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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,305 Reviews from our TripAdvisor Community

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Showing 5,691: English reviews
Cochrane, Canada
Reviewed yesterday NEW

My wife and I were at the resort from Jan 25-Feb 5 with another couple. I should start by saying that we are UVC members and have been for over 3 years. CHECK-IN. Upon arrival we were taken to the Preferred Club lounge for check-in. It was quick and we were soon taken to our room in building 13. The...

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Helpful?
Thank Alan T
Winnipeg, Canada
Reviewed yesterday NEW

FIRST IMPRESSIONS - My wife and I arrived at Now Sapphire late at night due to flight delays on February 6th (1 week). We've been to several resorts in the Cancun/Maya Riviera/Playa Del Carman region and we can both honestly say that Now Sapphire has been our favorite. We were immediately greeted with a friendly desk clerk, who went out...

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1Thank 686RogerS
Appleton, Wisconsin
Reviewed yesterday NEW

Spent a week in February 2017 and the weather was great. The resort is well laid out with everything in logical locations and ease. The food was very good, not great, but never disappointing. The workers are so polite and accommodating. Special mention of Adolfo at Splash, the big pool swim up bar. Wow, he was amazingly accommodating, worked hard,...

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Thank Withoutatie
grand mound iowa
Reviewed yesterday NEW

Just spent a terrific week here. Beach was amazing and food was great. No silly wrist bands or towels cards. Endless guacamole and entertainment that wasn't annoying. Best way to start the day....vanilla latte at Coco Cafe with Gabriella. Thanks for a wonderful escape.

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Thank ruth w
Reviewed 2 days ago NEWvia mobile

This was our 7th time in Cancun/Riviera Maya in the last 2 years, and we were delighted. Our trip started at Dreams Puerto Aventuras. Although a nice resort, it's dated and quite cramped. As well as Non Smoking. To have a cigarette or cigar you can stand out with the buses or next to the outdoor toilet. We were ecstatic...

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Helpful?
1Thank richard w
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your feedback on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are delighted to read just how much you enjoyed your stay at our resort. Thank you for acknowledging the friendliness and attentiveness of our team. It is certainly with great pleasure that we take every opportunity to exceed our guest...

Myrtle Beach, South Carolina
Reviewed 2 days ago NEW

Our room was a little far away so that was a long walk but that's the only thing I can say was bad. We loved Joel and the team every morning and afternoon. And Sergio and his team at the pool everyday.

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Thank travelsbydeb
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us through Tripadvisor. Your positive comments about the facilities and the outstanding service provided by our staff are greatly appreciated and will happily share with the Operations committee, especially with Joel and Sergio. We hope to welcome you...

Seattle, Washington
Reviewed 3 days ago NEW

I stayed at Now Sapphire for my destination wedding Jan 17-24th 2017. I was worried about the weather but it was 80s and sunny the whole week! I cannot say better things about this resort! We had 59 guests and they took care of us like we were royalty! We all stayed at the preferred rooms which I think are...

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2Thank MicaylaR5
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to celebrate your wedding in Cancun. We are so happy to learn that you, family and friends enjoy the service provided by the staff. We...

Moncton, Canada
Reviewed 3 days ago NEW

Second week of our vacation we transferred closer to Cancun. This resort was your typical looking resort lobby with the large open air building with fountains etc. Check in was very fast with everyone greeting us with a "Welcome Home" then were were taken to our room with our luggage. There are no elevators and we were on the third...

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2Thank kitten50
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to review the Now Sapphire Riviera Cancun. We’re pleased you had such a wonderful stay. It is our responsibility to ensure we exceed your expectations and this is an example of our commitment to customer service. Thank for sharing your wonderful pictures. We appreciate your great comments about the food and service...

Monterrey mexico
Reviewed 4 days ago NEW

We live in Mexico so a quick weekend trip to the beach is easy to do. But I dont like to be in Cancun I prefer the more space the resorts in the rivera offer. That being said its not fun to be in a taxi for over 45 minutes when you only have 3 days of vacation. I love...

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5Thank Lilliarae
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Now Sapphire Riviera Cancun with us and with other readers. Your positive comments about the location, food, decor, Spa and the outstanding service provided by our staff are greatly appreciated and will happily share with the rest of our Now Sapphire Riviera Cancun....

Green Bay, Wisconsin
Reviewed 4 days ago NEW

A little on the expensive side but you get a lot for your money. It is all-inclusive. Nice beach front & great pool with swim up bar. We rented a car and drove down from Cancun It was easy to find once you got used to the idea of the "Returno". Or-- how to make a legal U-turn on the...

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2Thank lndhlmrk
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, What a great feedback that you posted on Tripadvisor! We continually hear about how much our guests enjoy their stay at our resort. We are pleased to read that you did as well. We are glad to read you enjoyed the buffet, shows, theme nights, restaurants and the friendly staff. We will address your feedback wih the entire...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €237 - €602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
954 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 1 - 6 are along the beach. The air conditioning was good.”
  • room service
 of 5 bubbles 686RogerS, 18 Feb 2017 | Read review
“location of room did not make a difference unless you want to be on the beach side. Big upgrade to do that however.”
 of 5 bubbles Withoutatie, 18 Feb 2017 | Read review
“Rooms in building 1-3 are the best and closest to the pools and restaurants. We were in room 2 and never heard any noise besides the beach.”
  • Jacuzzi on the Balcony Of Our Room
  • Wedding reception on Tequila Terrace
 of 5 bubbles MicaylaR5, 16 Feb 2017 | Read review
“No elevators, Rooms can go up to the third floor. but porters carry your bags.”
 of 5 bubbles lndhlmrk, 15 Feb 2017 | Read review
“for a more quiet location, book away from the main pool”
 of 5 bubbles lnmann3, 15 Feb 2017 | Read review
5 of 5