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Now Jade Riviera Cancun

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7,423 Reviews from our TripAdvisor Community

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Showing 6,556: English reviews
Canada
Reviewed yesterday NEWvia mobile

We recently stayed here from Nov 28 to Dec 5, 2016 as a couple. Booked preferred club. It's worth it, but haggle the price. We mistakenly paid $70 USD per night while another couple we met paid $20 USD. Preferred gets you an adults only pool with a bar and grill; a nice stretch of beach; the lounge with nibbles/drinks/seating/computers;...

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Helpful?
Thank Crazygirlfrombus
Chicago, Illinois
Reviewed yesterday NEW

Very nice resort. We stayed in rooms 8118 and 8119 in the preferred club area with an ocean view. Pretty much every room in the preferred club has an ocean view with the exception of a few rooms on the first floor which are blocked by the foilage. The rooms are nice and large with a bedroom seperated from the...

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Thank tomdE5731ML
torrance ca
Reviewed 2 days ago NEWvia mobile

Hotel was awsome property always clean, food was excellent at all restaurant. Didnt care for the hibachi food was mediocre. Huge big screan tv in the outside patio showing all the games my husband loved it!! That was our hang out before and after dinner. Service was beyond excellent special thanks to Timoteo at cast away he went above and...

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2Thank yvettester
Vancouver, British Columbia
Reviewed 3 days ago NEW

My husband and I got married at Now Jade 5 years ago, spent our honeymoon there, celebrated our 1st and now 5th wedding anniversaties there as well. Thit'd time at Now Jade was the best one yet - friendly and helpful staff, delicious food, gorgeous ocean front room on the preffered side, beautiful beach and pools, great entertainment. Highly recommended...

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3Thank katerina368
Cleveland, Ohio
Reviewed 3 days ago NEW

I went to celebrate my birthday. It was awesome. We had Ocean Front rooms and it was beautiful. My name was in the daily flyer which was a surprise. My room was full of balloons and I was treated as a queen the whole time. Geuaro from VIP Services helped tremendously to make my stay perfect. Leoncio and Jesus made...

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Helpful?
1Thank jansfree2012
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear jansfree2012, We would like to thank you for taking the time to share your review about your recent stay with us and for all your wonderful comments in regards to our service. We are glad we have accomplished your expectations and enjoyed your vacation with us. I will definitely extend your regards to Geuaro, Leoncio, Jesus, Esteban, Emigdio, Daniel...

Reviewed 3 days ago NEW

We were at a conference for 3 days then had 4 days of holidays. We stayed in a Preferred room. We had a beautiful room with balcony with a view down the beach and a view of green space. The staff were very friendly. The service in restaurant were excellent. The al a carte restaurants were very good. The buffet...

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Helpful?
1Thank Carol H
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Carol H Thank you so much for your lovely comments following your recent stay at Now Jade Riviera Cancún. I am delighted to hear how highly you valued your experience with us and that you enjoyed the service you received from the team. Please let me know when you are planning your return visit. I would welcome the chance...

Sarnia, Canada
Reviewed 3 days ago NEW

we were extremely happy with the service we received in all areas. A very experienced wait staff in all restaurants a special shout out to the staff at the buffet restaurant especially Jesus manager,Francisco chef, and Edgar and Emilano and French restaurant Davidson your service went way above and beyond.All the food was great please tip your service staff they...

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Helpful?
2Thank debbie b
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear debbie b, It is a truly pleasure to read such kind review, which highlights every aspect of our Resort and let us know everything that you enjoyed and that we exceed your expectations. One of the most important things is the service that we provide to you, and to read that it was exactly what you expected is very...

Evansville, Indiana
Reviewed 3 days ago NEW

This resort is very beautiful and quiet. There are many things to do and wonderful restaurants throughout. We were very pleased from the moment we arrived till the time we checked out. Very personal service. We will definitely return!

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1Thank 330melissa
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear 330melissa Thank you for sharing your review of Now Jade Riviera Cancún. I am delighted that your recent stay at Now Jade was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words. I hope that we have the pleasure of welcoming you back to Now Jade very soon again. Saludos, Luis Agiss Social...

