircon. Drinks were...

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Helpful?
2Thank PennyfarthingLondon
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your recent holidays in Cancun. The resort’s team wants to thank you for allowing us to be part of your holiday vacation. We...

Cedar Falls, Iowa
Reviewed 10 March 2016

My husband and I just returned earlier this week from our week long stay. We stayed in B12. It was not ocean view. We did not want to spend the money to upgrade. Upon check in you are immediately sent to another person to review "coupons". It was basically a time share deal. We immediately told him we were interested...

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Helpful?
2Thank sgordon3
NowSapphireRC, SOcial Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we could meet your expectations, and you and your husband have enjoyed your stay at Now Sapphire Riviera Cancun. At Now Sapphire we all try our best in order to provide our guests with a perfect service and we are proud we have achieved our goal during your...

Denver, Colorado
Reviewed 10 March 2016

everything about this hotel is better than listed! food is great for an all inclusive, drinks are great, and you will always have one in hand. the staff is great, and friendly! hotel is clean and grounds are beautiful! lots of activities to do as well!!

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Helpful?
1Thank mk2k2
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We wish to thank you very much for taking the time to share with us your amazing experience in Now Sapphire Riviera Cancun. It’s great to hear you enjojed the activities, grounds and the staff service. We look forward to welcoming you back to Now Sapphire Riviera Cancun. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera...

Coon Rapids, Minnesota
Reviewed 10 March 2016

We stayed in a preferred room and it was totally worth it. The private beach and swing bar conveniently located next to it were awesome as was the adults-only pool. We visited three of the restaurants and were only disappointed in the bloody mary at one of them, otherwise the food and drinks were excellent. I would stay here again...

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Helpful?
2Thank CharmedMpls
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the team at Now Sapphire Riviera Cancun, we wish to thank you for your gracious comments about our facilities, room, food and staff. All of the comments are shared with the Operations Committee to improve our service in every possible way. We wish to have the privilege to welcome you again in the near future....

Stratford, Ontario, Canada
Reviewed 10 March 2016

Staff treat you like family. They were so welcoming spent a week there end of February. Room very clean and comfortable bed. Loved how much beach front this resort has and lots of chairs. Liked that you did not have to book at the restaurants could go to anyone of them and they were all good. Lots of choices. This...

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Helpful?
3Thank Dave C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Reading through your kind comments we can now be positive that all our efforts have been worthwhile. We are so happy we had the pleasure of welcoming you in your first visit to Mexico. We’ll share your feedback with the Operations Committee to let them know your wonderful comments. We look forward to welcoming you back to Now...

Edmonton, Canada
Reviewed 10 March 2016

Just returned from an anniversary holiday to the resort we were married in 12 years ago (under the Paradisus brand at the time) I was a little nervous as that many years in a tropical climate can really send a hotel downhill fast. the grounds were fantastic and so full of mature gardens and trees that it made every trip...

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Helpful?
2Thank vanash
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. One of the things we are proud of is the quality of services we render to our distinguish clientele among...

Selkirk, Canada
Reviewed 9 March 2016 via mobile

My wife and I spent a week at the Sapphire resort and had a great time. The food was excellent. The buffet restaurant was excellent with lots of options and attention to detail. There was always fresh fruit and may salads. The grill portion offered tuna steak, beef, chicken and pork chops. The table service restaurants did not require reservations...

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Helpful?
4Thank selkirkphat
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We appreciate your time to write a review and shared it with us through Tripdavisor. All of the comments are...

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Amenities

Highlights
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Internet
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room, 24-hour Coco Cafe & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €227 - €514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
1,023 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Huge standard room, extremely quiet.”
jvowles984, 24 Apr 2017 | Read review
“Rooms can be far from the activity or close. Would have been nice if there were elevators, we were on the 3rd floor. Plan accordingly if you can't do a lot of stairs. ”
ncoffman, 24 Apr 2017 | Read review
“Ask for a room away from the pool area where there is entertainment for guest, the resort shuts down the music before 11PM though”
aldoalv, 22 Apr 2017 | Read review
“Beach front room is highly recommended..... breathtaking sunrises and quiet mornings.”
CGib, 22 Apr 2017 | Read review
“Choose Bungalow 3, 4 or 5 - top floor offers spectacular morning views and are quiet.”
Cindy1649, 21 Apr 2017 | Read review
5 of 5