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Dreams Riviera Cancun Resort & Spa

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Dreams Riviera Cancun Resort & Spa
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5,681 Reviews from our TripAdvisor Community

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Showing 4,877: English reviews
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Reviewed yesterday NEWvia mobile

I recently stayed here in room 1527 with my 8 year old daughter. Rooms were impeccable. Resort was super clean, there restaurants were busy but super organized. I've been to over 20 all inclusives and this one is in my top 3. Geyler resto Oceana, Jaime at Bordeaux Santos at the buffet, Monica at the spa, Martha at the explorers...

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Helpful?
Thank Eric M
New York City, New York
Reviewed yesterday NEW

room- fine and clean grounds- well kept food- horrible beach- they try, seaweed makes it unusable management- the worst, had a problem with some idiots stealing my beach bed and refusing to move, violated hotel policy etc, I took the high road and tried to get management/security to help, - they did nothing, made me feel like a 2nd class...

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Thank bones643
Reviewed 2 days ago NEWvia mobile

First of all I must thank Head Chef Raul for taking great care of us regardless of where we dined. I have many food allergies/sensitivities and he and his staff were 100% attentive and responsive to accommodating my needs. Second, since it was my 13 year old daughter's birthday during the trip, he also made sure there was a special...

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Helpful?
Thank David G
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear David G, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family beach vacations for your awesome comments about our staff assistance, gastronomical offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We...

Leicester, United Kingdom
Reviewed 2 days ago NEW

We have just returned from 5 wonderful days at the Dreams Riviera Cancun Resort. Hand on hearts, this has been one of the most relaxing holidays ever ! We when with our seven year old daughter, and there was so much for her to do. There are plenty of activities throughout the day. A highlight were the daily archery classes...

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Helpful?
1Thank RaviSeth
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear RaviSeth, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family beach vacations for your great comments about our staff assistance, entertainment and activities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. Be...

Reviewed 2 days ago NEW

Great location, very safe. Try deep sea fishing caught a trophy sailfish, just do not forget the Dramamine!! very rough. Lots of things to do for the kids. Great sun. The staff is top notch always a smile. Ask for Deysi She is great

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Helpful?
Thank Mike W
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Mike W, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your vacations in this amazing destination for your awesome comments about our staff assistance, activities and entertainment, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service...

Reviewed 2 days ago NEW

The only things I can not complain about are the everyday staff is great and how well the grounds are kept. That's where it ends. The food except for one meal has been cold and well below what we expected. There is very minimal selection. This is supposed to be a top rated resort. Not so much. As small a...

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4Thank Stephen G
Potomac, Maryland
Reviewed 3 days ago NEW

Great all inclusive. Staff was super nice and very accommodating ~ tons of activities for the kids. Food was delicious. Vegan and gluten free options at every restaurant. The infinity pool was heated. We went during Spring Break (April 9 to 14) it was crowded. You needed to reserve a chair by 6:30 am at the latest. We have found...

Review collected in partnership with this hotel
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Helpful?
Thank npoguy
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear npoguy, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family vacations in this amazing destination and for your amazing comments about our staff assistance, entertainment and activities, Pool facilities, gastronomical offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our...

Boston, Massachusetts
Reviewed 3 days ago NEWvia mobile

I just came back from a family trip. It was the first time traveling with my 2 year old and 4 year old. We had a fantastic time! The service was amazing from the moment we arrived we were greeted with champagne, frozen lemonade for the kids, and hot towels. The staff was extremely diligent. During our stay a hotel...

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2Thank Helio6
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Helio6, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family beach vacations for your awesome comments about our staff assistance, room and pool facilities, cleanliness, gastronomical offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality...

Kitchener, ON
Reviewed 3 days ago NEW

Visited DRC April 7-14. We are a family of 5 and had 2 connecting rooms. We were lucky enough that they accommodated us! We booked preferred club ocean view rooms and the rooms and views were amazing! Everything about the resort was amazing! The food, the drinks and the service was all top notch! This hotel is really geared towards...

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Helpful?
Thank Nikakoko
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear Nikakoko, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family vacations in this amazing destination and for your marvelous comments about our staff assistance, entertainment, room facilities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality...

Barrie, Ontario
Reviewed 4 days ago NEW

beautiful resort, always clean, friendly staff, great food, awesome rooms! pools ans spas are great, but close too early at night. lots of seaweed on the beach even though it was constantly being cleaned up.

Review collected in partnership with this hotel
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Helpful?
Thank 3nthmen
eConciergeKarla, eConcierge-Social Media Coordinator at Dreams Riviera Cancun Resort & Spa, responded to this review

Dear 3nthmen, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your vacations and for your awesome comments about our staff assistance, pool and Spa facilities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. As...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Dreams Riviera Cancun takes its personality from its incredible location — just 30 minutes from the "hot" excitement of Cancun yet right on the "cool" Caribbean close to Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Most importantly, it is an enchanting wonderland where families, couples, singles and friends enjoy all the pleasures and privileges of Unlimited-Luxury® where everything is included. Your whole being will relax immediately, surrounded by our large sun-dappled swimming pools and a sugar white sand beach. To this, add lush tropical gardens and of course, our fabulous palm-filled beach. Your day and evening activities range from exciting to purely relaxing — with plenty to do for everyone including endless land and water activities, a world-class Dreams Spa by Pevonia and fitness center, nearby golf and much more. "Home" features the uniquely shaped octagonal room or suite, beautifully appointed with a private balcony, marble floors and full marble bath area with Jacuzzi tub and dozens of other luxury amenities and conveniences that anticipate your desires and fulfill them instantly. ... more   less 

Additional Information about Dreams Riviera Cancun Resort & Spa

Address: Carretera Federal 307 | Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €249 - €901 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dreams Riviera Cancun Resort & Spa 4.5*
Number of rooms: 486
Reservation Options:
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Also Known As:
Dreams Riviera Cancun Resort And Spa
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort & Spa Riviera Maya, Mexico
Hotel Style:
#2 Business Hotel in Puerto Morelos
#5 Romantic Hotel in Puerto Morelos
#6 Family Hotel in Puerto Morelos
#10 Top resorts Hotel in Puerto Morelos
#10 Luxury Hotel in Puerto Morelos
#10 On the Beach Hotel in Puerto Morelos
#10 Spa Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Dreams Riviera Cancun Resort & Spa staff and other travellers.
685 questions
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Rockville, Maryland
11 months ago

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Questions? Get answers from Dreams Riviera Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont bother going”
bones643, 22 Apr 2017 | Read review
“The room was very nice and a fully stocked fridge was a nice surprise. ”
npoguy, 20 Apr 2017 | Read review
“Pool side oops were abit noisy but so tired from the sun. Didn't bother me.”
cathysH7915YJ, 19 Apr 2017 | Read review
“Always stay preferred club, oceanview, highest floor available”
SharonKitchener, 19 Apr 2017 | Read review
“Every room has an Oceanview, but it would be better to be on the second floor and higher”
slygoug, 18 Apr 2017 | Read review
5 of 5