Macedonia
Reviewed 3 days ago NEW

We loved our stay so much the first time in november 2015 we returned in november 16. Cant say enough wonderful things about this resort. Not too far from the airport, which i believe some of the resorts are a pretty lengthy busride away. Absolutely beautiful pools and surroundings. Staff is wonderful. Everyone was friendly and accomodating. Rooms are spacious...

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2Thank Megan M
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear Megan M, First of all, we would like to express our gratitude for sharing your observations about your recent vacation with us. We are very pleased to know that you enjoyed our Restaurants,our entertainment program and facilities. Thank you very much for your review and for your recommendation! We hope to welcome you back soon. Best Regards Luis Agiss...

Mexico City, Mexico
Reviewed 4 days ago NEWvia mobile

This trip was planned within few days and I was lucky to squeeze in during a high season weekend. The service was impeccable, although the place was full, and I'm sure the hotel could be enjoyed better during low season. The waiting times at the restaurants were minimal, but finding a spot at the pool or the beach can take...

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Helpful?
Thank jorge j
NowJadeRC, Social Media at Now Jade Riviera Cancun, responded to this review

Dear jorge j, We are pleased you enjoyed your stay in Now Jade, our service and all the facilities we offer for our guests comfort. We want to thank your comments about our Resort, most of guests traveling to Now Jade find the location very convenient. Our proximity to the airport inspires us to do more for our guests, to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Now Jade Riviera Cancun. Located just 12 miles from Cancun International Airport and minutes from the quaint fishing town of Puerto Morelos, Now Jade Riviera Cancun provides guests with 2,640 feet of pure crystal white sand and refreshing azure waters. Guests will become immersed in a setting where style and sophistication meet relaxation and comfort. Each suite is truly exquisite featuring beautiful views of flourishing gardens or crystal clear ocean. This unique property features 550 luxurious suites each complete with private furnished balcony or terrace and Jacuzzi for two. All finely appointed suites offer king size or two double beds, marble floors, air-conditioning with in-room climate control, daily refreshed mini bars and 24-hour room and concierge services. Snorkel, kayak, windsurf or deep sea dive in the vast blue waters or simply relax under the warmth of the sun on the white sandy beach. Perfect your golf swing on one of the famous courses located nearby or indulge a vast set of treatments offered at the world- class spa. Little ones will have the opportunity to partake in many day and nighttime activities provided by the Explorer’s Club for Kids. When the sun sets come enjoy live themed shows in our large indoor theater or sip on a cocktail as you relax at Eclipse Night Club. All this and much more await you at Now Jade Riviera Cancun. ... more   less 

Additional Information about Now Jade Riviera Cancun

Address: Blvd. El Sid Mz. 20 | Lote 1-1 Sm.3 Unidad 26, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: €243 - €639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Jade Riviera Cancun 4*
Number of rooms: 550
Reservation Options:
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Also Known As:
Now Jade Riviera Cancun Hotel Puerto Morelos
Now Jade Riviera Cancun Resort And Spa
Nh Hotels Puerto Morelos
Nh Hotel Puerto Morelos
Now Jade Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#3 Business Hotel in Puerto Morelos
#7 Family Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#9 Luxury Hotel in Puerto Morelos
#9 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Jade Riviera Cancun staff and other travellers.
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Questions? Get answers from Now Jade Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms in the preferred club.”
 of 5 bubbles tomdE5731ML, 7 Dec 2016 | Read review
“Ocean Front is the best”
 of 5 bubbles jansfree2012, 5 Dec 2016 | Read review
“tropical view higher floors quiet”
 of 5 bubbles H2328IRdebbieb, 5 Dec 2016 | Read review
“Make sure to get Beach Front, if you want to be right on the ocean. I got Beach view which was not right on the beach, but I still was able to see the ocean.”
 of 5 bubbles ahmedmO9779ZG, 2 Dec 2016 | Read review
“Make sure you get a good description of the room because we were told we had an upgrade and the room only had a view of the pool and all the service staff keep running there service cars very loudly in the morning. ”
 of 5 bubbles M3133WNjennifera, 2 Dec 2016 | Read review
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