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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,468 Reviews from our TripAdvisor Community

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Showing 5,838: English reviews
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chelmsford
Reviewed yesterday NEW

My husband and I visited Now Sapphire in June last year and from the moment we arrived at the complex we were treated like royalty. The staff were so friendly and as soon as they saw we had walking sticks they gave us a marvellous disabled room and nothing was too much trouble for them. The food was excellent and...

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Thank ChelmsfordDiane
London, United Kingdom
Reviewed yesterday NEW

This is my second time staying at Now Sapphire and honesty doesn't disappoint. The hotel is incredible and kept in immaculate condition, the rooms are large clean and contain all the amenities you need for a beach holiday and the hotel grounds are stunning. The hotel is located around 20 minutes from the airport, and quite close to main attractions,...

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1Thank SDF101
West Des Moines, Iowa
Reviewed 2 days ago NEW

The Now Sapphire is a beautiful resort and we traveled with family members and friends. We enjoyed this vacation very much and would return. Most of the staff was very helpful and friends. We did find that those workers in the preferred lounge were the least helpful and polite. All the servers beach and poolside were attentive. Loved the Bali...

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2Thank KidPT27
Reviewed 2 days ago NEW

We recently hosted a 75 person wedding at the Now Sapphire Resort in Cancun. The photos do NOT do this place justice! From the moment we checked in and stepped into the lobby, my fiancé and I felt transported to paradise. The beautiful sprawling estate offers an abundance of amenities daily from poolside Zumba to archery classes! At first, I...

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1Thank Katie V
Columbus, Ohio
Reviewed 2 days ago NEWvia mobile

Loved the resort and especially the beach bar service. Great trip. Thanks my friend Felix for taking care of us. The resort was very clean. Our room was great. The breakfast buffet was also a favorite.

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1Thank Mary F
Woodlawn, Illinois, United States
Reviewed 2 days ago NEW

We stayed in March 2017 and had a wonderful vacation. This was our first time staying at a resort that wasn't adults only and was somewhat apprehensive. This was NOT an issue whatsoever. We didn't even notice the few children that were vacationing with their families. The food was excellent and the staff was very helpful, friendly and attentive. My...

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Thank Stacie Z
Downtown, Canada
Reviewed 2 days ago NEWvia mobile

We stayed at the resort as a group of three families with 7 kids ranging from 9-16. Everyone enjoyed themselves and the service was exceptional. A call-out for the "traveling tennis pro" Leo - a fellow Torontonian! Playing tennis with Leo in the mornings was a highlight of the trip for both the adults and the kids! The resort grounds...

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1Thank danielleskipp
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are pleased to hear you had a fabulous vacation. We appreciate you taking time to share your experience with...

Reviewed 3 days ago NEWvia mobile

I had a fantastic stay here! Everything was wonderful but I have to say, the incredibly attentive staff is what made the trip so much fun and so relaxing. Whatever we needed, there was someone to take care of us... Whether it was checkin, at the pool, housekeeping, or waitstaff at the restaurants. Every staff member greeted us with a...

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2Thank Kendra C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for choosing Now Sapphire Riviera Cancun resort for your recent stay in Riviera Maya. We really appreciate that you took the time to share your valuable comments and beautiful picture on Tripadvisor. Thank you for mentioning our great customer service, restaurants, pool and beach. Thank you once again for sharing your experience with others, and we...

Red Lake, Canada
Reviewed 3 days ago NEW

I went to my niece's wedding here in October 2015, and could hardly wait to return with my husband. We visited with my sister-in-law March 11-18. The resort is utterly beautiful, immaculately maintained and the perfect spot for a holiday. The rooms are spacious and clean. There is a turn down service at night when they leave the agenda for...

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3Thank Sherrilee R
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you very much for your nice feedback about your second stay at the Now Sapphire Riviera Cancun. We are delighted to hear that we could exceed your expectations, especially with our staff and the resort facilities. We are so happy to read that you enjoyed the pool, service, entertainment and the specialty restaurants. Your valuable feedback will...

White Rock, Canada
Reviewed 4 days ago NEW

We stayed at the Now Sapphire for 13 days March 2017. Not a single bad thing so say. Close to Cancun Airport, makes for a short trip after flying in. The Buffett and the restaurants were all fabulous, no reservations are needed for restaurants. The friendliness of staff and the fantastic customer service is nothing like I have ever received...

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3Thank wiens99
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments and beautiful picture regarding your recent stay in Now Sapphire Riviera Cancun with us through Tripadvisor. It is always a great pleasure to read through notes such as yours, for they serve as an inspiration to help us in our continued commitment to maintain the high standards you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €219 - €484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Family Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
988 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden view rooms are quiet and peaceful - excellent choice”
 of 5 bubbles ChelmsfordDiane, 24 Mar 2017 | Read review
“Great hotel”
 of 5 bubbles SDF101, 24 Mar 2017 | Read review
“Ask for closer to lobby area, it's a walk from buildings in the back.”
 of 5 bubbles KidPT27, 23 Mar 2017 | Read review
“Preferred Club all the way. Ocean view or Bust!”
 of 5 bubbles katiev125, 23 Mar 2017 | Read review
“Buildings 1-6 are closest to everything, main pool, restaurants etc.”
 of 5 bubbles wiens99, 21 Mar 2017 | Read review
5 of 5