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Now Sapphire Riviera Cancun

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6,137 Reviews from our TripAdvisor Community

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Showing 5,547: English reviews
Fargo, North Dakota
Reviewed yesterday NEW

We have stayed at many other properties, mostly adult only, and this property rivals most of those. Very impressive facility. One thing I always notice is maintenance. That's not just an idea here. There was staff doing routine maintenance everyday. Nothing was left undone. The serving staff was great! Aurora, Carlos and Fernandez were always a welcome smiling face, Aurora...

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Helpful?
Thank Drzeeba
Akron Area
Reviewed yesterday NEW

We had our wedding at Now Sapphire. This is a great place to host your family for a vacation or event, or just to go as a couple or a family. The staff, food, rooms, and location were all excellent. We enjoyed the scheduled activities (especially beach volleyball) as well as other available amenities like tennis and visits to nearby...

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Helpful?
1Thank Adrianne F
Sun Prairie, Wisconsin
Reviewed yesterday NEW

Great experience! This was our second time there! The entertainment staff goes above and beyond expectations. Friendly staff over all. Clean rooms. Beautiful landscaping and pool area. This quickly became our second "home." We will return for years to come. The only problem we encountered both visits was at check in. The rooms were not ready when they said they...

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2Thank bgsx3
Reviewed yesterday NEW

We just finished a 5 day say at Now Sapphire. We loved every minute of it. Our room was very clean and it seemed like the stopped in about 3 times a day refreshing the drinks in the mini bar and straightening the room. Every employee we came across was so so friendly and attentive. We were very impressed with...

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Helpful?
1Thank Claire U
Greenville
Reviewed yesterday NEW

The wife and I spent a week here with 2 other couples, and we thoroughly enjoyed our time at NOW Sapphire. The service was excellent, for the most part. The hostesses at Cibu and the International Buffet weren't nearly as friendly as others we met, but it was ok just the same. The wait staff and bar staff were wonderful....

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Helpful?
1Thank Mark H
Hermantown, Minnesota
Reviewed 2 days ago NEW

We arrived January 5th. Beautiful grounds, very friendly and accommodating staff. Pros: staff very friendly, and grounds were immaculately kept. Beach was continually being groomed by staff. Food in restaurants was good overall. Entertainment staff very good (Zumba class, indoor stuff when it was rainy) along with the evening entertainment (beach torch show, indoor hip-hop dance show.....all talented performers. Rooms...

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Helpful?
4Thank 208sheilad
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking your valuable time to share with us through Tripadvisor your experiences during your most recent stay at our resort. It’s great to hear that you enjoyed the grounds, accommodations, food, activities and the staff service. We are very sorry to read that your stay at our resort didn’t completely fulfilled your expectations and we...

Calgary, Alberta
Reviewed 3 days ago NEW

Was very good overall for a older resort! Service great ! Downside , it is a time share place and we were approached 3 x and had 2 calls to our room to do the 2 hour sales pitch? Front deck guys were best , food was great too

Review collected in partnership with this hotel
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1Thank Skirdad
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your review in Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the food and the staff service. The Front Desk staff will be so happy to read your gracious comments about their service. Thank you on behalf of them. We will share your...

Mishawaka, Indiana
Reviewed 3 days ago NEW

This was a nice resort with very friendly staff. We spent all of our time at the beach. You did have to get there early to find a lounge chair. I am not the type of person to get up early to save beach chairs, but we found out out after the first day this was only way to guarantee...

Review collected in partnership with this hotel
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Helpful?
2Thank scubalady882016
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of our resort, we wish to thank you for taking the time to share such gracious comments about your stay with us, and especially about our staff. Your valuable feedback will be shared with the Operations Committee to improve our service in every possible way. We really hope to welcome you back in the near future....

Grande Prairie, Canada
Reviewed 4 days ago NEW

The resort was beautiful, very impressive. Service was great, loved our waiters in the buffet. Had a bit of misunderstanding with pool boy over cabanas, had to be upgraded in order to book them, no where was this stated before we went. Rooms were big and tastefully decorated, did have a bit of a musty smell. Loved the pool and...

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Helpful?
4Thank DianeRa
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, We thank you immensely for taking the time to share your experience on TripAdvisor. We were delighted to read that you enjoyed the facilities and wish to thank you very much for your gracious comments. Your valuable feedback will be addressed to the Operations Committee. We very much appreciate your comments that help us to continue improving our...

Westminster, Colorado
Reviewed 4 days ago NEW

Now Sapphire was an amazing resort from front to back. Paying for the Preferred Club was definitely worth it as you could book poolside cabana beds at both the Main Pool, or the quieter Adult Pool. Sergio was always checking in with us to make sure we were comfortable and taken care of while we lounged poolside with a cold...

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Helpful?
3Thank Erik G
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of Now Sapphire Riviera Cancun we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience on Tripadvisor. We will share your comments with the staff, especially with Alberto and Cesar. They will be so happy to read that they contributed to make your stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €243 - €590 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Cheap Tickets and Jetsetter so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 On the Beach Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 6 is along walk. Beach view would be worth it. Wish we had done that.”
 of 5 bubbles Drzeeba, 16 Jan 2017 | Read review
“Smaller numbers = closer to everything”
 of 5 bubbles adriannef2017, 16 Jan 2017 | Read review
“buildings 12, 13, and 14 are closer to the pool and hotel amenities”
 of 5 bubbles 504claireu, 16 Jan 2017 | Read review
“Sea-side but the garden facing rooms are nice too.”
 of 5 bubbles 208sheilad, 15 Jan 2017 | Read review
“Ocean view would be perfect”
 of 5 bubbles DianeRa, 13 Jan 2017 | Read review
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